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Operations Technician Tech Support

Church Point, NSW, 2105, Australia
September 25, 2022

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Ian Milnes

Significant Life Events

**** “Lead Operations Technician" of Datto's entire Australia operations 2013 Emigrated to Australia

**** “Systems Administrator” of .uk DNS Servers

**** “Team leader” of NOC team in new datacentre

2006 “Network Manager” of the biggest school in Bucks, Uk with 2000+ Students and 300 staff 2003 “IT Manager” of £12M Turnover business bottling mineral water 1999 “Team Leader” of “Desktop Services” Team supporting 2500 users 2001 “Computer Engineering” Degree / BSc completed 1993 “Field Training Manager” based in Beijing, China 1987 High School “A” Level Graduation 2x “B” Grades, 1 x “O” Grade 1986 Reached National final stages of “Young Engineer for Britain” 1985 High School “O” Level Graduation – 6x “A” Grades & 5x “B” Grades 1967 “Hello World”

Summary of Proficiency and Experience:

A professional and customer focused computer support engineer. Highly flexible, and experienced in support from component level hardware repair to corporate infrastructure management. EMPLOYMENT HISTORY

February 2017 – Current

Datto INC, Level 25, “One Wharf Lane” 171 St, Sydney NSW / Equinix SY4 / NextDC M2 / Equinix SG3 Business Continuity Solutions Provider to the Managed Services market.

"Protecting business data, wherever data lives"

Title: Lead Operations Technician Australia

Data is everywhere. Protecting it is everything. From virtual cloud data to physical endpoint files and the Proficiency



0 None

10 Expert






























































9 6 5 2 4 3 3 7 6





8 4 8 3 3 7 8 8 7 4 8 6 7 4





9 7 9 8 4 7 5 7 8 9 4 4



8 6 9 7 3 7 5 6 8

IA Compu7ng 8 8 6 1 2 7 6 7 8 7 6 5

Hildon 7 5 7 5 3 9 7 2 5 7 9 2 5 5

PCS Technical 8 5 4 4 2 2

Epicor 4 6 5 7 2 3 5



7 3 5 5 2 5 3 6 3 8 2 3 2 4



7 2 3 3 3 2 5

Compusys 7 3 3 2 1

systems that process it all, our total data protection makes your business invincible, secure, and instantly restorable at any time.

Responsibilities: Operationally responsible for keeping all Datto APAC resources running, from the 70 Staff Office space in the CBD to the 50+ Petabyte Cloud storage distributed throughout Equinix SY4, SY5 and SG3, NextDC M2 including installing and bringing on line additional storage as required. Achievements: Growing storage by an average of 200% per year. 3 Office moves merging office space with Autotask and Kaseya and making the workplace seamless for all teams. Identifying a space to meet our requirements and working with External contractors and internal teams to implement a new office space in Sussex Street. Building our replication presence in NextDC M2 from nothing to 20 Racks. Selecting and building up a warehouse from nothing to a manufacturing resource building and shipping on average 10 devices per day to the APAC region.

April 2013 – February 2017

QBT Consulting, Unit 2A, 1 Skyline Place, Frenchs Forest, NSW 2105 Managed Services Provider. “You have the Vision. We have the Technology. We offer strategic advice to senior management to help navigate technology changes in the business landscape” Title: Consultant

Responsibilities: Consultant and Operationally responsible to “East Sydney Medicare Local”, ”Sydney Writers Festival”, “Rehabilitation Services”, ”LJ Hooker Avalon”, ”Harcor”,”Belle Property Chatswood” Achievements: Striking a blend of Infrastructure Management and long-term project planning with “Hands- On” daily issues for a variety of clients.


• Microsoft Server 2012/ 2008R2

• Fortigate Firewalls

• EoC Wan / IPSEC / SSL-VPN solutions

• Shadowprotect / Imagemenger offsite backup technologies

• SAN solutions

• Virtualisation and Physical conversions

OCTOBER 2011 – 20th September 2013

Nominet, Minerva House, Edmund Halley Way, Oxford Science Park. OX4 4DQ Internet registrar for .uk, “Not for Profit” organisation. Over 120 staff, 60 Technical. Over 10 million clients. Title: Systems Administrator (Contract)

Responsibilities: “Business as Usual” of Systems Administration team Achievements:

● Day-to-Day support of .uk Domain name servers and Registry infrastructure Comprising: o Diverse OS’s Centos 4/5 Redhat 4/5 FreeBSD 4 Solaris 8/10 on Sparc/Intel on 300+ servers o Cisco and Juniper Switching

o F5 Load balancers

o Monitoring on Nagios/Groundwork/DSC/VCops

o Juniper firewalls

o Headed up SA team at weekly “Change Approval Board” meetings o Daily management of “Nagios” monitoring

● Deploying Monthly Software release registry systems across TEST/DEV/BETA/LIVE infrastructure

● Implemented Amazon EC2 as “Virtual Registrar” integrated with internal (Nagios) monitoring

● Deployed a distributed Amazon EC2 cluster for the ICANN TLD “Digital Archer” solution

● Implementation of centralized virtualized SyslogNG Server on RedHat 5 on HA cluster

● Migrated “DSC” DNS monitoring system running from debian to Virtualised Redhat 5 on HA cluster

● Migrated .uk “Whois” server farm from C++ on Solaris/Sparc to Virtualised RedHat 5 on Intel

● Decommissioned “The Bunker” (The Disaster recovery site at Ash Radar Station, Uk)

● Assisted in the migration of 150 physical servers to virtual servers running on HA VMWare

● I went on the "On Call" rota for a 9-month period, supporting the environment "out of hours" MARCH 2011 – OCTOBER 2011

IoMart, Spectrum House, Clivemont Road, Maidenhead SL6 7FW Hosting Services Provider.

Title: Noc Engineer

Responsibilities: Team leading the on-site NOC team Achievements:

• Working very closely with a number of geographically diverse teams

• Re-racked 200 racks of equipment from London THN

• Managed a team of 3 NOC engineers.

• Building, racking, cabling in copper and fibre to “Cold Aisle” containment OCTOBER 2010 – JANUARY 2011

Nominet, Minerva House, Edmund Halley Way, Oxford Science Park. OX4 4DQ Internet registrar for .uk, “Not for Profit” organisation. Over 120 staff, 60 Technical. Over 10 million clients. Title: Systems Administrator (Contract)

Responsibilities: Hardware & Software Audit. Capture “Standard Operating Procedures” Achievements:

● Documenting SA processes and creating a library of "Standard Operating Procedures".

● Carry out an audit of the diverse hardware and software in use across the estate.

● Using the audit data to create a hardware/software “Risk” matrix.

● Patching of “high risk” hardware and software

And of course all of the above were carried out in conjunction with the "Software Development" and

"Research" teams to interleave cleanly with the software release cycle and other maintenance tasks. SEPTEMBER 2006 – OCTOBER 2010

IA Computing Ltd, 1 Redlands Centre, Redlands, Coulsdon, Surrey. CR5 2HT Small Team of 15 Supporting Education and SME clients remotely and on site. Title: (a) 9/2006-8/2008 “Network Manager” . (b) 8/2008-10/2010 “Network and Infrastructure Consultant” Achievements:

(a) At “Chalfont Community College”. Re-developed the whole infrastructure to bring in SAN storage, projectors in classrooms, wifi technology and most importantly, reliability.

(b) At a variety of clients from “The Beaconsfield School” to “Faversham House Group” and other SME customers, upgrading, improving and adding functionality of a variety of systems. Technologies:

● Windows Active Directory infrastructure management including. Microsoft Exchange,SQL,SMS

● 3com switching

● SAN storage

● Education and Local Government environment

● “New Media” industry experience

● Apple Mac integration into AD

I moved on because I was missing the daily contact of being part of a team. SEPTEMBER 2003 – JULY 2006

HILDON Ltd, Crown Farm, Broughton, Hampshire, SO20 8DQ Small “Exclusive” Mineral Water bottling co. 40 PC users, 10 Roaming sales staff. £15 Million turnover Title: IT Manager (Permanent)


● Deployed Email pilot through Linux then Exchange server

● Completed deployment of “Epicor” ERP system

● Migrated from Novell Netware to Linux/Microsoft Storage

● Deployed Terminal Server to Sales Team


● Windows Active Directory, Exchange Server 2000 then 2003, SQL 2000

● Antivirus / Antispyware network deployment

● Linux data storage and mail, Novell Netware storage

● WAN connectivity solutions using Blackberry BES for business data delivery I moved on once the Epicor implementation was complete and fully integrated within the business. OCTOBER 2002 – SEPTEMBER 2003

PCS TECHNICAL SERVICES, 220 Bedford Road, Slough, Berks, SL1 8UR Fujitsu Europe’s field and workshop repair centre. 100 Staff Title: Workshop/Bench engineer (Permanent)


● Component level electronics repair of Large high speed document scanners and tape drives

● Data recovery techniques

● Defined, coded and implemented stock control and management system in SQL/Access Technologies:

● Software development and mapping business needs to software function JANUARY 2001 – October 2002

EPICOR SOFTWARE, 1 The Atrium, Downshire Way, Bracknell, Berks RG12 1PU Epicor is the world's largest ERP software supplier focused exclusively on mid-market companies. Title: Technical Analyst (Permanent)

I bought NT and Linux skills into the HP UX support team, providing technical support to the customer base numbering in excess of 1000. Heavily exposed to database and software development methodologies. Technologies:

● Microsoft NT Server

● Microsoft SQL 7


● IBM Unidata RDBMS

AUGUST 1999 - JANUARY 2001

LINCOLN FINANCIAL GROUP, 105 Oxford Road, Uxbridge Financial Services with 2500 Staff in Uk (Now part of ‘Sun Life’ Canada) Title: Desktop Services Team Leader (Initially contract, from March 1999 Permanent) I was placed on site at Lincoln by Allied Worldwide for a six-month site contract after which I transferred permanently.


● Rollout WindowsNT Workstation

● Team Leading


● Windows NT 4.0 Server / Microsot SMS 2.0 / Microsoft Exchange 5.0 / Microsoft SNA Server

● WAN Infrastructures, VLAN’s and routing

● Large scale software “Rollout”

MAY 1998 - AUGUST 1999

ALLIED WORLDWIDE LTD, Network House, Bridge Street, High Wycombe, Bucks. HP11 2EL Among the top technology outsourcing companies in UK Title: Technical Support Consultant

I provided tech support on both hardware and software to the 50 field engineers. Achievements:

● 2nd level technical escalation for team of 50 engineers Technologies:

● Novell Netware systems administration

● WindowsNT Client:Server

Previous Employment:

1995-1998 “Technical Support Engineer” supporting High specification servers and workstations Working for Compusys and ATM in Buckinghamshire Uk The highlight of this period is building the servers that rendered the CGI in “Titanic” and Working with Williams F1 on their Pit Lane hardware.

1988-1995 “Field Service Engineer” and “Electrical Control Systems Designer” in the Litho Print industry Working for Rotaprint/Pan Graphics/Inventive Printing Machinery/Makrograf in the Uk Covering UK and Export to Pacific Rim.


NAME Ian Milnes

ADDRESS 16 Corniche Road, Church Point, NSW 2105

TEL No Mobile: +61 (0-432-******

E-DATE MAIL OF BIRTH imilnes@31st October hotmail.1967 com NATIONALITY British


DRIVING LICENCE Full (Clean) (Australia and UK)



Microsoft "Updating Support Skills from WindowsNT4 to Windows2000" (1560B) 2/2002 Microsoft SQL Server Administration 7/2001

Microsoft SMS Server Administration 2/2000

Citrix Server Administration 12/1997

Further Education

"Computer Engineering" Bachelor of Science (BSc) completed June 2001 BUCKINGHAMSHIRE CHILTERNS UNIVERSITY COLLEGE, High Wycombe Campus, Queen Alexandra Road, High Wycombe, Bucks, HP11 2JZ (

"Applied Acoustics" Beng

The University of Salford, The Crescent, Salford, M5 4WT ( Unfinished

The John Hampden Grammar School, Marlow Hill, High Wycombe, Bucks HP11 1SZ

"A" Levels: B grades in Physics and Mathematics, O grade in Design

"AO" Levels: B grade in Electronics

"O" Levels: A grades in Mathematics, Physics, Metalwork, Engineering Drawing, Art, Commerce B grades in English Language, English Literature, Chemistry, Additional Mathematics D grade in French


I seem to have surrounded myself with computers from the age of 12, when I bought myself a Sinclair ZX81 in kit form and soldered it together myself; and have since always been interested in electronics and the interaction of electrical and mechanical parts of a machine. (I was one of those kids who always took things apart to see how they worked! - At the time and to this day I seemed to have a unique skill in being able to make them work after re-assembling them)

Some call it “empathy”, some call it “Wizardry”; I call it “Luck” Whilst still at school a colleague and I were entered into the Young Engineer for Britain competition and reached the national final with a high voltage test-rig for safe calibration of EHT circuit boards. I am a keen cyclist and regularly visit the gym in between training for my Dive Leader qualification with BSAC. My ideal aim is to one day be fit enough to actively compete in triathlons. I have very strong feeling on the subject of the environment, and whilst I wouldn’t consider myself to be a tree hugger, I moderated a local “Freecycle” (Freegle) newsgroup in High Wycombe until I emigrated to Australia. I’m also very pleased that the whole IT industry has started to take their power requirements seriously and have found my virtualization skills useful in recent times with planning infrastructure changes. Since working at Lincoln Financial Group, Epicor, Hildon and IA Computing I have found my job role has been increasingly project based and decreasingly hardware and electronics based. This has been challenging as the skills required for the roles differ greatly. I have, however, enjoyed the transition and look forward to more interesting projects as a result of this as it gives me a real positive feeling of “Making good things happen”.

Contact this candidate