Customer Service Center Agent
Resume:
MIGUEL ORTEGA PAK
*********.**@*****.**
Miami, FL 33134
SKILLS
• Bill computation
• Accurate money handling
• Upselling techniques Food safety
EDUCATION
Instituto Politecnico De
Hoteleria Y Turismo De
Varadero
Varadero. Cuba
Continuing education in gestiön hotelera.
Ultimate Medical Academy Tampa
Clearwater, FL • 08/2021
Associate of Science: Medical
Billing & Coding
PROFESSIONAL SUMMARY
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
WORK HISTORY
Passion Group - Server
Miami, FL • 07/2018 -current
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
La Bodeguita Restaurant - Bartender/Server Shift Leader Miami, FL 08/2016- 12/2021
• Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Children's Urology Group - Scheduler
Miami,FL 08/2021 - 77/2021
• Established and maintained client rapport by utilizing quality customer service.
• Entered daily data in computer systems and documented office activities.
• Assisted office team by making phone calls, copies and appointments.
Teleperformance USA - Call Center Agent
North Lauderdale, FL • 08/2020- 11/2020
• Responded to customer requests for products, services and company information.
Melia Hotels International - Customer Service Representative varadero,cuba • 08/2001 -04/2016
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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