Ny 1 Customer Service

JOSEPH JACOB, Ph.D.,MSc., BBA, CELS, CSSBB, CTC.

*** **** ******,,*** ***, New York,N.Y.10044

E-mail: *********@*****.*** Phone No. 1-212-***-****

CAREER SUMMARY

Results-oriented human resources professional with passion for the human resources management function, with over twenty years of highly polished human resources management experience including excellent organizational development, communication, employee relations and detailed oriented skills.

Experienced in all aspects of the human resources function, having worked across diverse industries with an exceptional track record. Excellent leadership, negotiations, conflict/dispute resolution, interpersonal, business partnering, employee relation and troubleshooting skills that interact with internal and external customers, and senior management.

Experienced in administering performance management, compensation and benefits plans, organizational change and transformation, training and development, and competency testing.

Skilled at working with and strengthen teams, particularly leadership and management teams

Handled numerous industrial relations issues both in the United States and Trinidad and Tobago.

Conducted numerous human resources management practices audits and implemented process improvement practices

Implemented cost savings strategies, managed multi-million budgets, explained budget vs, expense variances, developed and presented management reports.

Handled all aspects of employment law and compliance, OSHA, Workers Compensation, FMLA, EEO, STD, LTD, ADA, Leave administration, attendance and punctuality, and Employment Eligibility and credential verification.

Managed procurement of goods and services

Developed and delivered Training programs for employee development and improvement.

Provided business solutions to organzational problems

Worked closely with unions to improve industrial relations climate.

PROFESSIONAL EXPERIENCE

iLead Consulting and Training 10/2021-Present

Leadership and Organizational Transformation Coach

Develop relationships with business and collaborate with board members to access, and provide Leadership and Team Coaching programs to help optimize the success of their enterprises

Assist and provide executive leadership coaching programs to entrepreneurs in streamlining and growing their businesses

National Flour Mills Limited 10/2019-10/2021

Chief People and Organizational Development Officer

Implemented employee engagement arrangements required for achievement of the company’s objectives.

Incorporated the required elements of the Human Resource Management discipline to attain the required results.

Supervised the execution of the company’s communication strategy.

Supervised the HSE and Security policies, compliance, practices and procedures of the company.

Managed all Union management relations and outcomes.

Developed and facilitated training programs in various areas inclusive of customer service and emotional intelligence.

Coach and advise the executive leadership team and the board of directors.

Lead in the shaping of the organizational culture towards a high-performance, engagement, team work, innovation and collaboration culture

Drove continuous improvement in the management of human capital, reporting, data analytics and HR functions.

Board Member 07/2016-08/2019

Served as chairman of the Human Resources Board Sub-Committee, member of the board and the Audit Sub-Committee

The University of Trinidad and Tobago 6/2008- 10/2019

Manager, Student Recruitment (3/2010-10/2019)

Design and implement the Student Recruitment Unit Strategic Plan for the university.

Manage the student recruitment officers and efforts locally, regionally and internationally

Deliver presentations towards raising awareness of, and encouraging participation in higher education.

Provide advice, support and other marketing and recruitment services to potential students.

Hosted/Managed the SRU outreach efforts at Open days, Career Fairs, Community events, Youth Fairs, PTA meetings etc.

Manage and support enquiries from prospective students.

Offer advice, support, for the marketing and recruitment services.

Provide guidelines on best practices in student recruitment.

Effectively managed the Admissions Office, and represented the University Registrar in the implementation of the SIS system.

Deliver motivational presentations to students throughout Trinidad and Tobago.

Develop and implement Strategic Student Enrolment Plan.

Provide statistical data and reports on the unit’s activities on an ongoing basis.

Manager, Human Resources Planning and Development (6/2008-3/2010)

Responsible for the recruitment of academic, executive and support staff for the university system-wide, including the re-structuring of the recruitment and selection process. Successfully recruited for over six hundred vacancies throughout Trinidad and Tobago.

University of the West Indies, Graduate School of Business, Barbados 6/2009-12/2009

On-Line Lecturer

Responsible for the on-line delivery of Human Resources and Business Management course for students in the Executive MBA program

Total Assessment Plus Ltd. 1/2008-06/2008

Business Consultant

Provided business and human resources management solutions to a number of business, including recruitment and selection, competency testing, training, organizational development, and strategic planning.

Urban Development Corporation of Trinidad and Tobago

Manager, Human Resources and Corporate Services 3/2007-9/2007

Responsible for the human resources management, procurement, facilities management, performance management, recruitment and selection, compensation planning, industrial relations, training and development, employee relations, organizational development, and benefits administration.

Albert Kung Construction, New York, New York 11/2006-3/2007

Construction and Office Services Manager (Contractor)

Responsible for scheduling human resources personnel for job sites, handling payroll management, human resources management, OSHA compliance, quality assurance, recruitment and selection, site supervision, and monitoring construction budget for multiple jobs

JADIS Capital, Inc., New York

Strategic Advisor, Human Capital 1/2005-11/2006

Responsible for proactively supporting the HR strategic initiatives of the Business Units, and the delivery of JADIS policies and processes, while assisting in specific HR requirements, such as performance objectives, training and development need, benefits administration, payroll administration, employment, employee relations, compensation planning, organizational development, management training, and employee communication etc.

CARIBBEAN COMMUNICATIONS NETWORK, TRINIDAD, WEST INDIES 6/2004- 12/2004

Group Human Resources Manager (Consultant)

Responsible for the management of the strategic human resources management initiatives, including training and development, performance management, change management, organizational transformation, benefits administration and industrial relations.

NEW YORK NATIONAL BANK, BRONX NY 1/2000-10/2003

Assistant Vice President Human Resources/Office Manager

Responsible for organizational development initiatives, human resources planning, recruitment and selection, benefits and compensation, employee relations, payroll (ADP), EEO compliance and reporting, training and development, performance management, and service quality consultation.

LONG ISLAND RAILROAD, JAMAICA, NY 1999-2000

Senior Human Resources Representative

Professionalized the human resources function by more cost-effective recruiting, designing a formal compensation package, implementing a performance management process, talent management, and inaugurated management and employee training.

BROWNSVILLE MULTI-SERVICE FAMILY HEALTH CENTER, BROOKLYN, NY 1998-2000

Human Resources Consultant (1999-2000)

Facilitated the implementation of the Human Resources Management System (HRMS) using employee involvement; worked with executive and management teams in planning organization changes in anticipation of the new system.

Provided consultation in the areas of recruitment, employment and employment law, sensitivity training and performance management.

Human Resources Manager (1998-1999)

Developed, maintained and implemented HR department processes and procedures. Updated personnel manual and employee handbook, prepared organization for JCAHO accreditation, administered all benefit plans, talent management, employee development, and handled all IR issues.

HSBC BANK formerly BANCO INTERNACIONAL, S.A., NEW YORK, NY 1987-1998

Assistant Vice President, Human Resources and Operations

Responsible for organizational development initiatives, human resources planning, recruitment and selection, benefits and compensation, employee relations, payroll (ADP), training and development, performance management, and service quality consultation.

EDUCATION

Ph.D., Organization and Management, (now Ph.D. Business Administration), Human Resource Management Specialization

Capella University, MI., MN., USA.

MSc. Training and Human Resources Management BBA in Business Administration (Minor in Law)

Leicester University, Leicester, England Pace University, New York, NY, USA

P.G.. Diploma in Human Resources Management Certified Six Sigma Black Belt (CSSBB)

New York University, NY, USA Villanova University, PA., USA

Certified Employment Law Specialist (CELS) Certified in Fundamentals of Equity-Based Rewards

Columbia Southern University, AK., USA World at Work, Scottsdale, AZ, USA

Certificate of Sale Excellence in Strategic Selling Certified Trained Facilitator-The Leadership Challenge

Miller Heiman, USA WILEY, USA

Denison Certification in Leading Cultural Change Certificate in Management Studies

International Institute for Management Dev., USA University of the West Indies, St Augustine

Certified Registrar Certified Team Coach

(AACRAO) (Global Team Coaching Institute (WBECS)

PUBLICATION

Dissertation titled “An empirical investigation of the transformational leadership traits between employees of federal, state and local governments in the United States”. Proquest Dissertations Publishing, 2015, No. 3718635.

COMPUTER SKILLS

MS Windows XP, MS Suite including Word, Excel, Power Point, Access, Publisher, Q&A, MS Project, Primavera, Abra Suite, Jenzabar, Oracle, Agile

PROFESSIONAL MEMBERSHIP AND LEADERSHIP DEVELOPMENT

ARMA-Association of Record Managers and Administrators-Trained Records Manager, NY, USA

AACRAO-American Association of Collegiate Registrars and Admissions Officers-Certified Registrar, VA., USA

The LEADERSHIP CHALLENGE Workshop, Texas, USA

The LEADERSHIP CHALLENGE Trainer Workshop –Trained Facilitator, Texas, USA

CARIBBEAN GOVERNANCE TRAINING INSTITUTE-Corporate Governance Training, POS, Trinidad

UTT-Industrial Relation Practices in Trinidad and Tobago, Agora Campus

UTT-Conducting Industrial Relations Investigations, Agora Campus

GTCI-Certified Team Coaching Training

DEVELOPED AND DELIVERED TRAINING SESSION

Interviewing Skills Motivating Employees Sales Management

Effective Communication Human Resources Performance Management

Safety in the Workplace Diversity Effective Supervision

Customer Service Managing Change Ethics in the Workplace

Emotional Intelligence Strategic Selling Lean Manufacturing/Process Improvement

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