Data Entry Service Representative
Resume:
Sean Bligen
*************@*****.***
PROFESSIONAL SUMMARY
Motivated administrative professional trained in loan documentation and approval processes. Keep impeccable records to minimize errors and delays. Focused on delivering top-notch service at every stage. Detail-oriented and efficient Loan Closing Specialist with extensive experience closing and funding conventional and government-funded mortgages. Studied in FJLMC, FNMA, FHA, VA, HUD, GNMA, and other government-sponsored programs and requirements. Known for delivering error-free documents and achieving compliance with company and regulatory requirements.
EXPERIENCE
Procurement Specialist, SAP/Ariba, 5-month contract
Calling different clients to facilitate international exchange
Inbound calls to figure out if there is anything that needs to be done, upload clients, upload catalogues, purchase orders, invoicing on the Ariba network
Data entry, customer service, administrative work
Emails and telephone correspondence
Position was fully remote
Closing Coordinator, Service Link LLC, Jan 2021 - Jul 2021, Pittsburgh, PA
Collected closing figures, input closing information, and generated loan documentation.
Audited loan files and confirmed that all conditions were satisfied and in compliance with lender guidelines.
Reviewed loan files and title documents to enable expeditious closing of loans.
Prepared final loan documents and other mortgage-closing packages for conventional, government, and home equity loans.
Maintained the company's reputation by providing confidential, expert services to customers.
Coordinated with buyers, sellers, title companies, attorneys, escrow agents, surveyors, and real estate agents to collect information to complete loan submissions.
Managed and tracked status of assigned loans to expedite closings without issues.
Recommended approval or disapproval based on the institutions' established risk guidelines.
Verified loan applications and closing documents to check their accuracy and identify deficiencies.
Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.
Obtained personal and financial data with thorough document reviews and direct interviews of the loan's applicants.
Volunteered for and tackled new assignments and tasks to ease staff member burden.
Loan Officer, PNC Bank, Mar 2020 - Jan 2021, Pittsburgh, PA
Determined approval status of loan applications based on applicants' qualifications.
Counseled prospects on available finance options matching current needs.
Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions.
Gained knowledge of products and programs offered to educate clients about various product solutions.
Complied with company quality standards and applicable regulations governing financing.
Resolved customer complaints through research and investigation.
Promoted additional services for clients with more specialized needs.
Reviewed loan agreements for completeness and accuracy.
Compiled the complete credit and financial statements for each applicant as part of the application processes.
Stayed current on the loan market, available products and strategies for bringing in new customers.
Carefully reviewed account and credit records to determine the risk level associated with each applicant.
Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications.
Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current.
Unloader, Express Employment Professionals (Temp Service), Nov 2019 - Mar 2020,
Pittsburgh, PA
Outfitted service rigs with tools and equipment to perform work.
Loaded and unloaded trucks using forklift and hand trucks.
Loaded and move dirt, rocks, equipment, and materials using various heavy equipment.
Complied with safety regulations by cleaning supplies, tools, equipment, and storage areas.
Took actions to avoid hazards and obstructions including overhead utility lines and other equipment.
Cleared debris, trash, and hazardous materials from assigned site and prepared for renovation.
Maintained safe work area by checking integrity of trailers and pallets.
Operated forklift safely to stack and remove excavated materials.
Checked inventory in yard and for each truck to support efficient operations.
Created compliance specifications by preparing forms and layout for excavation projects.
Moved materials and freight between production areas and vehicles.
Organized stock from the loading dock to smoothly transport to the correct location.
Labeled the containers with identifying information such as storage bins and final destinations.
Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.
Worked in different areas of warehouse floor and at dock to meet ever-changing needs.
Helped keep the yard organized and efficient by completing general tasks such as railway shunting.
Sorted cargo according to instructions provided company guidelines.
Strapped and braced freight to stabilize and prevent shifting or damage to load.
Read from pick lists and accurately located products.
Worked in accordance with company policies and guidelines.
Received all packages and ensured delivery to correct departments and personnel.
Cook, Fulton County Criminal Institution, Dec 2018 - Nov 2019, Atlanta, GA
Paid close attention to presentation to give customers attractive dishes in line with restaurant standards.
Cooked food products following established instructions for preparation of particular menu items.
Stored food at proper temperature as required by food safety regulations.
Weighed and mixed ingredients to achieve proper ratios in prepared dishes.
Determined special requests from guests and prepared food accordingly.
Handled daily checklists consistently, including cleaning and restocking requirements for efficient kitchen operations.
Prepared vegetables, garnishes, and other items ahead of time to reduce loads during rush periods.
Received orders at counter or from kiosks and conducted transactions with customers.
Cleaned and disinfected food preparation areas, workstations, and equipment.
Ordered, stocked, and utilized spices and ingredients as called for.
Measured ingredients required for specific food items being prepared and minimized waste to control costs.
Managed simultaneous cooking tasks well to efficiently deliver food to customers.
Worked well with front-of-house staff to consistently meet customers' needs.
Adjusted recipes to incorporate changes due to customers' allergies or specific requests.
Learned and followed restaurant recipes to give customers consistent quality.
Checked equipment regularly for proper operation and notified management of problems.
Cleaned surfaces regularly to prevent spread of illness or cross-contamination between raw and cooked products.
Trained in grilling, frying, sauteing, baking, and other cooking techniques to effectively
prepare any dish.
Added garnishes to completed dishes to complete looks for customers.
Cooked items to correct temperatures to minimize risk of food-borne illness.
Maintained and operated standard cooking equipment including grills and deep fryers.
Customer Service Representative, TruGreen Lawn Care Company, Apr 2018 - Nov 2018,
Pittsburgh, PA
Recommended products and services to members and educated customers about relevant offerings.
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Returned customer calls, responding to inquiries and complaints effectively.
Assisted members by coordinating responses involving multiple departments and personnel.
Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
Consistently met identified team and client performance metrics, goals, and deadlines.
Responded to questions and followed up on customer interactions.
Documented detailed notes in CRM system to track customer interactions.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Advised customers on status of merchandise ordered and arranged for pickup and delivery.
Assisted members with identifying and accessing care by locating in-network professionals.
Conducted follow-up calls at customer locations.
Validated data and resolved problems related to system-generated information.
Answered incoming calls and assisted customers with questions.
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Responded to customer questions and complaints and documented consumer communications.
Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products.
Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
Reviewed loan applications from credit union members to determine feasibility of credit eligibility.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
Utilized organization's computer system to look up and record information concerning member accounts.
Exceeded requirements in always providing products and services to customers.
Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Generated reports, correspondence, and documentation for internal and customer use.
Prepared order sheets and sent out invoices and statements for payments due.
Communicated with clients over various platforms such as phone, email, web portal and chat.
Directed individuals on usage and benefits of self-service tools.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Used upselling and cross-selling techniques to provide solutions to customer issues.
Answered inbound calls to greet and assist customers with various needs and questions.
Processed customers' product orders in collaboration with third-party fulfillment vendor.
Promoted best practices by identifying opportunities for process improvements and initiatives.
EDUCATION
GED
W.J. Keenan High School - Columbia, SC
Graduated with honor
SKILLS
Title document preparation
Regulatory compliance
Loan closing documentation
File management
Data collection
Coordinate applications
Compile documents
Contact this candidate