Customer Service Assistance

TAYLA SMITH

*** **** **** ******, **** Worth, Texas, 76112, US + 682-***-**** + ********@*****.***

PROFESSIONAL SUMMARY

Problem-solver with experience in customer service.

Dedicated, energetic, and skilled in assisting customers with any need.

Motivated and professional, with a pleasant and hardworking personality.

SKILLS

© Customer service © Bagging assistance

* Cash Handling © Outgoing and enthusiastic

© Store merchandise handling © Customer relations

« Customer needs assessment + Customer assistance

* Credit card authorizations

EDUCATION

2020 GED - DeSoto High School - DeSoto, TX

Work HIsToRY

3/20 to 7/20 Cashier - Walmart - Red Oak, TX

* Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying

trash cans.

* Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering

phone calls.

© Trained team members to work as cashiers in accordance with company policies and procedures.

* Helped customers by answering their questions and completing their requests.

1/21 to 5/21 Prepaid claim agent - Bank of America - Berwyn, PA

© In charge if filling claims and disputing charges

© canceled/ordered new cards

¢ looked for unauthorized charges and withdrawals

9/21 to 2/22 Entertainment - Walmart - Fort Worth, TX

* Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

© Helped customers by answering their questions and completing their requests.

© Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.

* Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

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