AREAS OF EXPERTISE

Senior Pensions Analyst

Risk Management

Correspondence to members

Processing of Pensions benefits

Verification of documents

Customer care

Report writing

PERSONAL DETAILS

John Manhando

7941 Stoneridge

HARARE

Tel: +263*********

: +263*********

jmanhandogmail.com

DOB: 07/05/1983

Nationality: Zimbabwean

John Manhando

Pensions Analyst

PERSONAL SUMMARY

A holder of Masters Degree in Business Administration, Bachelors’ Degree in Accounting and National Diploma in Pensions Management with more than eleven years of pension processing experience.

A visionary and highly capable change agent who consistently refines and revitalizes strategies and procedures whilst introducing innovation, designs change and facilitates solutions-driven team.

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals in an environment with pressure.

Extremely motivated and results-driven with exceptional leadership skills and Competencies in pension administration, risk management, members’ communication, budgeting and customer care.

WORK EXPERIENCE:

Public Service Commission-Pensions Department Harare– 15 Feb 2010 to date

Senior Pensions Analyst (G3)2016

Responsible for;

Monitor and coordinate the day to day activities and operations of the Section.

Recommend customary law marriage, payment of Estate Monies, reimbursements and funeral assistance.

Calculation of pension benefits and ensuring that they are paid to rightful beneficiaries within the earliest possible time.

Monitor compliance to pension acts and regulations.

Verification of documents.

Investigating fraud cases and draft recommendations on how to handle such cases.

Ensure uniformity of source documents through educating all participants on information that they are supposed to supply for pension benefit processing.

Maintaining excellent relationships with pensioners, widows, guardians, human resources departments and other regulatory authorities.

INFORMATION

SYSTEMS PACKAGES

Pension System 11g

Microsoft power point

Microsoft office

Microsoft excel

Microsoft access

PERSONAL SKILLS

Problem solving

Multitasking

Communication

HOBBIES

Reading

Listening to music

Travelling

Receives, vets records and effectively distributes incoming work.

Assist in policy formulation and review.

Ensure that good corporate governance is maintained in the department and that payment of pension benefits is made to rightful beneficiaries correctly.

Public Service Commission- Pensions Agency Harare– 15 February 2010 – 30 September 2016

Pensions Assistant

Checking eligibility and authenticity of applicants in accordance to procedures and regulations.

Reassessment of claims due to resurface, change of guardianship and resurfacing.

Attending to telephone, written and counter queries from government ministries, widows and guardians.

Verifying computed files and manual calculations made by Officers in the Section before referring to checking.

Recommending confirmation of customary union for Pension Master’s Approval.

ACADEMIC QUALIFICATIONS

University of Zimbabwe (2019)

Master of Business Administration (Finance)

University of Zimbabwe (2016)

Bachelor of Accountancy Honours Degree

Harare Poly Technical College (Business Department) (2011)

National Diploma in Pensions Management

The Insurance Institute of Zimbabwe (2008)

Certificate of Proficiency in long term business

REFERENCES

Mr. S. Handireketi

Partner

Public Service Commission

Pensions Agency

P.O. Box CY397

Causeway

HARARE

Tel: 024*-******

Cell: +263*********

Ms. D. Hama

Senior Pensions Analyst

Public Service Commission

Pensions Agency

P.O. Box CY397

Causeway

HARARE

Tel: 0242- 793319

Cell: +263*********

Ms Wachi

Senior Pensions Analyst

Public Service Commission

Pensions Agency

P.O. Box CY397

Causeway

HARARE

Tel; 024*-******/6

Contact this candidate