Customer Service Personal Assistant

MM

MEG MCCORMICK

**************@*****.*** 520-***-**** Tucson, AZ 85718

Insightful and dedicated Professional with exceptional customer service, time management and problem-solving abilities. Extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Travel arrangements

International reservations

Leisure travel

Relationship management

Client networking

Active listening

Administrative tasks

Critical thinking

Lyft

Non-Emergency Transportation Driver

01/2019 - Current

Responded to dispatch calls promptly, typically within 30 seconds or less. Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Interacted with customers pleasantly to meet needs and drive satisfaction. Logged deliveries, drop-off times and special conditions in delivery system.

Determined client needs, provided exemplary service and satisfaction as reflected in ratings

University of Arizona Sarver Heart Center

Tucson, AZ

Volunteer

01/2018 - Current

Medical terminology and dialogue Women's Heart Health Advocacy, Public Speaker (Volunteer) Women Heart, National Coalition for Women with Heart Disease Provide support for women facing heart disease, creating awareness, providing information support, small group support. Conduct CPR training within the community in conjunction with the University of Arizona Medical Center Sarver Heart Center's Minority Outreach Community Program.

Assist with planning and organizing events to promote Women's Heart Health.

Assesses training and developmental needs.

Develops required training in partnership with Sarver Heart Center and Training Site.

Follows up on training provided and evaluates results for effectiveness. Presents reports to Executive Level Hospital Management. Self-employeed Tucson Estates, AZ Developed catering menus to exceed client expectations yet meet tight Summary

Skills

Experience

Event Caterer

01/2011 - Current

budgets.

Created unique and fun catering options, which included custom cookies and desserts.

Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines. Accurately estimated amount of food to prepare for events. Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes. Coordinated plans and specific event needs with internal personnel. Handled client questions and concerns via different communication channels to deliver exceptional customer service.

Oversaw event logistics, venue scheduling and accommodations. Planned, coordinated and executed weddings and special events. Marana Unified School District Tucson,

AZ

Administrative Assistant and Office

Manager

09/2009 - 01/2011

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Monitored attendance records by taking note of staff vacation time, sick days and personal days.

Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.

Collected, calculated and reported on expenditure and statistical data to inform senior management.

Collected, evaluated and stored documents securely in permanent records. Offered every visitor immediate, personalized and friendly assistance by helping with Attendance and School Support.

Responded to incoming department phone calls and directed callers to appropriate team members based on need.

Marana Unified Schools

Health Aide

01/2005 - 01/2010

Delivered basic health care services for students and staff by checking vital signs and administering prescription medications.

Maintained safe, secure, and healthy patient environments by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements.

Assisted students with personal hygiene, dressing, bathing and other daily tasks.

Administered daily medications, checked vital signs and performed consistent file reviews

Administered first aid and artificial respiration to injured persons. Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.

Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.

Starbucks

Barista

01/2003 - 01/2005

Prepared and served coffee, espresso drinks, blended coffees and teas. Greeted guests with pleasant smile and superior customer service. Maintained calm demeanor during high-volume periods and special events.

Operated cash register, collected payments and provided accurate change. Memorized official and off-menu coffee and tea preparations. Maintained highest standards of conduct and service to support company reputation.

Managed morning rush of customers daily with efficient, levelheaded customer service.

Slone Broadcasting

Marketing Executive

01/1999 - 01/2003

Prospected, expanded reached and improved value proposition to consistently meet and exceed on and off-air revenue targets. Used strong negotiation and persuasion skills to sell advertising products and services.

Created sales presentations to promote advertising benefits to potential customers.

Identified new customer opportunities through careful study of advertising markets.

Delivered cost estimates on advertising plans and services to customers. Magnified brand awareness by compiling consumer information and market trends to mold marketing approaches accordingly. Arizona Bank Tucson, AZ

Assistant Vice President, Branch Manager

01/1994 - 01/1999

Trained, developed and supervised team of 30 employees. Increased efficiency and drove branch revenue by optimizing daily operations.

Developed and maintained client rapport to meet financial service needs and drive branch loyalty.

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Networked within communities to identify and capitalize on business opportunities.

Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates. Series 6, 63 and 7 Investment Licensing, Sales and Execution Trained new employees in policies and procedures.

Southwest Visual Arts Tucson, AZ

Associate of Arts in Fine Arts

References: Name Association Contact Hollis Hemingway P.E.O. Sisterhood 520-***-**** Cynthia Rae P.E.O. Sisterhood 520-***-**** Personal Assistant to her Mom Mary Scott Sister, assistance 520-***-**** Lanae Williams personal references 520-***-****

Basic Life Support - American Red Cross - 2016

First Aid/ CPR Teacher Certification - UA Sarver Heart P.E.O. International, 1992 - Present: Women's Philanthropy which supports women in continuing education across the globe. Current Officer of local Chapter, State Committee Member. Minority Women Outreach Program, University of Arizona Sarver Heart Center, 2018-Present: Provide CPR Training to Education and Training

References

Certifications

Community Involvement

at-risk populations. Conduct hands-on CPR training in accordance to the AHA guidelines. Go Red for Women, American Heart Association: Key Note Survivor Speaker, Patient Advocate

Contact this candidate