Assistant Sales Customer Service
Resume:
Jacob N. Kolokolo **** Greenbrook Place (Apt #
**) Fort Worth, TX 76116
Home phone: 817-***-****
Email:Kolokolo.Jacob85@iclou
d..com
Summary of Qualifications
Over 14 years of experience in Management/Sales/Retail Leadership. Attended the School of Retail Management with HEB, The Retail Leadership Development Program with the Home Depot. Excellent written and oral communication skills. Well versed in all aspects involved in the art of sales as well as the role of leadership within a business. Skilled in Microsoft Word, Excel.
Education
Graduated from Benson Polytechnic High School with an accreditation for excellence in radio technology as well as being a two-year Letterman with the High School football team, Class of 2003.
Attended Texas Southern University working towards a bachelor’s degree in business marketing in the Jesse H. Jones School of Business, 2003-2006.
Graduated with a Bachelor of Arts in Business Leadership from Ashford University in the Forbes School of Business, January in the year Two Thousand and Fifteen.
Master of Business Administration from Ashford University in the Forbes School of Business and Technology April in the year Two Thousand and Seventeen.
Experience
Owner of Original Fresh Prints LLC
CEO FreshToDeathApparel / FreshTwoDeath.com
September 2021- Now
• Established core branding an business development strategies for the companies first clothing line FreshTwoDeath Clothing and Apparel.
• Successfully established the company’s first B2B accounts and continuously brought in new business during the first 6 months doing business.
• Developed new leads in the and sold business solutions to SKILLS.
Leadership
Customer Service
Problem Solving
Deescalation
Conflict resolution
Master Closer
Business Acumen
Great written & Verbal
Communication
Networking
Microsoft Office
Sales Force
Outreach
AWARDS
Earned Premier Store
Status Q3, Q4 2018 as
clothing manufacturers as well as several different Small Businesses throughout the USA and abroad.
American Freight (Formally Sears Outlet Fort Worth) Store Manager 1
March 2019 – October 2021
● Led company’s Commercial Sales/B2B initiative, helped develop and execute the company's strategy for acquiring new leads. Trained several Managers-Associates about solution selling to business clients. Developed a diverse high-performance team.
● Set and managed high standards which included decisive actions with underperformers while focusing on
positioning high performers for growth opportunities within the company. Monitored and reacted to profitable revenue opportunities for the store, aggressively supported vendor liquidation opportunities and online sales to improve store gross margin and cost recovery.
Sears Outlet, (Grapevine)
Store Manager 1
August 2017-March 2019
• Managed 4 million dollars of sales volume and
continuously increased bottom line profit. Hired, trained and managed a diverse team of sales and operation teams. Implemented new company initiatives, such as building the companies first internal local delivery team and new store openings sanitation standards during the Covid-19
pandemic. Met and exceeded KPI goals, managed
inventory and increased EBITDA. Increased comp sales within four consecutive quarters. Led sales team in credit share and created product catalog for financing. Awarded several certificates for providing exemplary customer experience and achieving sales plan.
• Led sales team in credit share and created product catalog for financing. Awarded several certificates for providing exemplary customer experience and achieving sales plan develop and execute the company's strategy for acquiring new leads. Trained several Managers-Associates about solution selling to business clients. Developed a diverse high-performance team.
Assistant Sales Manager at Sears Outlet Stores, LLC well as Q2, Q3Q4 2019
(Only given to the Top
25 Stores in the
company each quarter
for meeting or
exceeding all key
metrics: Comp Sales,
Master Protection
agreements, Leasing,
Credit). Had the longest
running Kermit strike
in company history
from March of 2020-
August 2020
LANGUAGES
English/Some Spanish
(Westheimer Rd)
December 2015 - August 2016
● Developed adverse high-performance team; set and managed high standards which included decisive actions with underperformers while focusing on positioning high performers for growth opportunities within the company. Monitored and reacted to profitable revenue opportunities for the store, aggressively supported vendor liquidation opportunities and online sales to improve store gross Sears Outlet Houston (Griggs Rd)
Merchandise Puller
December 2014-November 2015
• Responsible for unloading truck loads of appliances, mattresses, and furniture as well as pricing and
merchandising the products on the sales floor.
• Loading merchandise into customers vehicles after purchase.
• Maintained a clean safe warehouse and organized and efficient and storage locations throughout the store for various types of merchandise.
The Home Depot Houston Texas
Department Manager – Millwork sales specialist
February 2008 – March 2012
● Maintained a closed quote ratio 40% with a quota of 20%, met all sales goals and bonus every 6 months since March 2008.
● Increased unit sales in 12 out of 20 classes my first year as Department Manager. Lowered the departments shrink by 5%. Managed, developed and trained every associate in my department on all metrics of specialty sales.
● Responsible for ordering and maintaining job lot quantities for all merchandise in my department. Finished the 2010 fiscal year with the highest selling millwork department in our Houston district with a gross margin of over 1,108,000.00$. H.E.B Houston Texas
Bagger - Lot Director - Seafood representative - Assistant Seafood manager
2005-2008
● From 2005-2008, received 4 promotions. Was accepted into the School of Retail Management as well as received a Texas Food Handlers Certification. Responsible for training and coaching associates on seafood presentation.
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