Customer Care Public Service
Resume:
AREAS OF EXPERTISE
Senior Pensions Analyst
Risk Management
Correspondence to members
Processing of Pensions benefits
Verification of documents
Customer care
Report writing
PERSONAL DETAILS
John Manhando
7941 Stoneridge
HARARE
Tel: +263*********
jmanhandogmail.com
DOB: 07/05/1983
Nationality: Zimbabwean
John Manhando
Pensions Analyst
PERSONAL SUMMARY
A holder of Masters Degree in Business Administration, Bachelors’ Degree in Accounting and National Diploma in Pensions Management with more than eleven years of pension processing experience.
A visionary and highly capable change agent who consistently refines and revitalizes strategies and procedures whilst introducing innovation, designs change and facilitates solutions-driven team.
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals in an environment with pressure.
Extremely motivated and results-driven with exceptional leadership skills and Competencies in pension administration, risk management, members’ communication, budgeting and customer care.
WORK EXPERIENCE:
Public Service Commission-Pensions Department Harare– 15 Feb 2010 to date
Senior Pensions Analyst (G3)2016
Responsible for;
Monitor and coordinate the day to day activities and operations of the Section.
Recommend customary law marriage, payment of Estate Monies, reimbursements and funeral assistance.
Calculation of pension benefits and ensuring that they are paid to rightful beneficiaries within the earliest possible time.
Monitor compliance to pension acts and regulations.
Verification of documents.
Investigating fraud cases and draft recommendations on how to handle such cases.
Ensure uniformity of source documents through educating all participants on information that they are supposed to supply for pension benefit processing.
Maintaining excellent relationships with pensioners, widows, guardians, human resources departments and other regulatory authorities.
INFORMATION
SYSTEMS PACKAGES
Pension System 11g
Microsoft power point
Microsoft office
Microsoft excel
Microsoft access
PERSONAL SKILLS
Problem solving
Multitasking
Communication
HOBBIES
Reading
Listening to music
Travelling
Receives, vets records and effectively distributes incoming work.
Assist in policy formulation and review.
Ensure that good corporate governance is maintained in the department and that payment of pension benefits is made to rightful beneficiaries correctly.
Public Service Commission- Pensions Agency Harare– 15 February 2010 – 30 September 2016
Pensions Assistant
Checking eligibility and authenticity of applicants in accordance to procedures and regulations.
Reassessment of claims due to resurface, change of guardianship and resurfacing.
Attending to telephone, written and counter queries from government ministries, widows and guardians.
Verifying computed files and manual calculations made by Officers in the Section before referring to checking.
Recommending confirmation of customary union for Pension Master’s Approval.
ACADEMIC QUALIFICATIONS
University of Zimbabwe (2019)
Master of Business Administration (Finance)
University of Zimbabwe (2016)
Bachelor of Accountancy Honours Degree
Harare Poly Technical College (Business Department) (2011)
National Diploma in Pensions Management
The Insurance Institute of Zimbabwe (2008)
Certificate of Proficiency in long term business
REFERENCES
Mr. S. Handireketi
Partner
Public Service Commission
Pensions Agency
P.O. Box CY397
Causeway
HARARE
Tel: 024*-******
Cell: +263*********
Ms. D. Hama
Senior Pensions Analyst
Public Service Commission
Pensions Agency
P.O. Box CY397
Causeway
HARARE
Tel: 0242- 793319
Cell: +263*********
Ms Wachi
Senior Pensions Analyst
Public Service Commission
Pensions Agency
P.O. Box CY397
Causeway
HARARE
Tel; 024*-******/6
Contact this candidate