Customer Service Group Facilitator
Resume:
Janet Galway
Office Supervisor
St. Catharines, ON
*********@*****.***
Office supervisor for over 20 years. Committed to working with staff and our community to ensure quality service.
Work Experience
Program Supervisor
MARCH OF DIMES CANADA - Thorold, ON
June 1991 to Present
• Program Supervisor position related to case management of approximately 40 staff members and over one hundred clients.
• Over 20 years of excellent customer service skills.
• Handle client complaints and resolve client communicate issues.
• Submit employee payroll accurately and on time.
• Balanced budget of 3.6 million dollars annually.
• Leading in hiring, training, evaluations, and discipline and termination procedures of over 40 employees.
• Ability to communicate clearly and concisely, both orally and written.
• Competent in all required computer programs.
• Response to variations in employee backgrounds, abilities, and learning styles. Group Facilitator
WEST LINCOLN GROUP HOME - Hamilton, ON
December 1988 to June 1991
• Liaised with community collaterals including schools and local agencies to advocate on youths behalf.
• Excellent communication and interpersonal skills, able to build rapport with community resources.
• Developed keen problem solving skills and demonstrated ability to balance judgement and seek advice when required.
• Engage with youth in a supportive and patient manner who come from different cultural backgrounds. Education
Bachelor's Degree in Sociology
Brock University - St. Catharines, ON
Secondary School
Lakeport Secondary School - St. Catharines, ON
Skills
• CPR
• Case Management
• Microsoft Excel
• Time Management
• Outlook
• Documentation
• Supervising
• Budgeting
• Scheduling
• Conflict Resolution
• Community Organizing
• Team Management
• Office Management
• Public Speaking
• Financial Reporting
• Negotiation
• Microsoft Office
• Teaching
• Auditing
Awards
Health and Safety Award
Certifications and Licenses
WHMIS
Present
Internal Trainer for March of Dimes Canada
Present
Internal Auditor for March of Dimes Canada
Present
Behavioral Recruitment and Selection Certified
Present
Leadership Certification
Present
Workplace Violence Prevention
Present
Worker Health and Safety Awareness
Present
Dealing with Difficult Clients Certificate
Present
First Aid & CPR Level C
Present
Drivers License G
Present
Leadership and Impact Supervisor Certificate
Present
Additional Information
I am forwarding my resume as an expression of my strong interest in this opportunity as I have served as a Program Supervisor in the St. Catharine's Region for over twenty years. I strive to provide innovation, inspiration and leadership in our St. Catharine's community. As per your requirements, I have:
• Bachelor of Sociology from Brock University.
• Completion of courses relevant to management, training, auditing and supervision of staff.
• Skills in problem solving, assessment, negotiation, oral and written communication, and advocacy and have been able to effectively build strong working relationships with clients, other community organizations, and staff.
• Strong organizational, planning and project management skills.
• Experienced in the Occupational Health & Safety Act, Employment Standards Act, Environmental Protection Act, and Accessibility for Ontarians with Disabilities Act.
• Effective in team building and collaboration within internal agency programs and services.
• Competent in balancing weekly and monthly budgets, employee payroll, time-sheets, and auditing client/employee services.
• Certified for internal training's and Train the Trainer Programs.
• Strong understanding of working with individuals with disabilities and mental health concerns.
• Collaboration with medical services and agencies in the Niagara Region.
• Excellent oral and written skill and proficient with computers and technology. I am fortunate to have served as a Program Supervisor in St. Catharine's region for over twenty years, and I would welcome the opportunity to speak with you to discuss how my skills and strengths can be channeled to support the needs of your agency.
I can be reached at 905-***-**** or *********@*****.*** to arrange for an interview, and I appreciate your consideration of my application.
Sincerely,
Janet Galway
Contact this candidate