Management/Sales/Customer Service
Resume:
Tracy Keenan-Duffy
Sales Queen
Half Moon Bay, CA 94019
**********@*****.***
I am a highly energetic Sales Manager /Design Consultant; whom consistently exceeds revenue goals. I have
exceptional interpersonal communication and leadership skills. I also have a strong organizational, analytical, problem resolution and follow-up skills. Authorized to work in the US for any employer
Work Experience
Assistant Manager
ACE Hassett Hardware - Half Moon Bay, CA
December 2019 to June 2022
• Managed 25+ employees through out store
• Trained new employees on services company offered
• Created formats for better customer representation of services required.
• Implementation of policies and procedures to control product and revenue; resulting in reduction of shrink by almost 20%
• Met with sales reps to discuss various products to possibly merchandise
• Perform all store functions and procedures, coaching of employees not adhering to policies/procedures or negating customer service/behavioral issues etc., reprimands followed. Sales Design Consultant
3 Day Blinds - Irvine, CA
July 2017 to December 2019
Meet with prospective clients and conduct up to a 2 hour consultation in their home or business to design and sell window coverings by resolving their issue with glare, light control, privacy or enhance their windows. Control the sale process from beginning to end and provide an exceeded expectations experience with follow through and attention to detail. Sales Manager/Design Consultant
Yuba City Floor Covering - Yuba City, CA
September 2010 to July 2017
Produced at least $50,000 in net sales volume during an average month. Acted as a liaison between outside sales representatives and 32 Contacted new and existing customers discuss how their needs could be met with specific products and services.
Quoted prices, credit terms and other bid specifications; along with take-offs of both residential and commercial projects.
Provided, designed and specified products for various Contractors, Architects, residential customers, and company showroom.
Negotiated prices, terms of sales and service agreements. Responded to all customer inquiries in a timely manner. Implemented a consultative selling approach on all inbound calls. Hiring and training of new potential salespeople
Responsible for selecting, marketing, and the increase sales of all products for in-stock/warehouse, and showroom products to display.
Design Center Manager/Sales
Silverado Building Materials - Sacramento, CA
February 2009 to September 2010
Acted as a liaison between outside sales representatives and 40 accounts. Conducted business to business telephone sales.
Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Quoted prices, credit terms and other bid specifications, along with suggesting design ideas. Responded to all customer inquiries in a timely manner. Sales Associate
Twin Cities Floor Covering - Yuba City, CA
February 2005 to January 2009
Implemented a consultative selling approach on all inbound calls. Acted as a liaison between outside sales representatives and 18 accounts. Generated 15-30 leads weekly.
Produced $30,000 - $40,000 in net sales volume during an average month. Education
High School Diploma
Gavilan Community College - Gilroy, CA
Skills
• Exceptional interpersonal skills
• Cheerful and energetic
• Strong sales-closer
• Excellent time management
• Driven
• Analytical problem solver
• Expert in floor covering products
• Team leadership
• Customer Service
• Sales
• Marketing
• Word
• Outlook
• Microsoft Office
• training
• Business Development
• CRM
• Outside Sales
• B2B Sales
• Telemarketing
• Negotiation
• Account Management
• Sales Management
• Management
• Salesforce
• Project Management
• Customer Relationship Management
Assessments
Problem Solving — Proficient
January 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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