Data Entry Customer Service
Resume:
S O N I A A Y A L A
**********@*****.***
Houston, Tx 77821
PROFESSIONAL SUMMARY
Attentive Receptionist bringing high energy, great customer service skills, and expertise in clerical support. Enhances guest relations and office reputation with unparalleled professionalism and knowledgeable assistance for any need. Expert in word processing and spreadsheet tracking.
SKILLS
Information protection Multi-line telephone operation File management Reception desk management
Clerical support Manage files
Greet visitors Restock shelves
Route correspondence Motivation
Multitasking Training
Customer relations
EXPERIENCE
Receptionist, Primary Care pllc, Aug 1995 Jan 2022, CHRISTIANSTED, Virgin Islands Greeted guests promptly and consistently set professional tone with friendly assistance.
Used clerical abilities to support needs of office staff and back up administrative team members.
Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
Updated and managed digital and physical office records. Added daily tracking details to nextgen, excel, word and Google sheets spreadsheets and produced regular reports.
Followed established procedures to protect sensitive and confidential information from unauthorized release.
Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Picked up, organized, and wiped down reception regularly to keep area professional and clean.
Accepted incoming mail and packages and routed to appropriate staff. Managed incoming and outgoing mail and deliveries to support efficient office operations.
Wrote and distributed professional, error-free correspondence such as internal SA
Jun 1995
memos, email responses and professional letters.
Answered telephone calls to provide information, take messages and set up appointments.
Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
Supported the work of office staff by providing skilled clerical assistance. Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery. Processed customer transactions of goods, returning appropriate cash or coin, payment cards, and receipts.
Worked with cashiers to resolve money shortages, overages, and counterfeit bills. Assisted cashiers with providing credits or refunds to customers. Coached employees on cashier job functions and provided cross-training for other front-end positions.
Engaged customers, built connections, and maintained positive attitude. Increased customer satisfaction ratings by providing prompt and accurate service. Maintained knowledge of policy changes and promotions to better serve customers with current information.
Verified information carefully and assigned proper classifications to eliminate errors. Helped staff find and retrieve important information from manual inputs and automatically scanned data.
Managed daily data entry tasks in high-volume environment. Maintained work flow priorities in accordance to established standards and guidelines.
Located and corrected data entry errors.
Stored completed documents in appropriate locations. Evaluated the source paperwork for each project to locate important pieces of information such as customer names and bill totals. EDUCATION
GED, Receptionist
Delaware Valley Job Corp New York, NY
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