Assistant Executive Customer Service

GOUTHAM KOYYADA

Address: L.B Nagar, Hyderabad, India 897-***-**** ******************@*****.***

OBJECTIVE

Highly motivated Associate with extensive customer service experience. Effective and communicative asst executive with 2 years of experience in hotel managing and guest hospitality with good analytical skills in a dynamic environment. Previously had an experience in customer related services.I believe my self as I can do justice for the role with all the experience I had in customer relations .

WORK EXPERIENCE

Queens Head Inn UK

Assistant Executive JANUARY 2020 to DECEMBER 2021

Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.

Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.

Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

BYJUS India

Sales APRIL 2021 to JULY 2021

Maintained organized presentable merchandise to drive continuous sales, optimizing strategies to meet customer demands.Analyzed and processed returns,assisting customers with finding new strategies to meet needs.

EDUCATION

Nalla Malla Reddy Engineering College Hyderabad, Telangana

EEE September 2015 to May 2019

College is located in Hyderabad near Narapally and its Affiliated to JNTU Hyderabad .Secured a decent percentage 61.5% in first class

SKILLS

CRM BASIC WORKING knowledge

ADOBE ILLUSTRATOR BASIC WORKING knowledge

ADOBE CREATIVE BASIC WORKING knowledge

MS OFFICE

OTHER

I believe my self as a confident worker and striving for excellence to gain by working in esteemed organization like this, I’ve gone through all the key notes mentioned in job description and aware of them . I can promise that, i can complete the role with all the experience that I had previously . Hoping a positive reply from your side, with all due respect.

Am attaching cover letter with all academic details and address

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