Elaine Reed

Where has the time gone?

Mooresville, IN 46158

adspqp@r.postjobfree.com

+1-317-***-****

Hello! I just wanted to give a fairly quick, yet necessary explanation as to why there are gaps and inconsistencies in my resume and employment history. Many years ago my husband was killed, leaving me with a 14 month old child to raise. I chose to stay home with him for as long as I could. However, with that said, I did attend Kaplan College during my time off, as well as worked at a few different jobs to keep my feet a bit wet for when I was free, and able to work without personal issues holding me back. My son is grown now, and I am very excited to begin a new carreer! Thank you.

Authorized to work in the US for any employer

Work Experience

Front desk assistant

Nolte Eye Care - Indianapolis, IN

March 2022 to Present

I worked at the front window, and I greeted patients as they came into our office. I checked patients in, gave correct forms that needed filled out, then input any new information into the computer. I ran all major medical insurances prior to the patient's appointments. I answered phones, scheduled or rescheduled appointments (using their computer system). I took copays or monies for any balances due. I checked patients out of the office. I occasionally faxed and filed new patient paperwork. Cashier

Treasures Indoor Flea Market

June 2020 to December 2021

• I greeted customers and vendors as they came into our shop.

• I checked out customers, gave proper change as needed, and ran their credit cards.

• I answered the phone as needed, wrote messages, and directed calls to the appropriate person/s.

• I performed light cleaning duties such as wiping down counters, vacuuming, cleaning bathrooms, sweeping and mopping.

Patient Service Representative

Concentra Urgent Care

April 2013 to September 2014

Concentra Heath Services isn't just an immediate care center. Concentra also provides I.N.D.O.T. testing, physicals, drug, alcohol, and hair follicle testing for numerous employers, companies, or businesses. Concentra also handle workman's comp claims, performs es pestos testing, takes ex rays, and has a physical therapy department on site.

• I answered multi phone lines, directed the phone calls to an appropriate person/s or department.

• I checked patients in and out of our facility.

• I entered the patient's demographics into Concentra's computer database, explained what brought the patient in for their visit. I researched information on which employer, business, or company that referred the patient into our office and why.

• I collected any copays due for anyone utilizing their private health insurance, and for those with no health insurance I collected their payment upfront. Most often Concentra billed the employer, service, or company that referred the patient to our facility with very specific service requests.

• I verified patient's insurance eligibility status from health insurance companies.

• I scheduled, re-scheduled, or changed any appointments necessary for both the patients and/or doctors.

• I filed, faxed, made copies, built new patient charts, and also kept the reception area neat and tidy.

• I counted all monies accrued at the end of my work shift, balanced it out on Concentra's ledger, and dropped it into the safe.

Front Medical Office Specialist

Personnel Management Resources (PMR)

April 2007 to June 2009

• I greeted patients, and checked them in and out of our office.

• I verified insurance eligibility for all daily appointments.

• I answered multi-phone lines and took multiple messages, and directed any calls to the appropriate person.

• Before electronic medical records, I learned how to efficiency navigate their current computer program for my position. I also scheduled, re-scheduled, worked-in, cancelled, or even 'no-showed' patient's for their doctor appointments.

• I pulled the patient's charts for the following day (sometimes even searching for particular patient charts). Towards the end of my shift every day, I printed out the doctor's schedule and their patient's for the following day.

• I filed charts, made copies, faxed documents, and built new patient charts as well. Education

Certification in front medical

Kaplan College - Indianapolis, IN

July 2006 to April 2007

Associate in Child Development

Martin University - Indianapolis, IN

September 1997 to March 1998

Mooresville High School - Mooresville, IN

August 1989 to July 1993

Skills

• English (10+ years)

• Microsoft Word (6 years)

• Medical Receptionist (10+ years)

• Customer Service (10+ years)

• Front Desk (8 years)

• Phone Etiquette (10+ years)

• Experience with

Children (10+ years)

• Computer Literacy (8 years)

• Retail Sales (4 years)

• Office Experience (8 years)

• Clerical Experience (8 years)

• Microsoft Office (5 years)

• Call Center (Less than 1 year)

• Front

Office (8 years)

• Hospital (Less than 1 year)

• Insurance Verification

• Medical Office Experience (8 years)

• Medical Scheduling (8 years)

• Multi-line Phone Systems (7 years)

• Patient Care (8 years)

• Data Entry (5 years)

• HIPAA (10+ years)

• Communication skills (10+ years)

• Typing (4 years)

• EMR Systems (Less than 1 year)

• Medical Terminology (8 years)

• Epic (Less than 1 year)

Certifications and Licenses

CPR Certification

First Aid Certification

CPI Certification

Additional Information

First, I wanted to start off by letting you know that I have had previous first aid, CPR, and CPI training, however all are now expired.

Secondly, I started at Nolte Eye Care as a part time employee. Unfortunately, due to how far I was driving each day I decided it would be best to find another job closer. To my surprise, Dr. Nolte wanted me to at least continue working there on an as needed basis. So, technically I am still employed at Nolte Eye Care, however I am not needed to fill in very often at all. Hence...the job search.

Contact this candidate