Experience Representative Customer Service
Resume:
PATRICK SCHOOLCRAFT
Career Objective
Efficient professional with several years of experience and a proven knowledge of brand management, client relations, and campaign management. Striving to leverage my skills and experience to successfully navigate a career in customer service.
Contact
adsph3@r.postjobfree.com
7409 15th Avenue South
Richfield, MN, 55423
Education
HOME SCHOOLED
Trimble, OH
High School Diploma (May 2017)
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Additional Skills
Communication Skills
Problem-Solving
Attention to Detail
Experience
Apr 2021 - Present
RETAIL SALES EXECUTIVE
Comcast
Minneapolis, MN
Provide accurate information (e.g. product features, pricing and after-sales services)
Establish customer needs through enhanced discovering techniques, then promote and recommend products and services based on customer's needs and interests to establish long-term customer value.
Answer customers' questions about specific products/services
Cross-sell products.
Inform customers about discounts and special offers.
Stay up to date with new products and services.
Jul 2019 - Apr 2021
CUSTOMER EXPERIENCE REPRESENTATIVE
Comcast
Minneapolis, MN
Establish rapport and promote effective relationships with new and existing customers.
Responsible for retaining customers who request to disconnect or downgrade services and ensure at risk customers are satisfied.
Discover needs of the customer with open ended questions.
Remain informed on competitive products and services in order to ensure customer satisfaction and maximize sales opportunities.
Take ownership of the customers experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and ensure they have a positive experience with our products and services.
Jan 2014 – Mar 2019
EVENT PLANNER (FREELANCE)
Biloxi, MS
Provide my services to clients who want to create events, whether they
are weddings, cruises, lunches and dinner meetings.
Help clients create a budget, theme, menu selection, hotel and
transportation negotiations, site inspections, audiovisuals needs,
speaker kit preparations as well as, invite and RSVP guests, make
sure room set up is correct and gifts to guests are in hotel rooms
or left at the guest cars.
Coordinate communication and answer all questions, as well as,
take care of all the details that may arise during any event.
Provide meetings and reports with follow up on progress and
timelines for each event.
Work with vendors so that my client gets the best rates and
discounts.
Train all personnel on customer service expected on each event and
inform them of all the information they will need to provide any
answers and services to any need that may arise.
Feb 2012 – Mar 2019
PROJECT COORDINATOR
Biloxi Cruise Company
Biloxi, MS
Work closely with Owner planning projects and preparing Cruises
and functions
Communicate requirements to relevant departments and employees
to keep progress on track
Performed general office support and administrative tasks as
requested, including answering and directing phone calls
Coordinate tasks and schedules to consistently complete projects
on time
Provide accurate and detailed information about cruises and
local events
Contact this candidate