Customer Service Cashier Team
Resume:
VALERY ZEPHIR
*********@*****.*** 941-***-****
OBJECTIVE
Dedicated customer service professional with experience in retail settings selling all types of products and demonstrating profound ability consistently to exceed sales goals. Solid foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries.
SKILLS & ABILITIES
Team development
Refund processes
Product knowledge
Customer service
Upselling and cross-selling
Retail marketing
Call escalation
Complaint documentation
Brand representation
Researching
Lead generation
Product sales
Shipping
Receiving
Forklifts, electric pallets jack
Packaging/picker
EXPERIENCE
Sept 2021- Sept 2022
Formulated Solution- Largo,FL 3
Loading and unloading of route delivery trucks and tractor trailers
Palletizing products for route truck loading
Operate warehouse equipment such as Forklifts, Electric Pallet Jacks etc.
Take care of our products through proper handling and storage
Maintain accurate inventories for all the orders you build
Scanning and sorting outgoing stock
Pulling and packing
Receiving, stocking, and stacking
Sept 2021- March 2022 Customer Service Rep Access2care- Clearwater,FL
•Maintain a professional, caring, and courteous demeanor with all clients.
•Answered telephone calls to schedule mom-emergency medical transportation.
•Track specific passengers and trip progress per request.
•Adhered to all companies' policies and procedures
•Perform other duties that were assigned
•
Aug 2018-Sept 2021
Customer Service Specialist, 24-7 Intouch- Tampa, FL
·Trained and developed new team members on customer service initiatives and operational procedures.
·Provided expert service by communicating information to customers and following up on promises.
·Responded to questions and followed up on customer interactions.
·Answered calls or emails from customers and assisted with special requests or resolving complaints.
·Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Feb2007-Aug 2018
Jan 2006- Jan 2007
Salesclerk, Finishline- St. Petersburg, FL
·Generated sales
·Sold various shoe
Cashier Team Lead, McDonald’s- St. Petersburg, FL
·Cultivated pleasant and cooperative work environment for cashiers.
·Kept drawer currency sorted, wrapped, and organized.
·Opened and operated cash register to relieve long lines at peak shopping times.
·Maintained adequate cash and change on hand for cashiers.
EDUCATION
2018- present
Business Administration, St. Petersburg,FL, St. Petersburg College
2005-2009
High school Diploma, St. Petersburg, FL, Lakewood High School
REFERNCES
Christopher Connors
Lucy Monroe
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