Home Agent Customer Service
Resume:
Ronicilette Alexander
Camden, SC *****
**************@*****.***
Experienced cashier and cook offering dedication and service expertise developed over 4 years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well-organized nature. Seasoned DSD Receiver familiar with Warehouse shipping and receiving needs. Successful record working with carriers and other vendors to plan efficient strategies and control costs. Well-versed in shipment inspection, inventory management and document processing.Experienced Work at Home Agent trained in processing information online and responding to
customers. Adept at taking information from customers, upselling to increase sales and motivating others on the sales team. Specialize in selling a range of products from home decorating items and clothing to insurance.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Phone Surveyor
Dynata - Remote
June 2022 to Present
As a Survey Caller you will conduct phone surveys from home. Shiftsmart partners with well-known brands to conduct surveys on their behalf. Read from scripts and record answers from respondents using our software, that's it.
Transcriber
Rev.com - Remote
November 2021 to December 2021
skilled typists who convert audio files to text.
Pizza Delivery Driver/Cook
Pizza Hut - Camden, SC
August 2020 to November 2021
As a delivery driver my responsibilities are transporting items to customers at their desired locations. Managing cash and card payments upon delivery, as needed. Adhering to road and traffic regulations. Remaining up-to-date with the restaurant's promotions, and informing customers of these accordingly.Pizza Hut cooks are responsible for preparing the ingredients that will eventually become your favorite pizza. They're also in charge of making sure that everything is properly cooked and prepared before it reaches your table. As you might imagine, this job requires a lot of attention to detail.Feb 25, 2022
Custodian
GCA Services Group - Cleveland, OH
March 2018 to August 2020
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures
• Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness
• Stripped, sealed and finished classroom floors every 25 minutes
• Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
• Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions
• Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products
• Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases
• Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness
DSD Receiver
Walmart - Camden, SC
May 2018 to April 2019
• Directed materials routing by preparing accurate shipping orders and bills of lading
• Operated lift and hand trucks to transfer materials to and from target areas
• Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
• Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading
• Organized storage areas to maximize efficiency of materials movements and minimize labor required
• Prepared shipments for postage through careful packing, sealing and labeling of materials
• Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials
• Rectified problems such as damages and shortages by collaborating directly with vendor representatives
• Performed inspections of shipment contents, verifying accuracy against invoices and manifests
• Consulted price lists to calculate costs, such as shipping, storage and demurrage charges Zaxby's Cashier/Cook
Zaxby's - Camden, SC
June 2015 to May 2018
• Swept floors and maintained sweep logs
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
• Delegated daily tasks to team members to optimize team productivity
• Managed sampling program to introduce customers to new products
• Cleaned walls, fans and drains in bakery coolers, display cases and work areas
• Checked out customers and bagged items quickly
• Greeted all customers
• Fulfilled special order requests, including special occasion party platters
• Handled products and equipment in accordance with safety and sanitation guidelines
• Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
• Stocked meat cases
Education
High school diploma
Camden High School - Camden, SC
February 2018
Skills
• Detail-oriented, Team player, Customer service-focused, Organized, Excellent communication skills, Strong work ethic, Good at following instructions, Basic math skills, Guest and client satisfaction, Safe food handling, Shipping and receiving, Warehouse tools operation, Inventory organization, Organization, Communication, Time-Consciousness, Proactiveness, Tech Savvy, Motivation, Balance Intermediate level keyboarding skills, I can type like 35 to 40 words per minute. I also have basic level PC skills. I can start up and shut down computer, use mouse, start and close programs, switch between programs, save files, print documents and/or access information on-line. I have Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. Communicate effectively in writing and verbally. One year of customer service experience preferred Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately Basic knowledge of Microsoft Office Suite and the Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues Strong conflict resolution, problem solving and negotiation skills Empathetic, responsive and patient Ability to multi-task, stay focused and self-manage Team-oriented and customer-focused The ability to thrive in a fast- paced environment in which change, and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers. I also have experience in captioning and transcribing and I love it so much. (4 years)
• Cash Handling
• Cleaning Experience
• Custodial Experience
• Typing
• Proofreading
• Editing
• Transcription
• Google Docs
• Customer service
• Microsoft Powerpoint
• Word Processing
• English
• Computer Operation
Certifications and Licenses
driver's license
November 2017 to June 2027
Assessments
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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