Sales Associate Customer Service

Dൾඋඋ ൺ Dൺඇ ൾඅඌ

**** ******* **, **********, ** 757-***-**** ***************@*****.***

Accomplished Assistant Store Manager with more than 2 years working in the retail and customer service sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for the location. Offering exemplary writing and oral communication skills. Pursuing a new role strategizing for Retail and Customer service

Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Retail Sales Associate with more than 2 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.

Operations

Staff scheduling

Goals and performance

Mentoring and coaching

Product knowledge

Order management

Oral and written communication

Customer experiences

Products and services

Staff management

Inventory management

Business development and planning

Sales

Customer service

Order processing

Sales Associate, 04/2008 to 04/2013

Waffle House – Norfolk, VA

Trained and served as a peer coach for new sales associates. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Accepted and processed returns.

Sales Associate, 05/2014 to 07/2015

Bojangles' Famous Chicken 'n Biscuits – Norfolk, VA Trained and served as a peer coach for new sales associates. Greeted customers and ascertained customers' needs. Kept work areas clean and neat at all times.

Worked collaboratively in team environment.

Answered questions regarding the store and its merchandise. Verified that all customers received receipts for purchases. Stocked shelves and supplies and organized displays. Sales Associate, 05/2015 to 07/2016

Teppanyaki Grill & Buffet – Norfolk, VA

Trained and served as a peer coach for new sales associates. Reported incidents to management.

Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Kept work areas clean and neat at all times.

Greeted customers and ascertained customers' needs. Sales Associate, 04/2015 to 04/2017

Golden Corral Buffet and Grill – Chesapeake, VA

Kept work areas clean and neat at all times.

Greeted customers and ascertained customers' needs. Directed individuals to merchandise locations.

Helped customers with questions, problems and complaints in person and via telephone. Reported incidents to management.

Trained and served as a peer coach for new sales associates. Stocked shelves and supplies and organized displays. Provided repeat customers with exceptional care and attention. Assistant Store Manager, 02/2016 to Current

Citi Trends – Chesapeake, VA

Processed payments for credit and debit cards and returned the proper change for cash transactions. Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from citi trends

Coached the team on effective upselling and cross-selling methods. Managed the scheduling for store shifts so that there was proper staffing at all times. Immediately addressed problems with customers to promote quick and successful resolution. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Directed work of as many as 9 employees focused on sales floor Contributed to team success by exceeding team sales goals by 100%. Verified that all customers received receipts for their purchases. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Preserved a perfect attendance record for 12 months. Completed all cleaning, stocking and organizing tasks in assigned sales area. Contacted other store locations to determine merchandise availability. Recommended merchandise to customers based on their needs and preferences. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. Built relationships with customers to increase likelihood of repeat business. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Trained 4 new sales associates each quarter.

Cleaned and organized the store, including the checkout desk and displays. Responded to customer questions and requests in a prompt and efficient manner. Educated customers about the brand to incite excitement about the company's mission and values. Priced merchandise, stocked shelves and took inventory of supplies. Assigned work to team members based on company needs, personal strengths and job knowledge. Greeted customers in a timely fashion while quickly determining their needs. Responded to customer concerns with friendly and knowledgeable service. Stocked and replenished merchandise according to store merchandising layouts. Answered customer telephone calls promptly and in an appropriate manner. Welcomed customers into the store and helped them locate items. High School Diploma: 2009

Lake Taylor - Norfolk, VA

Eൽඎർൺඍ ඈඇ

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