Staff Manager Customer Service

GLEN SPITALERE

Boynton Beach Apartments, #*** ***- 887-2782

Boynton Beach, Fl 33426 *******@*******.***

Career Profile

Streamlining efficiencies in Food and Beverage Operations has been the focus of my lifelong career. I possess a strong and thorough knowledge of all facets of Dining Room/Restaurant Operations. I began my extensive career in food preparation. I thereafter undertook the art of dining room service, and through the years have successfully worked in highly rated restaurants. My years as a product sales manager brought me to many restaurants, and soon I began consulting businesses on needs assessments. I believe that an effective fine dining establishment recognizes that the guest outcome is central to its success and the delivery of nothing less than an excellent dining experience is their only priority.

Expertise & Experience

Restaurant Operations: manager, captain, head waiter for 5-Star Michelin-rated restaurants in the New York-New Jersey area

Business Development: organizational review and operational needs assessment to affect positive business outcomes

Staff Development & Training: develop and refine the skills of dining room staff

Product Knowledge: extensive knowledge of food product and its application

Employment History

Bar Manager/Head Bartender 9/2019 – 1/2020

The Ridge at Back Brook, Ringoes, NJ

Managed day to day operations of bar and restaurant, including ordering and receiving supplies

Trained and managed a staff of 16

Opening and closing of the building

Dining Room Manager 10/2018 – 9/2019

Cherry Valley Country Club, Skillman, NJ

Title change: commendation of my leadership skills and improved member service experience

Assess applicants, train new hires in all aspects of the service style and standards, participate in weekly management staff meetings, goal-oriented staff coaching emphasizing member experience as top priority

Received high praise from member satisfaction surveys: increased server and management scores by 10% in first month

Service Manager 8/2018 – 10/2018

Cherry Valley Country Club, Skillman, NJ

Oversee performance of a la carte servers in a multi-room dining space that seats over 300 members

Coach and train staff to improve and maintain quality of service to esteemed club members

Private Restaurant Consultant 2013 - 2018

90 Acres Restaurant, Peapack & Gladstone, NJ

Assess needs and focus areas of new and existing restaurants regarding service standards, staffing & training, cost analysis, etc.

4-Star restaurant – responsible for: excellent guest service, expert understanding of seasonal menu, knowledge of extensive wine list

Independent Sales Agent 2009 - 2013

J & G Merchant Services, Edison, NJ

Sales of credit card services to service stations and retail establishments

Staff Manager / Head Captain

Chris Michael’s Steak House, Woodbridge, New Jersey 2007 - 2009

30-member Dining Room staff development: design and implement weekly training in such areas as wine service, tableside food preparation, service consistency

Represent the establishment to the guests

Effect maintenance of restaurant’s 4-Star rating status

Maître d’hôtel 2006 - 2007

Dennis Foy Restaurant, New York, NY

5-Star 100-cover restaurant – responsible for: menu planning and design, quality assurance, wine cellar & wine pairings, staff development and training, customer service inquiries, cohesiveness of service between kitchen and dining room, organizing and managing offsite catering services

Executive Chef 2006

The Centro Group, Princeton, NJ

BPG Management Group 4-Star 500-seat gourmet employee restaurant – responsible for: menu planning, food purchasing, meal preparation and presentation, staffing, budgeting, promotions, quality assurance

Territory Sales Manager 2004 - 2005

AFI Foodservice, Elizabeth, NJ

Managed and serviced sales and distribution of product to listed establishments as well as developed new client base

Responsible for NYC and NJ areas

EDUCATION

Associates Degree in Hotel & Restaurant Management Middlesex College, Edison, NJ

REFER

Avail

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