Supervisor Associate Cust Service Rep Senior Correctional Officer

Helen Grice

*** ****** ******* **** #****

Stockbridge, GA 30281

Business: 404-***-****

Mobile: 601-***-****

Email: **********@*****.***

Work Experience:

Private Eye Protection

Duluth, Georgia

01/2022 – Present

Security

Federal Correctional Institution Oxford (Wisconsin)

08/2020 - 12/2020

Cook Supervisor

• Supervise compound details, controlled movements, and operations.

• As a GL employee that has supervised small groups of workers; and/or I have experience estimating time and materials, and/or I have provided training to new workers; and/or I have supervised small groups of inmates in a correctional setting. I have experience supervising an inmate crew on a daily basis in a correctional institution; and/or I have demonstrated the ability to stimulate the interest of inmates who are reluctant to learn trade work; and/or I have demonstrated the ability to observe the principles and practices of prison security.

• I have the ability to keep things neat, clean and in order. I have experience in leading workers as a regular assignment; and/or I have organized material, equipment and met deadlines; and/or I have some experience with correctional administration, criminology, penology or related field or have experience as a correctional officer supervising inmates on a day-to-day basis in a correctional institution. I have the ability to interpret instructions and directives and to carry out oral and written orders. I have the ability to comply with rules, regulations, and policies. I have been a supervisor or leader over several subordinates, interpreting instructions and instructing in proper loading and unloading, packing and storage. I have performed tasks that required speed and accuracy and coordination of hand, foot, and body movement; and/or I have trained staff in proper safety methods for storage and stacking of supplies and products; and/or I have maintained an excellent safety record.

• Independently prepared all types of meats, poultry, seafood, vegetables, fruits, sauces, and gravies for regular and modified diet menus.

United States Penitentiary Atlanta (Georgia)

11/2018 - 08/2020

Senior Correctional Officer

Duties, Accomplishments and Related Skills:

•Worked the SMHU (Special Mental Health Unit) Unit, which consists of incarcerated individuals that have been diagnosed with mental health issues and whom have been sentenced a term for committing seriously violent crimes.

•Oversee the movement of approximately 235 to 350 individuals at any given time to promote an orderly and secure work environment through “on-the-spot: and/or “random” checks and other safety methods.

•Ensure the protection of inmates and the general correctional institution population by upholding all security procedures and responding in a timely manner to emergencies.

•Provide comprehensive training for less experienced and non-correctional staff and inmates.

•Inspect, operate, and manage security equipment to enhance efficiency and safety.

•Control the transmission of contraband among inmates throughout the facility.

•Take corrective measures so inmates and junior staff adhere to safety and sanitation regulations.

•Generate, analyze, and evaluate accurate reports regarding inmates.

•Communicate pertinent information concerning rules and regulations to inmates, staff, and visitors.

•Oversee a population categorized "Max and High"

Yazoo City Federal Correctional Complex (Mississippi)

Federal Correctional Institution Low

Federal Correctional Institution Medium

United States Penitentiary Yazoo City

Federal Prison Camp

07/2016 - 11/2018

Senior Correctional Officer

Duties, Accomplishments and Related Skills:

oSupervise inmates and participate in kitchen and dining area cleaning activities

oManaged Dining Room activities

oEnsure compliance with food safety procedures and quality control guidelines

oTrain workers in food preparation, and in the service, sanitation, and safety procedures Assist and manage food preparations for inmates that include specific medical dietary restrictions

oDevelop cleaning maintenance schedules for the kitchen area

oManage inmates in assisting with truck deliveries, unloading, organizing and temperature checks

oOversee a population categorized levels "Max and High"

oProvide food service for approximately 1200 people

oDemonstrate exceptional professionalism and leadership, with superior ability to motivate and enhance employee morale; sustain a positive demeanor, especially during high-stress situations.

oI possess a very high level of comfort working with and supervising inmates. (Approx. 200/unit) Ensure the safety and security of state and federal inmates, along with employees in the institution

oMaintain working knowledge of all aspects of cooking, including quality, preparation, presentation, techniques, sanitation, storage, types, sizes of dishes, menus, and recipes Supervised the production of large quantities of food required to keep customers and the inmate population properly nourished.

oProvide care and custody for a diverse inmate population, ensuring safety and order are maintained within correctional facilities.

oCollaborate with administrative staff to enforce all regulations, rules, and guidelines.

oOperate within a high-stress, adverse environment and successfully instill peace and discipline among inmates.

oConduct searches and carry out advanced enforcement activities, adhering to all constitutional amendments.

oProcess and search staff, inmates, contractors, and visitors.

oSupervise inmates and their details in foodservice.

oSupervise mainline meals.

Made substitutions and adjustments in food preparation procedures and seasoning. Thorough knowledge of the full range of food preparation principles including the techniques and procedures necessary to develop new or revise current recipes.

Knowledge of procedures related to cooking in large quantities.

Has knowledge of special and modified diets such as high protein, low cholesterol, low fat, calorie-restricted, and sodium-restricted diets.

Provide care and custody for a diverse inmate population, ensuring that safety and order is maintained within correctional facilities.

Collaborate with administrative staff to enforce all regulations, rules, and guidelines.

Operate within a high-stress, adverse environment and successfully instill peace and discipline among prisoners.

Conduct searches and carry out advanced enforcement activities, adhering to all constitutional amendments.

Supervise movements and details of inmates.

Supervise recreation activities.

Supervise main-line meals.

Supervise inmates in the line of work; and/or I have been responsible for estimating material, equipment and manpower needs; and/or I have scheduled workflow and work assignments and trained helpers, apprentices or intermediate workers.

Supervise an inmate crew on a day-to-day basis in a correctional institution.

Supervise of cooking staff, preparing meals for large groups of people, requiring determinations of food display, the freshness of foods, and the storage of foodstuffs.

Supervised and directed others in the use and care of cooking and baking equipment.

Jackson Correctional Institution

Malone, Florida

Correctional Worker

Duties, Accomplishments and Related Skills:

Supervise inmates and participate in kitchen and dining area cleaning activities

Managed Dining Room activities

Ensure compliance with food safety procedures and quality control guidelines

Train workers in food preparation, and in the service, sanitation, and safety procedures Assist and manage food preparations for inmates that include specific medical dietary restrictions

Develop cleaning maintenance schedules for the kitchen area

Manage inmates in assisting with truck deliveries, unloading, organizing and temperature checks

Provide food service for approximately 1300 people

Prepared all types of meats, poultry, seafood, vegetables, fruits, sauces, and gravies for regular and modified diet menus.

Prepared, cooked, seasoned, and portioned food for all meals by following standardized recipes.

Planned and prepared or coordinated the preparation of entire meals.

Northwest Florida Reception Center (Annex)

4455 Sam Mitchell Drive

Chipley,Florida 32428 United States

01/2014 - 10/2015

Hours per week: 42

Correctional Officer

Duties, Accomplishments and Related Skills:

•Maintained security at the institution and oversaw the welfare of workers, visitors, and about240 inmates.

•Utilized visual surveillance of the facility by inspecting inmates, their property, dorms, buildings, and courtyards to prevent the solicitation of contraband and avoid potentially unsafe circumstances.

•Investigated/reported incidents and responded promptly to promote a safe working environment.

•Complied with and enforced security procedures to maintain institutional rules and regulations.• Conducted inmate intake/outtake assessment to guarantee proper and sanitary accommodations.

•Supervised inmates ranging from minimum to maximum custody to preserve general order in daily affairs, tasks, and programming including the monitoring of inmate phone calls, mail, and hygiene.

•Supervised and monitored inmates during medical trips and hospital stays.

University of Alabama

739 University Blvd E

Tuscaloosa, AL 35401 United States

01/2010 - 12/2011

Hours per week: 30

Student/Computer Tech

Duties, Accomplishments and Related Skills:

Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.

Diagnosed and repaired computer issues, such as changing power sources, adding sound cards, and NICs to sustain availability and performance.

Appointed user names and passwords, installed anti-virus software, and set up firewalls to maintain security in depth; highly minimizing the risk for breaches and unauthorized use.

K-Mart

635 Skyland Blvd

Tuscaloosa, AL 35405 United States

06/2010 - 01/2011

Hours per week: 35

Loss Prevention

Duties, Accomplishments and Related Skills:

Conducted surveillance to detect loss in distribution environment.

Monitored and reviewed CCTV for loss, suspicious activities, and incidents.

Conducted physical security checks to inspect employees' personal property ensuring that prohibited items are not brought into building.

Investigated disturbances such as alarms, unlawful intrusion, and property damage.

Gathered and prepared reports daily for other loss prevention officers and supervisors to ensure continuity between shifts.

K-Mart

2214 Ross Clark Cir

Dothan, AL 36301 United States

11/2008 - 01/2010

Hours per week: 40

Associate

Duties, Accomplishments and Related Skills:

Maintained storage room and organized all paperwork.

Unloaded trucks and stocked merchandise.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Handled customer relations in a gracious manner and in accordance to company policies.

Fostered positive work by treating all customers and employees with respect and consideration.

Target

4601 Montgomery Hwy Ste 300

Dothan, AL 36303 United States

01/2007 - 11/2007

Hours per week: 40

Associate

Duties, Accomplishments and Related Skills:

Priced, labeled, and tagged merchandise items throughout the store.

Logistics and Stock associate.

Assisted Scan Coordinator to test price integrity of products in the store.

Unload trucks and stock merchandise.

Removed and stocked merchandise.

Restocked shelves and removed damaged merchandise from shelves. Completed inventory.

Wallace Community College

1141 Wallace Dr

Dothan, AL 36303 United States

08/2004 - 08/2007

Hours per week: 40

Student/Industrial Electronics Tech

Duties, Accomplishments and Related Skills:

-Received training which included fundamental IT security policies regarding user access, clearance, and management.

-Performed user administration support for staff.

-Provided existing training materials to end-users to facilitate presentations during a training session.

-Used technical documentation to provide user support.

-Created user accounts.

-Provided basic desktop support.

-Followed clearly established installation/instructional guides to complete basic troubleshooting assignments.

-Followed established procedures for safe handling and installation of network equipment, seeking guidance when needed.

-Estimated resources necessary to implement a new system upgrade.

-Installed and upgraded applications and hardware.

-Discovered an application error in software and reported it to a higher-level IT specialist for action.

-Performed routine security updates for individual departments/units/offices.

-Installed security programs (i.e., anti-virus, spyware, updates, etc.).

-Maintained established folders containing error information for future reference.

-Provided input to a higher-level specialist in resolving general operating system or hardware problems.

-Communicated the status of an IT project or assignment to a supervisor.

-Modified report formats that needed new headers and footers in a database system.

-Installed and configured network workstations and printers.

-Installed network hardware and applications.

-Assisted in the interpretation and application of technical documentation.

-Used various computer user and program instruction manuals to complete assignments.- Installed operating system and/or assisted in the development of equipment build documents and used software programs to manage large amounts of information.

-Completed an introductory course in web page development using HTML to display data.

-Modified existing network hardware design as instructed.

-Tested and configured hardware from an existing template.

-Checked for routine updates to window security patches to avoid possible system vulnerabilities.

-Ensured projects all completed within required deadlines.

-Applied technical specifications concerning network cabling and topologies.

-Applied file level permission on resources.

-Identified program problems and referred to them to the supervisor for debugging.

-Installed and maintained network equipment (network cards, cables, switches, hubs, routers,etc.) with supervision and implemented resolution to basic problems encountered.

-Accurately documented problem incidents for resolution by a second or third party.- Set-up and perform basic troubleshooting on installed and configured network stations and printers, switches or other network applications/devices (GroupWise, WordPerfect, etc.).

-Determining output failed due to print command error.

-Assisted with maintenance/back-up of file server information.

Education:

Keiser University Graduate School Fort Lauderdale, FL United States Some College Coursework Completed 04/2013

Credits Earned: 9 Semester hours

The University of Alabama Tuscaloosa, AL United States

Bachelor's Degree 12/2011

Major: Criminal Justice Minor: Computing Tech and Applications Honors: Cum Laude

Wallace Community College Dothan, AL United States

Associate's Degree 08/2007

Major: Industrial Electronics Technology

Job Related Training:

Food Preparation; Safety & Security; Results-Oriented; Conflict Resolution/Problem-Solving;

Quality Control; Inmate Counseling/Instruction/Supervision; Training; Leadership/Organizational

Skills; Strategic Planning; Team Player; Initiative/Resourcefulness

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