Professional Customer Relationship Builder

ERIC D. SMITH

*****.*******@*****.*** • 972-***-**** www.linkedin.com/in/eric-smith-65991b21a • Lavon, TX 75166

PROFESSIONAL SUMMARY

Extraordinary customer care leader. Exceeding expectations in any atmosphere. Including fast paced, structured customer care environments. Ability to lead and/or follow while supporting a customer first philosophy by ensuring professional handling of all customer requests. Compassionately supporting customers with any/all transactions. Willing to respond to Customer Inquiries around rewards and redemption providing end to end servicing. With patience and understanding, researching customer barriers and determine how to resolve them efficiently and quickly. Highest of Integrity. Willing to adhere to all Regulatory and Compliance guidelines related to servicing practices.

SKILLS

Proficient in Microsoft Word/Excel/Adobe

Task prioritization

Zeal for Time management

Expert in customer relations

Strong written/verbal communication

Career Experience

Siegel Companies, Las Vegas, NV Assistant Director of Operations Mar 2018 – Present

Contribute to team success by focusing on time management. Coordinate high-priority tasks to staff as well as lead recruitment of new members and facilitate learning and development processes. Identify and mitigate risks to deliver maximum project outcomes. Establish and sustained strong relationships among senior managers, external vendors, and team members. Conduct performance reviews and contribute to performance feedback for all levels of staff.

Implemented more than 30 surveillance cameras across several properties in hallways, stairwells, and exterior areas to investigate loss, fraud, theft, and abuse by employees or visitors.

Mitigated various theft, waste, and abuse incidents by leading risk management, loss prevention, and safety operations for over 20 properties.

Improved security awareness by administering control over workshops with local police departments, guests, and over 200 employees.

Developed and led individuals by effectively supervising, coaching, and mentoring staff members with 97% success rate.

Supported company’s growth by creating new positions within the company for individuals.

Traveled 60% of time to deliver training and appropriate direction.

Dr. Torres, Dallas, TX Nov. Medical Assistant (internship) Nov 2020-Jan 2021

Assisted daily in the medical office procedures as through their internship program

Assist physician and nursing personnel with injections, EKGs, Phlebotomy and other patient care procedures

Maintain and established quality control standards

Record and process patient care documentation quickly and accurately

Coordinate patient care as directed by physicians following company standards and policy

Organize, stock and clean exam and treatment rooms and sterilize instruments

Maintain quality control standards and required Medical Assistant and CPR certifications.

Bigelow Management Group, Las Vegas, NV Security Supervisor Jan 2005 – Mar 2018

Conducted frequent audits on 11 properties within Dallas market.

Directed overall senior managers and several staff members.

Performed monthly audits to drive process improvements and enhance training practices, while focusing on public safety and officer awareness.

Visited multiple security stations and vital areas to keep an eye on officers and adjust workflow as required

Proactively managed over 40 complaints by gathering information, identifying and implementing resolution, planning follow- up as well as logging and filing incident reports.

Sustained 15 security officers team compliant with security protocols and appearance standards.

Certifications

Lean Six Sigma Black Belt (LSSBB) – Certification # 2780512

Executive Management Certified - Certification #63363671

Project Management Qualified - Certification #62237480

OSHA Certified- 26-907******

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