Administrative Assistant Service Representative

CHRISTINE ROSCIANO

E-mail: ******************@*****.***

Manalapan, New Jersey 07726

Telephone: 845-***-****

Objective: Enthusiastic and committed Administrative Assistant/Customer Service Representative with experience in the legal and healthcare industry is seeking a position to assist and provide clerical support as well as professionalism where needed.

Qualifications:

•Type 45-50+ WPM

•Medical Terminology and Abbreviations

•Bilingual – able to read, write and transcribe the Spanish language.

•EMR - Eclipse

•Excellent time management skills

•NaviNet and MyAbility

•Excellent organizational and file management skills

•Proficient in Word and Excel

•Excellent telephone communication skills

•Detailed oriented and Conscientious

•Excellent attitude and mannerisms

•Excellent Calendaring skills

•Excellent interpersonal skills/Team Player

Job History:

8/2020 – Current Maximus

Customer Service Representative (CSR) - Escalation Resolution

•Responsible for answering inquiries from individual consumers who had ACA health coverage through the Federal Marketplace, prospective new enrollees and people assisting enrollees or acting on their behalf including but not limited to giving general information while as assisting individuals and families in applying for health care coverage through the new state-based Marketplace.

•Answering incoming calls from consumers including the general public, in accordance with all performance standards, policy and procedures, and protocols.

•Assist in processing new applications for health care coverage via the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

•Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.

•Transfer/refer consumers to appropriate entities according to the established guidelines.

•Respond to all inquiries consistent with confidentiality and privacy policies per HIPPA and refer callers to alternate sources when appropriate.

•Responsible for receiving escalated calls from DOBI or Medicaid and resolve different types of consumer inquiries and account issues.

•Responsible for accepting or denying consumer’s legal verification documents required after applications are processed.

1/2019 - 3/2020 Manalapan Spine Care and Rehabilitation, Manalapan, NJ

Medical Receptionist

• Capture and schedule patient appointments.

•Receive and process new patients, scan intake forms, verify eligibility In and Out-Of-Network insurance benefits and input data demographics, insurance, co-pays, doctor referrals, ICD codes, scanning scripts, x-rays, or MRI’s into EMR (Eclipse system) and escort patient to appropriate provider for services.

•NaviNet plan service user access, verify eligibility and benefits information, claims management, pre-certify for authorization of services.

• MyAbility Network plan service user, verify eligibility and benefits coverage, investigate date of service transactions and billing.

•Maintain Orthopedic and Referring doctors updated of patient care by sending progress notes/re-evaluation notes/initial evaluation notes and request for Script/Written Order to continue in-office physical therapy care.

•Process appropriate written order forms for different DME’S and obtain signatures of patients, provider and representative of DME’S, input data and scan into EMR system along with fee sheets.

•Assisted Physical Therapist with different aspects of patient care ((Cervical/Lumbar Heat pack or Cervical/Lumbar cold packs; Set-up of Neuropathy foot bath and proper dose of solution; Set-up of Paraffin Hand therapy; PT exercises (ensuring proper form and reps are adhered to); keeping medical equipment and workstations tidy.

•Calculate patient disability percentages using Index Pain forms such as NDI, ODI, Quick DASH, and LEFS and scan into patient file.

2004-2008 Calvary Chapel of Orange County, Goshen, New York

Administrative Assistant to Senior Pastor & to Children’s and Youth Ministry Pastor

●Assisted administratively in attending weekly meetings, discussing, and calendaring of events, kept meeting notes, prepared and distributed memos of meetings via hard copy and emails. In addition, prepared correspondence, cover letters and documents, copying, filing and answering incoming phones.

●Handled company mailings and shipping activities.

●Maintained office and the ordering and stock of office supplies.

●Maintained and created contact list, church member phone directory (For Internal use only).

●Developed and created weekly hard copy of church Bulletin and maintained and updated web bulletin.

●Maintained and created servant/volunteer schedule for all ministries.

●Organized and scheduled meetings, prepared appropriate agenda, and assisted with the preparation of presentation materials and exhibits.

●Organized, scanned, created file folders, and filed and coordinated children’s curriculum for all volunteers to retrieve in an orderly fashion by accessing google docs via internet and via in office hard copy for all differing ages groups and classes.

2001-2003 Norton & Christensen, Goshen, New York

Legal Secretary

•Assisted Litigation Partner in preparing legal pleadings such as Summonses and Complaints, Affidavits of Services, Answers, Counterclaims, Discovery Demands, Interrogatories, Notices; Notice of Depositions, Notice to Produce, Notice of Motion and Notice of Entry, Verified Complaints, Verified Answers and Petitions.

•Prepared other legal documents such as Index Number Applications, Requests for Judicial Intervention, Memorandums of Law, Orders, Note of Issues and Verified Bill of Particulars.

•Prepared legal documents for Residential Real Estate transaction such as Contract of Sale, Deed, TP-584, RP-5217, Smoke Alarm Affidavit, Property Condition Disclosure Statement, No Name Affidavit, Closing Statement and filing of said documents with the county clerk’s office.

•Prepared Wills, Trusts and Living Trusts.

•Prepared in-office Memorandums, Law File Summaries with cities, New Matter Reports (opening new files), correspondence, faxes, transcribing from Dictaphone, copying, applying postage to mail, and filing.

2000-2001 White & Case LLP, New York, New York

Floating Legal Administrative Assistant

•Assisted attorneys and partners with various tasks such as creating, revising, and blacklining of legal documents and riders, distributions, correspondence, faxing, and copying, filing, updating Securities Reference books (CCH’s), telephone coverage, arranging conferences for closings, travel arrangements, expense reports and diaries.

•Transcribing from Dictaphones and taking Dictation utilizing shorthand techniques.

1998-2000 Cravath, Swaine & Moore LLP, New York, New York

Legal Associate Administrative Assistant

•Assisted attorneys and partners with various tasks such as creating, revising and blacklining of legal documents and riders, distributions, correspondence, faxing, and copying, filing, updating Securities Reference books (CCH’s), telephone coverage, arranging conferences for closings, travel arrangements, expense reports and diaries.

•Transcribing from Dictaphones and taking Dictation utilizing shorthand techniques.

Education:

Katharine Gibbs School, New York, NY - Legal Executive Assistant, Maintained 3.9 GPA, Dean’s List

Community College of Rhode Island, Warwick, RI – Business Administration 30 Credits

REFERENCES UPON REQUEST

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