Assigning Production Specialist
Resume:
Melvindale, MI *****
adspdm@r.postjobfree.com
Samantha Swain
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals. SKILLS
•Business Management •Employee Training
•Scheduling •Multi-tasking •Fast learner
•Excellent Interpersonal Skills
EXPERIENCE
Class Valuation, Troy, MI - Remote Position — Assigning Production Specialist
JULY 2021 - PRESENT
● Audited Appraisal orders to make sure that all information on the file was correct.
● Communicated with clients and appraisers to set terms for appraisal orders.
● Assisted in finding the appropriate appraiser to accommodate an appraisal order.
● Negotiated terms with appraisers whenever necessary.
● Quoted clients when necessary to increase fees or extend turn times.
● Answered appraiser and client calls.
● Worked with clients and appraisers to answer questions, find solutions for any concerns, and meet deadlines.
● Improved and developed relationships with clients and appraisers alike. Small Business Owner - Denim in Distress & More LLC., Melvindale, MI — Owner/CEO
February 2020 - Present
● Adapted business operations for changing demands based on knowledge of industry and market trends.
● Communicate with customers on a daily basis to meet their needs, and answer questions.
● Oversaw company finances with a well-organized accounting system and strong financial controls for meeting budget targets.
● Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
● Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. Dollar General, Melvindale, MI — Key holder/Supervisor February 2018 - February 2021
● Filled in for store management on demand, smoothly handling day-to-day operations and maintaining leadership continuity.
● Kept floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions.
● Boosted performance by overseeing efficient stockroom operations and delegating tasks.
● Encouraged sales with effective training, monitoring, and motivational strategies.
Kerby's Koney Island, Bloomfield Hills, MI — Shift Lead AUGUST 2014 - FEBRUARY 2018
● Trained new servers in company policies, guest service standards, and best practices.
● Created a weekly schedule for employees to follow.
● Entered orders into computer system to coordinate with kitchen staff.
● Assisted customers with seating and coordinated arrangements for large parties or groups with multiple children.
● Communicated with FOH and BOH staff to coordinate operations and support servers and kitchen staff.
● Set-up workstations with all needed ingredients and equipment.
● Maintained standards in shrink, safety, and inventory control. Advance Pet Products, Waterford, MI — Administrative Assistant AUGUST 2011 - AUGUST 2014
● Handled communications between staff and customers.
● Organized domestic travel and hotel accommodations.
● Distributed invoices, updated accounts, and entered new information into customer relationship management system.
● Stayed on top of tracking procedures by updating databases and spreadsheets.
● Prepared meeting documentation and transcribed meeting recordings.
● Assisted with project teams, including organizing physical and digital files for required recordkeeping.
● Promoted productivity by handling all administrative tasks, including schedules and correspondence.
● Coordinated successful conferences, meetings and special events, including catering and equipment setup.
● Managed incoming and outgoing mail, packages, and faxes. EDUCATION
Oakland Community College, Waterford, MI — Business Management OCTOBER 2010 - OCTOBER 2012
Pursuing degree in Business Management.
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