Customer Service Nursing Assistant

Shaneka Brown

**** ******** ****** **

Charlotte N.C 28269

Email: *****.*******@*****.***

Cell: 718-***-****

Objection To obtain a challenging and responsible position in social services, providing hands-on experience with patients. Qualification Experience in organizing, accepting responsibilities and Summary decision making, accurately keep records, ability to supervise and interact with other successfully, ability to establish trusting relationship, relate positively to people from various background with strong communication skills.

Experience Jan'17 – Present Atrium Healthcare 1000 Blythe Blvd, Charlotte NC 28203

Nursing Assistant

* Delivered compassionate, knowledgeable nursing assistance to 20-bed hospital facility.

* Maintain patient trust, dignity, and respect while minimizing discomfort during daily health care and duties, bathe and providing comfort to patients in every way possible.

* Communicate and record the condition and behavior of patients with staff.

* Utilize strong clinical skills to conduct and assess vital signs. Change lines and feed patients or assist patients to eat or drink. Provide safety for patients.

Documentation and charting for patients' health.

Checking blood sugar, EKG, Admission and discharge patients. Unit secretary answering calls,handles the administrative task, faxing documents, greet visitors, check monitors,

Mar’18 – Present Monarch Mental Health Clinic 1810 Back Creek Dr Charlotte NC 28213

Behavioral Technician

* SECU youth crisis

* Knowledge of patient behavioral needs

* Behavior monitoring

* Keep detailed and accurate records

* Monitor patient activity and progress

* Recorded vital signs on a regular basis

* Assisted with hygiene routines

* Ensure safety of individuals with behavioral disorders

* Supervised social communication between patient and their family member via job’s Landline phone

* Co-ordinated group discussion with patients about their goals. Sept' 08 – Mar 2014 Able Health Care 90-31 Queens Blvd Elmhurst N.Y 11373

Health Aid

* Supervised autistic patients with various levels of challenging behavior and provides appropriate training and assistance that is needed.

Accompanying autistic patient's to the doctor's appointments conducting life skill sessions to address patient's needs.

* Work with autistic patient to help them integrate into the community and to become self-sufficient, taking into account of their specific needs and capabilities.

* Ensure that the facility environment is safe for them.

* Supervised the progress of the patient's and prepares a daily report on their activities.

* Obtained a daily medical report on their vital.

* Assist them with their meals.

Jan' 06 – Nov' 09 Mc Millian's Home Care 1430 Pitkin Ave, Brooklyn N.Y 11233

Customer Service

* Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or orders.

* Listen attentively to the caller needs to ensure a positive customer experience. Established

friendly yet professional atmosphere that promoted attentive customer service and respect for coworkers.

* Transfer calls to departments.

* Remained courteous and calm at all times, even during moments of intense customer displeasure

Home care

* Supervised elderly patient's.

* Taking care of their needs and assisting them in meeting their daily need regarding their health, nutrition, attire, personal hygiene and grooming skills, budgeting, room maintenance and doctor’s appointments.

* Maintain an accurate daily log of all events and related activities involving all aspects of the program

* Support patients with customized patient teaching tools.

* Managed schedules and drove clients to appointments.

* Assist patients with multiple chronic diagnoses including COPD and asthma. * Frequently commended for maintaining the safety, respect, and dignity of patient.

Dec' 05 – Apr' 08 Target Retail 500W Sunrise Highway, Valley Stream N.Y 11581

Cashier/Customer Service Rep

*Cashiering, maintain daily cash flow, prepare report of cash flow, secure daily cash flow and merchandise at the end of business day.

*Dealing with customer's issues and discrepancies in order to maintain customer satisfaction. Education

Umanah Healthcare Institute, NC

Nurse’s Aide Program 2017

Certified Nursing Assistant (CNAI) NC 2017

First Aide CPR and BLS certified

Fit Test certified

CPI certified

CNA II Certified

G.E.D New York City

Certified Medication Aide

Certified Phlebotomy

Certified EKG

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