Vice President Operations

Daniel P. Schafer Moseley, VA Mobile: 303-***-****

**********@*******.*** www.linkedin.com/in/dan-schafer/

Vice President of Operations

Strategic Planning & Execution / Operations Management / Turnaround & Growth Situations

Energetic, persuasive, and entrepreneurial leader with 20+ years of progressive hospitality experience. Proven track record of increasing sales, driving profits, and improving operational efficiency. Diverse experience within fine dining, country club, fast casual, hotel, brewery, and sports entertainment. Resourceful problem solver and turn around agent with demonstrated success in new franchise development, and standards implementation. Positive and articulate communicator with high level of emotional intelligence developing and managing relationships with franchisees, colleagues, and customers to achieve objectives within diverse environments.

Core Qualifications

Leadership & Team Building

Corporate Strategy Implementation

Budgeting & Cost Control

Mentoring & Coaching

Policy & Procedure Development

Strategic Partnerships

Complex Change Management

Continuous Process Improvement

Franchisee Relations

Franchise Sales Generation

Profits & Operational Efficiency

New Business Development

Career Highlights

Coached team of 12 direct reports to grow and transform East Region. Led 278 owners and 1,200 restaurants increasing profits and retaining top talent. Created and mentored East Region Leadership Council consisting of 15 influential franchisees. Helped secure Domino’s position as #1 Pizza Company in the world.

Spearheaded turnaround of troubled group of restaurants and franchisees in large geographical area. Introduced systems, “Action Plans” and detailed follow up. Conducted town hall meetings, built trust, and developed owner relationships. Invested time with struggling 10 store Franchisee and expanded restaurant count to 30.

Professional Experience

Rako Coffee & Roasters, VA, DC 2021- Present

A specialty coffee business that runs a roasting company and group of cafés in Northern Virginia.

Vice President of Operations

Plan, direct, coordinate and oversee all operational activities in the organization. Mentor and guide our team on the implementation of cost-effective systems to meet current and future needs of our growing business. Ensure that all plans for staffing, development, hardware and facilities are in line with the organizations business plan and vision.

Franchise / Domino’s Pizza, CO / VA / NC 2018 – 2021

30 Domino’s Pizza restaurants located in Colorado, Virginia, and North Carolina generating $39M in annual sales.

Vice President of Operations

Led a team of 60 managing daily operations with a $2M budget. Developed and trained leaders, improving OER (operational scores) average across all restaurants. Implemented plans and standards for Product, Service, Image, and Training for all 30 restaurants. Reviewed P&L with owners and leadership teams. Tracked and monitored maintenance repairs and costs. Conducted weekly store visits with executive leaders and General Managers. Established monthly, quarterly, and annual goals. Built continuing fiscal education programs to create strong financial managers and team members.

Built 3 new restaurants, reimaged 5, and relocated 3 others. Created culture where leaders strive to achieve the standards of the company and brand.

Created and implemented General Manager scorecard to celebrate and track results.

Domino’s Pizza Corporate, Ann Arbor, MI 2006 – 2018

Director of Operations, East Region (2014 – 2018)

Manage 12 Area Leaders and worked closely with Development Leader and Real Estate team overseeing 278 Dominos Franchisees and 1,200 restaurants from Maine to North Carolina generating $96M in sales per month. Supported franchisees creating detailed business plans to achieve goals and objectives by region. Built and maintained relationships focused on trust and respect with Franchise partners. Analyzed daily reports, led business planning, and shared data to optimize strategic plans. Developed and implemented strategies to achieve company goals and objectives. Built outstanding team of Area Leaders providing constant guidance, coaching, and motivation.

Collaborated with Development team to open 50 new restaurants – most ever in company history. Analyzed data with owners to help increase store count.

Championed brand transformation in East Region by tracking and completing 250 restaurant reimages per year for 4 consecutive years. Convinced franchisees to shrink delivery areas, and split stores to increase profitability.

Created East Region Advisory Board and improved franchisee profitability by completing “Blueprint for Profit” program providing detailed financial reviews twice per year with every owner.

Area Director / Franchise Business Consultant (2006 – 2014)

Built and led team of 42 franchisees and 140 restaurants covering CO, WY, MT, and parts of ND and SD. Developed culture of continuous improvement and implemented strategies to influence franchisees to achieve business results. Protected brand enforced contracts as necessary and organized quarterly planning meetings to monitor performance. Collaborated with franchisees to create business plans including operations, sales, profitability, new store growth, and brand transformation. Mentored franchisees and team members conducting store visits and providing feedback. Completed detailed financial reviews with each owner. Held franchisees accountable ensuring high standard of performance and goal attainment within region. Hosted seminars and classes to support owners. Conducted restaurant inspections and mediated conflicts between franchisees. Negotiated with real estate agents for new restaurant locations. Conceptualized and implemented advertising strategies with Marketing team.

Improved franchisee EBITDA 10% by creating action plans, influencing owners to build new, and reimaging older restaurants. Introduced “Gap Analysis” and “Managing Complex Change” systems.

Recognized as #1 Area Leader in the West 8 months consecutively. Propelled area to Top 5 in the nation. Won award for most improved operational scores and received Execution award.

Prior tenures included:

Owner / Franchise Sales & Support, Handyman Matters, Lakewood, CO

Assistant Banquet Manager, Hyatt Regency Hotels, Princeton, NJ / Beaver Creek, CO

Education / Professional Development

Johnson & Wales University, Providence, RI

Bachelor of Science, Hospitality Management

Associate in Science, Hotel Restaurant Management

DISC Behavior Assessment Training ~ Dale Carnegie Coursework ~ Salesforce Training

Affiliation & Presentations

Host & Speaker, Regional Awards Rally, 1,000 Domino’s Pizza Franchisees & Team Members, 2015 / 2017

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