Data Entry Appointment Coordinator

Constance Fischer

*-*** ********** *** ********, BC, V8X 2T4 250-***-**** ****************@*******.***

Professional Summary

Dedicated, committed, conscientious and bondable professional with knowledge along with experience of Office Administration and strength in multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with a drive-in professionalism and extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Trusted Key Holder experience.

Community Involvement

Sir James Douglas Out of School Board of Directors 2014-2018

401 Moss Street

Chair, Responsibility to create agendas for meetings, planned monthly meetings, communication for all other members as well as Staff

Member at Large, responsible to vote on topics risen, voice for positive and negative attributes that the Centre can co-ordinate

Secretary, responsible to type notes to meet standards for board of directors and submit to Chair for next meeting

Quadra Cedar Hill Community Association Current

Cloverdale Area Representative, communicate with Neighbours to accent future proposals of area concern or changes

CRDH Tenant Advisory Committee Current

Cloverhurst Tenant Advisor Member, communicate with Neighbours to accent future proposals of area concern or changes to the complex; exceed in care and community growth and involvement.

Skills

Multitasking and Prioritization

Verbal and Written Communication

Efficient and Detail-Oriented

Data Entry and Maintenance

Calm and Professional Under Pressure

Time Management

Proactive Self-Starter

Team-Oriented and Cooperative

Violence Prevention: Introduction to Violence prevention Certified (10-19-2018)

Violence Prevention: Respond to the Risk: Part 1 – Preform De-escalation Communication (20-10-2018)

Violence Prevention: Respond to the Risk: Part 2 – Preform De-escalation Strategies (20-10-2018)

Violence Prevention: Respond to the Risk: Part 3 – Determine When and How to get Help (20-10-2018)

WHMIS 1988 (Workplace Hazardous Materials Information System (21-10-2018)

Confidential Information Management (CIM) Code of Practice (21-10-2018)

Education

Frontenac Secondary School 1999-2003

Graduated High School (2003)

Saint Lawrence College 2005

Work History

Carson Automotive Group 1/5/22-current

Answered constant flow of customer calls with minimal wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Booking Appointment Coordinator

Harris Dodge Service Department 3/15/21-12/21/22

Answered constant flow of customer calls with minimal wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Answered customer telephone calls promptly to avoid on-hold wait times.

Booking Appointment Coordinator

Oroborous Trading & Logistics 8/1/2017-8/24/2018

Delivered clerical support by handling range of routine and special requirements.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Paid close attention to strict fixed budgets while ordering and distributing office supplies.

Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

Maintained open communication with customers to foster positive relations and provide updates on issues.

Trained new employees on administrative procedures, company policies and performance standards.

Mail Clerk – Better Choice Staffing 2017

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Benton & Overbury (Victoria) LTD. 8/10/2015-7/21/2017

Delivered clerical support by handling range of routine and special requirements.

Supported Estimators with proactive correspondence management, document coordination and customer relations.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

Dutch Bakery and Diner 2/1/2015-8/7/2015

Managed multiple tasks in high-volume environment.

Processed customer orders and accurately entered into order system.

Responded quickly to customer inquiries, answering questions and offering insight into products.

Serenity Spa Hair and Cafe 1/9/2009-8/15/2014

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Increased sales revenues by promoting complementary products and educating customers about store promotions.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

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