Service Representative Customer

ALANNA BURDINE

Las Vegas Nevada 808-***-**** ***********@*****.***

Hard-working employee, experienced with operating transit coach for elderly, disabled and special needs citizens to various locations from their homes and on a fixed route. Certified in providing compassionate support to those struggling with substance abuse and mental illness. Ability to provide exceptional and professional service in a fast- paced environment, as well as exemplary verbal communication skills. EXPERTISE INCLUDES:

Knowledge of CA Motor Vehicle Code Exceptional Customer Service Skills Team Player PROFESSIONAL EXPERIENCE

America West Sacramento, CA 1/2018-2020

• Greet customers, responsive and timely with correspondence and problem resolution, while displaying a caring attitude and developing a rapport with all passengers.

• Ability to interface with a variety of customers and navigate challenging personalities with ease.

• Assist passengers when boarding and exiting the vehicle. Ensure the loading and unloading of passengers to and from destinations, including the operation of specialized equipment for unloading passenger with special needs, including wheelchair lifts and tie-downs. Dash Transportation Sacramento, CA November 2019-December 2019

• Assisted passengers by answering any travel or destination related questions to ensure optimum customer service and courtesy.

• Provided assistance to persons with disabilities to board and depart the coach and to make their experience as comfortable as possible.

• Maintained coach cleanliness and observed safe operating practices at all times. DRIVER

Fowler Transportation Sacramento, CA April 2019-October 2019 DRIVER

• Safely operated a passenger van on a specified route, making required stops for passengers at designated terminals and stops.

• Complied with written and posted traffic regulations and agency policies and procedures.

• Recorded and reported needed motor coach/passenger van adjustments and repairs. TELEDIRECT Sacramento, CA August 2018-December 2018 TeleDirect is a national business process outsourcer and answering service. CUSTOMER SERVICE REPRESENTATIVE

• Respond to incoming customer service calls and inquiries in a thoughtful manner. Alanna Galathe 916-***-**** ***********@*****.*** WAHEGURU HOME BUILDER North Highlands, CA June 2017-September 2017 Provides quality, fairness and competitive offers for re-roofing homes and business properties. CUSTOMER SERVICE REPRESENTATIVE

• Demonstrated strong interpersonal and communication skills during outgoing calls to homeowners. ACT ADVANCED CALL CENTER TECHNOLOGIES Sacramento, CA September 2016-January 2017 ACT provides custom programs tailored to each company’s needs, including customer service, sales support, fraud & dispute management.

CUSTOMER SERVICE REPRESENTATIVE

• Provided customers with detailed account information, assistance with problem solving issues with accounts, answered phones, directed calls to the correct referral departments, informed new customers of programs, assisted with customers in making payments on personal and student loans.

BECKS FURNITURE Rancho Cordova, CA December 2014-March 2015 Beck’s is a Northern California based furniture and mattress retailer that offers credit and financing for their customers. CUSTOMER SERVICE REPRESENTATIVE

• Answered phones, filed paperwork, performed general office computer tasks, worked closely with sales floor and delivery teams, processed cash and credit payments, as well as loan and credit applications. OAK HOUSE TREATMENT CENTER Citrus Heights, CA March 2013-June 2013 Drug and alcohol addiction treatment center that offers short term and long-term levels of care. ALCOHOL & DRUG COUNSELOR SUPPORT STAFF

• Provided overnight support at facility, ensured client’s morning duties were on time. SALVATION ARMY Sacramento, CA August 2011-August 2012 The Salvation Army provides no-fee rehabilitation programs to break the chains of substance abuse & addiction. ALCOHOL & DRUG COUNSELOR

• Provided intake of new clients, conducted one on one sessions, drafted treatment plans, and created progress notes. Filed paperwork, answered phones, and conducted phone intakes. Coordinated referrals with outside providers as necessary. DMA DETOX Sacramento, CA September 2010- November 2010 SUBSTANCE ABUSE COUNSELOR (VOLUNTEER)

• Delivered substance abuse treatment services to participants, conducted group and individual meetings, evaluated the progress of the participants as assigned, worked directly with participants to develop and implement treatment service plan, coordinated with the transitioning/continuing care staff and supervisors, completed required recordkeeping documentation.

EDUCATION

HEALD COLLEGE – Sacramento, CA

BUSINESS ADMINISTRATION (COMPLETED 50 CREDITS TOWARDS ASSOCIATE DEGREE) INTERCOAST COLLEGE – Sacramento, CA

ALCOHOL & DRUG COUNSELING CERTIFICATION

CHARLES A. JONES CAREER CENTER – Sacramento, CA

GENERAL EQUIVALENCY DEGREE

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