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Customer Representative Service

Location:
Dar es Salaam, Tanzania
Posted:
September 25, 2022

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Resume:

CURRICULUM

VITAE

Overall Summary

JOB MWAKIBINGA

adsp5y@r.postjobfree.com

+255*********

FULL NAME JOB MWAKIBINGA

DATE OF BIRTH 22ndDECEMBER 1983

PLACE OF BIRTH ILALA –DA ESSALAAM

SEX MALE MARTAL

STATUS MARRIED NATIONALITY

TANZANIAN PRESENT RESIDENCE Mbeya

Municipality

CONTACT ADDRESS P.O.Box 2500, Mbeya

TANZANIA

Sales professional in FMCG with more than 8 years of experience seeking to leverage extensive customer service, Business strategy, Market development, economic planning and development, negotiation skills to meet and exceed goals in a fast paced and challenging environment. Recently eager to be imparted with Sales Skills in Oil and gas Industry. Key strengths, skills and competencies

With the transferable skills and experience that I have from my course of three years in planning and as Tutorial assistant in the field of project planning and management together with Community development, Marketing and Sales Supervisor/Manager in different Companies to date. I consider myself to have the relevant knowledge and capabilities to succeed in this dynamic organization. I am recently eager to prove this in an employment setting A creative person with a well-organized performance, intellectual, competence in the areas of Market and Sales planning and Economic development Projects, Human resources planning and Financial Management, computer and communication skills. I can work on my own initiative and as a part of a team, ready to perform other duties assigned to me by the organization. Leadership

Lead a team of 40 to successful execution of Sales and Credit Collection assignment in Tanzania Lake zone.

I managed to lead a Sales team and identifying different sales routes at Southern Highlands regions which gives high sales volume

Selected to lead our company culture change management champions team Organization skills

Organized over 100 field visits and come up with bench mark data for program success.

Responsible for planning, budgeting and evaluation of our company towards different projects.

Relevant work experience

2020-to date Zonal Sales Manager at Taifa gas Tanzania Ltd (Morogoro to Ruvuma)

• Manage accounts to achieve sales targets, reporting to Sales and Marketing Manager

• Develop and execute a cohesive business strategy with a clearly prioritised approach to developing business within each key market

• Plan and manage sales through distributors/Super dealers, dealers and other relevant sales outlets in creation of end users

• Coordinate the company’s local trade exhibitions

• Negotiate and manage contractual arrangements after consultation with the VP Sales and Marketing for customers as required to enable effective trading, operations and customer relations

• Coaching Sales representatives towards the execution of marketing strategies

• Identification market development opportunities in order to inject more cylinders in the market/end user creation

• Business review planning and research

• Sales promotion and advertisement

• Strategic marketing plan and Implementation

2018 -2020 Marketing Development Representative (MDR) at (Pepsi) SBC Company LTD - Rukwa Region

• Sell and execute all authorized products, packages and promotions.

• Route Ride to Check, Supervise and Coach the Customer Representative to practice the

'Standard

• Obtain best Selling position in the

account. Create New Opportunities

and source.

• Ensure Target Achievement of all Goals set by ASM.

• Plan, Organize, Co-ordinate, Control and Execute Core Work (Selling, Merchandising, Delivery & Distribution, Account Management & Coaching).

• Expand the market with Horizontal & Vertical

activities. Track Customer wise Sales and take

corrective action.

• Visit the Trade daily to understand Customer needs market and industry trends. Resources, Records & Presentations

• Identify, Allocate, Track & Evaluate resources to maximize sales.

• Keep details of Customers, Assets, Glass, Signage, etc by Route/ Area. Review and analyze the data available and collected.

• Provide feedback, make presentations & enable corrective actions. 2017- Sales and Marketing Supervisor at Super Sip LTD (Producer of Sippy Soda Products) - Southern Highlands Regions

• Accomplishes marketing and sales human resource

• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews

• Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

• Identifies marketing opportunities by identifying consumer requirements

• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

• Provides information by collecting, analyzing, and summarizing data and trends.

• Protects organization's value by keeping information confidential. 2016 Loan field Officer Mobisol UK-Mwanza

Carrying out customer work – out managing assigned portfolio including the following five work-out categories to be applied to customers in late repayment: 1. Call to clients clarifying contractual liabilities 2. Call to clients clarifying repossession options 3. Field visits, analysis of payment sources, 1st ultimatum 4. Field visits adjusted analysis, last ultimatum

5. Repossession

• Supporting the analysis of causes for portfolio deteriorations.

• Providing regular portfolio, compliance and routing report to the Supervising Loan Field Officer.

• Ensure remedial action is taken when required to keep performance in line with business objectives.

2015 Sales and Credit Control Manager at Crown paints Tanzania Ltd

• Checking customer’s credit ratings

• Setting up the terms and conditions of a loan

• Timely and effective collection of all debts and customers payments

• Negotiating Sales and re-payment plans

• Maintaining contact with clients to ensure invoices are clear for payment

• Resolving queries both internally and externally around outstanding invoices

• Posting and allocating daily receipts to accounting systems

• Providing accounts information to internal departments

• Make Market research survey and benchmark data collection

• Supervise Sales team while setting up the target January 2014– 2015 (1year contract renewable) - Consultancy Working with Inades formation under Program Officer Responsibilities;

● Assist in foundation leadership, Lead multi-year staffing plan development for foundation utilizing consistent methodology and language established within resource planning tool, Assist strategy teams in utilization of calibrating inputs and interpreting outputs, Guide, train and tutor,development of new resource planning tool and resourcing process, Interact with original developers to develop detailed technical understanding of conceptual structure and algorithm of tool, Establish and record policies, Update continuously training and user guide information, Manage, supervise and control multiple projects through project life cycle. 2010-2014 Tutorial Assistant in Project planning and Management, Business Development Studies at Teofilo Kisanji University

Responsibilities

● Teach Diploma and certificate students, conducts tutorials and seminars, Assist in conducting research under close supervision (Data collection, Analysis and presentation), Perform any other duties assigned by the Supervisor

● Training and Presentation

2013: Appointed as Planning Officer II at Teofilo Kisanji Responsibilities

● Assists in collection of useful information and data for formulating plans.

● Assists in analysis and evaluation of data as basis for formulation of plans.

● Follows-up financial markets and advises his immediate supervisor accordingly.

● Maintains records of projects basis for investment progress.

● performs any other related duties as may be assigned by the immediate supervisor 2013: As tutorial Assistant, I have organized various field activities to students such as visiting KKKT Orphanage Center in Mbeya City and NGO known as Child Support which is dealing with orphans and other children living with HIV.

2009: Field attachment, West Kilimanjaro forest project, Kilimanjaro 2008: Exercise in preparing socioeconomic profile at Kiwanja cha Ndege Ward in Dodoma Municipal Council.

Education

Institution

Institute of Rural Development Planning

Kantalamba Secondary School

Lomwe Secondary School

Duration

2006 - 2009

2003 - 2005

1999 - 2002

Awards

Degree in regional development planning

Advanced certificate of Secondary education

Ordinary certificate of Secondary education

Additional skills and knowledge

Computer knowledge in; Microsoft Excel and Microsoft Word, Microsoft Power Point & Microsoft Publisher, Computer programming, Introduction of Computer and Internet, SPSS, EPI info SAP and STATA. Also, I can drive manual and automatic car transmission. Customer care and services, Research in general.

LANGUAGE PROFICIENCY

● English: Excellent speaking, writing and oral skill

● Swahili: Fluent speaking, writing and oral skill Personal Interests

Reading Newspapers, Magazine, books, Journal, Case Studies, Researches and Reports, playing basketball and watching football, Watching TV and Movies, Traveling and making friends. Reference

Erick Gaudence

Human resource Manager

SBC-MBEYA PLANT

P.O. Box 2635

Mbeya

Mob. +255-*********

adsp5y@r.postjobfree.com

Mr. Emmanuel Mwakifuna

ASM- Rukwa

SBC Company Ltd

P.O. Box 2635

Mbeya

Mob. +255-*********

adsp5y@r.postjobfree.com

Mr. Domician Mkama

Head of Sales

Taifa gas Tanzania

P.O. Box 77578

DSM

Mob. +255-********

adsp5y@r.postjobfree.com

m

I hereby certifying that, the information given above is correct to the best of my knowledge.

Job Mwakibinga



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