Data Entry Customer Service

Kelvan L. Lawrence Sr

.

Phone Number 682-***-****

Email **********@*****.***

Address Fort Worth, TX 76244

Team player with strong attention to detail and able to work independently. Multitasking skills with ability to meet deadlines. Dedicated and responsible employee proficient in data entry and customer service. Passionate and motivated, with a drive for excellence. General understanding of applicable Federal, State, and Local regulations. Strong communication and time management skills.

EXPERIENCE

Home Loan Specialist

PennyMac Home Loans, Plano, TX Jul 2020 - May 2022

• Key contributor that facilitated efficient processes that supported customer/business objectives.

• Performed routine data entry, review, and analyze all provided mortgage loan documents to determine acceptability.

• Initiated third party orders (credit report, flood certification, tax cert., etc.).

• Credit Analysis VA and FHA mortgage loan file for approval.

• Interact with multiple departments to expedite mortgage processing and/or issue resolution.

• Monitoring work queues and intervening as needed.

• Handling routine chat responses, emails, and alerts.

• Perform other related duties as required and assigned.

• Experience with Encompass mortgage system.

• Approved loans within specified limits and referred loan applications outside those limits to management for approval.

• Conferred with underwriters to resolve mortgage application problems. Fleet Service Clerk

Envoy Air, TX Apr 2007 - Oct 2021

• Provide customer service and answer inquiries regarding information such as schedules, accommodations, FAA procedures, and policies.

• Tow and push escort aircrafts to and from gates.

• Perform aircraft service as required which includes, operating vacuum cleaner, wiping or dusting seats, cleaning lavatory, connecting power, and serving aircrafts water supply.

• Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.

• Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.

• Inspect all Power Industrial Equipment for defects such as, missing or damaged straps, flat tires, damaged seat belts, brakes, broken lights and broken safety guard rails.

• Continuing to abide by established FAA safety, OSHA training, and quality assurance of company policies. Production Supervisor

LGSTX Services Inc, TX Oct 2013 - Sep 2018

• Serviced United State Postal Service in managing large mail distributions.

• Managed multiple mail processing facilities within the USPS network.

• Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

• Order servicing supplies and equipment, as required for all forklifts, scanners, and office.

• Recommend optimal transportation modes, routing, equipment, or frequency.

• Resolve problems concerning transportation, logistics systems, imports and exports, or customer and employee issues.

• Train employees on operating Forklifts, WMS, production techniques, and scanner operations.

• Scheduling employee weekly work schedule and tasks.

• Supervised 85-100 employees in the production processing activities of USPS bulk mail. Forklift Operator/ Expeditor

LGSTX Services Inc, TX Sep 2008 - Oct 2013

• Inspect forklift for defects such as, flat tire, fluid leaks, broken lights and backup alarm.

• Tag out and report findings of inspection to supervisor and/or mechanic.

• Operate sit-down and stand-up pallet jacks to load and unload trailers of bulk mail.

• Inspect USPS mail product inbound load for accuracy and safely move it around the warehouse/ facility to ensure timely processing and completion.

• Revise production schedules when required due to design changes, labor shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.

• Use a scanner to record all activity of mail received inbound and shipped outbound. EDUCATION

Bachelor Of Science In Consumer Economics-Technical Careers Southern Illinois University, Carbondale, IL

May 1993

ADDITIONAL SKILLS

• Encompass Mortgage Program • Credit Analysis

• Time Management • Customer Service

• Microsoft Office Suite, Google • VA/FHA Port Loans

• ATR/QM • NOI

• Management • Complaint Handling

• Credit History Review • Loan Portfolio Monitoring

• Active Listening and Learning • Oral and Written Comprehension

• Remote Video Conferencing • Automated Underwriting Systems CERTIFICATIONS

• Texas Public Notary • Certified Notary Signing Agent

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