Front Desk Data Entry
Resume:
ANTWAN
TINGLE
Customer Care Supervisor
PROFILE
Focused Supervisor with over 5 years’
experience in call center sales,
service, and technical support.
Knowledgeable manager, problem-
solver and people connector with a
strong record of accomplishment in
meeting and exceeding productivity
targets. Eager to advance
professionally and maximize
productivity.
Commended for consistently driving
team success with knowledgeable
enforcement of company procedures
and skillful personnel training.
CONTACT
PHONE:
EMAIL:
**************@*****.***
REFERENCES
Alicia Ruffin 601-***-****
Monty Patton 601-***-****
Schump McIntosh 601-***-****
AFFILIATIONS
Member of Leadership Lauderdale
Class of 2018
EDUCATION
Meridian High School
August 1999 to May 2002
High School Diploma (Honors)
WORK EXPERIENCE
iQor (Customer Care Supervisor)
October 2012 to present
Oversaw employee performance to foster accurate
prioritization and achievement of sales and productivity goals.
Monitored call quality and provided individual constructive feedback to enhance performance. Managed supervisor itinerary & streamlined scheduling procedures.
Hired, managed, developed & trained staff, established & monitored goals and conducted performance reviews
Baymont Inn & Suites (Front Desk Associate & Night Auditor) June 20111 to January 2016
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filling systems that boosted efficiency and organizations.
Used quick response and dynamic service skills to build relationships with patrons, improving retention rate. SKILLS
Training & development
Staff management
Interpersonal communication
Timekeeping abilities
Quality assurance
Credit and collections
Data Entry
Data management
Cash handling
Customer service oriented
Conflict resolution
Records administration
Invoicing and billing
Time management
Social perceptiveness
Contact this candidate