Customer Service,HR Specialist,Call center agent,Dispatch Clerk,Teache
Resume:
Kristina Jovanovska
Home address
**** *** *** **. *** Antonio,TX 78240
Phone number
Email address
********.**************@*****.***
Skills Summary
Computer skills
Communication skills
Multitasking skills
Personal skills
Quick learner
easy adaptive
Proactive
Creative
Communicative
Innovative
Tolerant
Tim player
Positive
Loyal
Honest
Intelligent and open minded
Languages
English (speaking and writing)
Macedonian (speaking and writing)
2
Serbian (speaking and writing)
Croatian ( speaking and writing)
Education
1995-1998 Gymnasium Koco Racin -Skopje, Macedonia
1998-2002 Collage St.Kiril and Metodij – Pedagogy Skopje,Macedonia 2008 University of tourism and management – HR Skopje,Macedonia Personal achievements
*Managing with archive documents
*Advanced skills for sales
*Customer service Certificate for iPhone
*On-line training “Conscience in terms of compliance” conducted by Telecom Awareness training for compliance and ethics
*Phone Marketing and sales
*Speech training
*Advanced communication skills
Training for Communication skills for the employees in the department for user’s service
*MS office
*Training for call operators in T-Mobile on subject “Voice and Speech Techniques,conflict management and stress management ( 12.14.2002 )
Experience
1.Ministry of defense – Skopje,Macedonia
Data - 2002
Job Title – Secretary
Superior – Pre minister Igor Georgievski
Sector – Military publishing activities
Job description :
• Managing the archive
• Technical secretary
2.A.D.Mobimak/T-Mobile Macedonia
3
Data – December-July 2006
• Call Centre (inbound calls)
-Giving information to the customers regarding company offers,services,events,bills and any kind of information related to the company
-Giving instructions and help to the customers for usage of the GSM handsets and available services
- Activation/Deactivation of services,phones on request of the customer,entering vouchers,entering payments.
• Representative for outbound calls
-Follow up of the customers complaints/remarks receiving during the inbound and outbound calls
-Preparation of rapports
-Recognize and alert the supervisor of trends in customer calls and report on customer feedback on products and services
Data July 2006- May 2013
• Test Billing
-Helping every month test billing service
• T-Mobile web
-helping in construction in several parts of T-Mobile web site
-helping on construction of T-Mobile IVR text
• Reports for HR
-Month shift schedule for Contact center representatives
-Vacation schedule for Contact center representatives
- Month reports for working hours for 35 representatives
- Month reports for sick leave
- Month reports for night shifts
- Vacations rapports
• Telesales
( Contact center for outbound calls)
• Supervisor Quality of Service and Trainer
• Proactive Group Acting Supervisor
- Preparation of reports daily/weekly/monthly/annual
- Organizing the daily work for the group
4
- Preparation of questionaries
- Providing list of users
- Feedback results of research
- Listening the calls made by the group
- Evaluating the calls made by the group
- Replying email requests to other departments in the company
- Follow up of the customers complaints/remarks received during outbound campaigns,surveys and interviews
- Maintain confidentiality of all work
3. VIP Skopje,Macedonia
Data September 2014-February 2015
• Sales representative
- Sailing mobile phones and accessories
- Making daily/weekly and monthly reports
- Activating/Deactivating services
- Making monthly inventory
- Helping customers with mobile and services problems 4. Serta Company Skopje,Macedonia
Data January 2015-June 2016
• HR Specialists
5. DH Cargo LLC Brooksvile,IL
Data September 2021-April 2022
• Dispatch Clark
-Inbound and outbound calls from drivers (updates)
-Inbound and outbound calls from Brokers (updates) 6. His kids academy San Antonio,TX
Data April 2022-May 2022
• Teacher
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