Receivables Specialist Customer Service

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Olga Garcia

Phone: 214-***-**** Email: adsp32@r.postjobfree.com Website: www.linkedin.com/Olga-garcia-80936731 Address: 3129 Abbey Rd, Carrollton, TX 75007

PROFESSIONAL SUMMARY

Motivated by challenge; excels independently or within highly collaborative team environments. Applies outstanding strategic thinking, and problem solving skills to identify core improvement to customer satisfaction goals. Experience implementing innovative solutions to complex accounting challenges, safeguarding assets to successfully achieve strategic and operational planning goals. Hands on management style that motivates staff and productivity. Bilingual professional with fluency in English and Spanish. Works well under pressure and in a fast paced environment and enjoy cross training. Over a decade of experience in accounting with a history of leading collaborative accounting teams.

EXPERIENCE

ANC SPORTS ENTERPRISES – A Division of Learfield IMG College Argyle, Texas Accounts Receivables Specialist/ Collections / Project Billing for Services & Events. A Hybrid May 5, 2021- Present Position. Responsible for invoicing, processing credit cards, collection calls and follow ups.

• Invoice recurring monthly billings on 1st of each month.

• Invoice print ads, banners, graphics for teams during month.

• Verify payments / upload invoices in Ariba, Concur.

• Create projects in Great Plains, invoice deposit and final invoices. Verifying information from SalesForce and Flex to bill projects correctly.

• Update Flex with payments on events.

• Update any changes with the projects by additional charges or credit memos.

• Maintain CFO, Controller, Accounting Manager, Reps updated on collection efforts.

• Update Aging report.

• Maintain Customers information accurate.

• Reduced Collections by 53% within 2021-2022

ALEXANDRIA INDUSTRIES- ALUMINUM EXTRUSIONS

Accounting Manager

Carrollton, Texas

Feb 19, 2019 – May 1, 2021

Responsible for all areas relating to accounting functions: entering invoices, charging credit cards, Accounts Payables, bank reconciliation.

• Lead & Coach a team of 3.

• Back up to shipping dept / customer service/ inside sales.

• Process daily receivables- process credit card payments, Pull ACH payments from online banking & post to accounts.

• Collection calls.

• Process weekly payables: input invoices in Visual Books and process check run, Initiate ACH payments to Vendors thru online banking.

• Invoice customers for products purchased on daily basis.

• Process “beginning of the month” procedures: Bank Reconciliation in Visual Books & Esti Track.

• Keep Customers / Vendor files updated with any changes.

• Reconcile Credit cards and process payment.

• Cross train for Shipping/ Inside Sales/ Customer Service.

• Review contracts for cost savings: Waste, Recycling, Janitorial, Office Supplies, Utilities.

• Reviewed and requested reimbursement check $2,500.00 from UPS from Adjustments & Other Fees.

• Reviewed Frontier contract, re-cooperated $12,000.00 for duplicate account set up/ double payments for 2 years. Page 2

CLEANNET USA OF DALLAS Irving, Texas

Accounting Manager May 2017 – Feb 19,2019

Responsible for all areas relating to accounting functions: bank reconciliation, accounts receivables, accounts payable, payroll and inventory.

• Lead & Coach a team of 2

• Collection calls, process weekly payables and post payments (150+ Checks, 50+ ACH payments, process 100+ credit cards) to current accounts

• Invoice customers for products purchased.

• Process “beginning of the month” procedures, process invoices and mail, email and fax invoices/ statements.

• Customer service- Assisting customers with discrepancy questions.

• Since September, minimized collections from $663,465.07 to $7,954.00 in the 91-180+ date range.

• Prepare checks for Franchisee’s, upload checks into banks Positive pay.

• Enter decrease / increase adjustments into Great Plains

• Bank statement to reconcile Great Plains bank to actual bank statement

• Reconcile Amex and process payment

• Disbursement of recurring customer invoices at the beginning of the month.

• Training for month end financials- light journal entries, run profit / loss report, trial balance sheet, run financials from FRx reporting system: Cash Flow, Balance Sheet, Income Statement & Cash Income Statement and send to Corporate for review. Page 3

A&A OPTICAL COMPANY Carrollton, Texas

Held multiple positions, increasing responsibility throughout 10 year career Jan 2007 – May 2015 Accounting Manager

Maintained financial operational controls and procedures for domestic and international areas. Supervised a staff of 5 accounting professionals while collaborating with CEO, CFO and CIO on business accounting and annual budget. Lead many functional projects and initiatives with operational oversight for all daily, monthly, and annual operational accounting and controlled practices.

• Oversaw and guided Owner on accounting operations and practices

• Responsible for all accounting activities such as accounts payable, accounts receivables 300+ checks and 15+ACH payments, payroll, state and local taxes, contract compliance, month-end close, and annual reporting

• Lead and managed a team of 5 Professionals, including selection/hiring, objective setting, performance management, coaching/development and training.

• Assist with customer and Rep inquiries or discrepancies.

• Responsible for month-end close, as well as, maintenance of all accounting ledgers such as, monthly review of all account reconciliations and journal entries

• Reviewed collection reports with the general manager to determine the status of collections

• Developed and implemented in-house collections system that is still being utilized presently for 200-1,000 accounts that range from 91-180+ days past due. Utilized the internet, social media for skip tracing, established payment arrangements, check by phone. Since 2007, yearly collections range from beginning at $1million to below at exiting time. A&A OPTICAL COMPANY - Sales Support Manager May 2015- Feb 2017 Provided overall support to 42 National Sales Representative, responsible for coordinating cross-functional efforts of field sales team. Supply sales team with assets needed to accelerate business. Provided day-to-day direction and guidance to sales support team.

● Evaluated sales processes and perform collaboratively with Account Managers, Regional Managers, and National Sales Manager

● Ensured to secure resources as requested by Sales Team and Account Manager to assist sales process

● Performed with Regional Sales Manager to complete every company response

● Coordinated with team members to assure on time completion of orders

● Ensured to grow and assist revenue targets along with future growth targets

● Supported sales marketing as well as customer service departments

● Participated in the preparation of in house training

● Accountable for staff development and maintenance of favorable customer relations, both internally and externally

● Communicated with the National Sales Rep and sales team to problem solve, troubleshoot, facilitate, and coordinate sales and related activities

EDUCATION & SKILLS

Monthly collection

forecasting

Annual budgeting process

Profit and loss accounts

SOX audits and compliance

Cash flow accounting

Accubid

F.A.S.T. V4 Application

(Job/Quote database)

Financial reporting and

analysis

Audit management

Account reconciliations

Microsoft Office

Indexing in PVault

SAGE

PVault

TEGG Pro System-

(Reports)

Great Plains 10. &

16.0,

Peach- Tree,

BPCS,

CRM Database.

Microsoft Dynamics

Navision, Visual-

Books / Esti Track

CAREER DEVELOPMENT INSTITUTE Dallas, Texas

Bench Technician 1990-1991

ORGANIZATIONS

NTMA (NATIONAL TOOLING AND MACHINING ASSOCIATION) Chapter Executive THE VISION COUNCIL CREDIT COMMITTEE (VCCCC): Credit Committee for Optical/Lens Industries NATIONAL ASSOCIATIOIN OF CREDIT MANAGEMENT (NACM): Credit Committee for all industries RACE FOR THE CURE: Annual breast cancer walks

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REDCROSS BLOOD DRIVE: Bi-annually blood drive

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