AMPARO DEITER
**** ********** ***** *** #**** Lithonia, GA 30058 · 631-***-****
**************@***.***
I am seeking a position as a MEDICAL SUPPORT ASSISTANT with an organization that provides patient centered care in a nurturing environment. I have over 18 years of work experience caring for individuals of all ages. My experience is unique. I’ve functioned in a multitude of roles such as Unit Coordinator, Behavior Support Professional and Mental Health Assistant in long term care, hospitals, Institutions, and community based settings. I would be the perfect candidate for the position.
EXPERIENCE
DECEMBER 2017 – PRESENT
BEHAVIORAL MENTAL TECHNICIAN, eastside medical center – Snellville, GA
• Monitoring and recording vital signs, pain level & blood sugars
• Assisting patients with ADL’s
• Observing and monitoring patients
• Facilitating groups and providing education on various topics discussed
• Bathing and showering patients
• Assist with feeding and hydration of patients
• Assist with safe ambulation
• Assist with deescalating violent behaviors (CPI certified)
• Assist nurses with medications and treatments, as requested
• Excellent management skills
• Assist with problem solving
• Maintains general cleanliness of the unit
• Laundering of patient’s clothing
• Communication between shifts to lead technicians
AUGUST 2015 – APRIL 2017
BEHAVIORAL SUPPORT PROFESSIONAL, yilla personal home care inc. – Lithonia, GA
• Aimed to establish therapeutic relationship with patients
• Maintained therapeutic environment for overall safety of patients and staff
• Assisted patients with ADL’s
• Monitored and recorded vital signs, pain level, BS, weights VIA EMR and reported results to nurse as necessary
• Facilitated groups and provided education on various topics discussed
• Documented and reported patients’ responses to groups and all other treatment
• Transported patients to and from doctor’s appointments and other activities in community
• Reported directly to house manager
• Observed and monitored patients
• Performed safety rounds of the home at beginning of shift to ensure home is free of contraband
• Acted as a support to patients and families
• Provided care within the scope of practice allowed in the state of GA
APRIL 2003 – JULY 2015
LEAD UNIT COORDINATOR FLOAT – PSYCH, SOUTHSIDE HOSPITAL – BAY SHORE, NY
• Served as secretary of The Collaborative Care Council
• Reported directly to Nurse Managers
• Facilitated communication between team members to ensure delivery of therapeutic & patient centered care
• Monitored & reported issues, concerns to appropriate personnel
• Triaged patient requests to assist team in prioritizing the delivery of care
• Monitored & reported unit concerns; response time to patient/family request to Nurse Manager
• Deescalated issues by utilizing the least restrictive technique
• Facilitated scheduled and unscheduled groups based on patient need
• Monitored patient vital signs to include current pain level & blood sugars
• Maintained group schedule and team assignments for on coming shift
• Monitored, tracked, and reported employee compliance with competencies, annual health screenings
• Reported new physician orders to team
• Served as a support to patient and their families as needed
• Maintained electronic and paper records
• Protected patient privacy & confidentiality
• Data entry, filed, answered phones, relayed messages as needed
MAY 2009 – APRIL 2012
PSYCHIATRIC ATTENDANT, SOUTH OAKS HOSPTIAL – AMITYVILLE, NY
• Aimed to establish therapeutic relationship with patients
• Maintained therapeutic environment for overall safety of patients and staff
• Assisted patients with ADL’s
• Monitored and recorded vital signs, pain level, BS, weights VIA EMR and reported results to nurse as necessary
• Facilitated groups and provided education on various topics discussed
• Documented and reported patients’ responses to groups and all other treatment
• Collected specimens as ordered
• Reported directly to RN
• Observed and monitored patients according to frequency ordered by physician
• Observed, monitored and reported unusual behaviors, positive or negative mood changes, dangerous behavior
• Performed unit safety rounds at beginning of shift to ensure unit free of contraband
• Supported patients and families by listening to their concerns
• Provided effective feedback if warranted
• Provided care within the scope of practice allowed to assist nurses in patient care
• Initiated steps to modify patient's actions in the order of the least restrictive intervention to the most restrictive such as executing a code
FEBRUARY 1999 – MARCH 2004
UNIT COORDINATOR – DEMENTIA ALZHEIMERS, GURWIN JEWISH GERIATRIC CENTER – COMMACK, NY
• Facilitated communication between team members to ensure delivery of therapeutic & patient centered care
• Monitored & reported issues, concerns to RN, responded to call bells
• Served as Liaison for patients, their families and staff
• Flagged new physician orders to alert nurses
• Served as a support to patient and their families as needed
• Protected patient privacy & confidentiality
• Data entry, filed, answered phones, relayed messages as needed
EDUCATION
JUNE 1980
HIGH SCHOOL DIPLOMA, brentwood sonderling high school – brentwood, NY
SKILLS
Managerial Experience
Spanish Interpreter – Bilingual in Spanish
CPR/FA, CPI, Wound Care, Preceptor
REFERENCES
Available upon request
Medical Terminology
Word, Excel
Data Entry