Customer Service Caregiving

HOLLAND BRADY

****************@*****.*** 817-***-**** 2947 Marco Dr. Grand Prairie, TX 75052

Summary

Offering proven leadership, problem-solving and team-building abilities developed over progressive career.

Consistently empower employees to improve performance and maximize customer satisfaction through advanced

training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to

improve day-to-day operations and bottom-line profits.

Skills

Staff development Team building

Salesforce Management Inventory management

Customer service Problem resolution

Supervision Housekeeping

Team management Caregiving

Experience

Manager Golden Chick - Grand Prairie, TX 11/2018 - Current

Promote employee safety awareness based on understanding of regulatory mandates and organizational

best practices.

Train employees on additional job positions to maintain coverage of roles at all times.

Assign tasks to associates to fit skill levels and maximize team performance.

Open and close store by processing daily paperwork, balancing register drawers, producing staffing

schedules and preparing deposits.

Meet with each associate to establish realistic monthly sales goals.

Supervise and train customer service team members to provide exceptional service, driving retention and

satisfaction.

Day Habilitation Assistant A Fair Chance - Arlington, TX 02/2020 - 04/2020

Assisted patients with bladder and bowel needs by helping to restroom.

Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

Assisted special needs patients with daily learning activities [shapes, colors, and speech], closely monitoring

conditions and safety.

Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.

Education and Training

Phoenix Academy Mansfield, TX 11/2018

High School Diploma

References

Upon Request

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