A military veteran who is a dual certified HR professional with a Master’s Degree in Human Resource Development. Career experience includes full cycle recruitment, employee development and training, workplace safety, process improvement, organizational development, and compensation management. Knowledgeable on emerging HR trends and federal laws regarding EEO, ADEA, ADA, COBRA, FLSA, and FMLA. Skilled instructor with over 12 years of collegiate teaching experience.

EDUCATION

Master of Arts in Education, University of Texas – San Antonio

Master of Science in Human Resources Development, Troy University

Bachelor of Arts in Communications, Campbell University

Dual HR certification - Professional in Human Resources (PHR); SHRM - Certified Professional (SHRM-CP)

COMMUNITY ACTIVITIES

Director of South Texas HR Symposium for SAHRMA. Responsible for $75K budget, 12 committees, 50 volunteers, and the execution of the largest HR event in South Texas. Event was SOLD OUT!

Volunteer with Centurion Military Alliance in assisting military members with resume and interview skills

PROFESSIONAL EXPERIENCE

Dynamic Advancement – San Antonio, TX October 2020 - June 2021

Director, Client Success

Wrote job descriptions for 4 new positions, posted jobs, recruited, and hired for new roles.

Provided metrics to certification partners, educational councils, and employment commissions.

Created a workforce development program to assist students in finding new employment.

Used business analytics to determine job skills needed for employment opportunities.

Developed a training plan to assist new employees with onboarding and job implementation

Developed programs to assist in employee retention and production goals.

Worked with local agencies to implement an internship program for Dynamic Advancement students.

Conducted Welcome Orientations and End of Course briefings to assist students with employment.

Provided follow-up support for program certification, resume review, and employment interviews.

Carenet HealthCare – San Antonio, TX May 2020 - October 2020

Team Training Leader in Human Resources

Provided orientation and onboarding of new personnel on company culture and values.

Collaborated with management on goals and strategies relating to the employees and recruitment.

Created and organized training programs for new employees on the use of payroll system and benefit enrollment.

Instructed employees in a physical and virtual environment on various client program content.

Incorporated adult learning principles when training content to ensure job understanding.

Clearly communicated job expectations and addressed employee questions.

Evaluated employee readiness to perform Contact Center campaigns and provided recommendation for hiring.

Assisted employees with technical troubleshooting on computer systems and software programs.

Promoted a positive work environment and ensured adherence to all company policies.

Extensively used Zoom, Skype and Microsoft Office programs in daily operations.

University of Phoenix and Park University – San Antonio, TX August 2008 - December 2020

Associate Professor, Human Resource Management

Enforced organizational and academic compliance of federal and state laws and regulations.

Worked closely with senior management regarding academic protocols and procedures for student success.

Instructed students in undergraduate studies and graduate HR degreed programs.

Taught content on wide ranging HR topics in which included - Staffing, Employee Development, Compensation, Workplace Safety, Employee Relations, Workforce Diversity, Organizational Behavior, Strategic Planning, Employment laws on EEO, ADEA, ADA, COBRA, FLSA, FMLA, and emerging HR trends.

Incorporated adult learning principles and assessed learning styles of students to provide appropriate complementary training and instructional approaches.

Developed E-learning activities for students to complement curriculum concepts.

Created engaging classroom learning scenarios based on real world business practices.

Instructed students in key course concepts and expectation outcomes to support student success.

Evaluated adult learners’ performance and provided constructive feedback for student improvement.

Reviewed instructional material to ensure it is up-to-date and accurately reflects course outcomes.

United States Air Force August 2001 - June 2008

Senior Human Resource Generalist

Served as project manager on essential skills initiative identifying core competencies for merging

two career fields and developed measurable goals to meet organizational priorities.

Supervised staff, employees, and volunteers and created an engaging workplace environment.

Responsible for $1.5M in budget and resources and effective applied skills to achieve maximum results.

Improved employee performance by 25% by identifying key skills, updating job descriptions, conducting skills assessments, and providing employee resources for gaining new skills.

Applied process improvement techniques to reduce technology learning curve by 3 months.

Directed and managed high visibility projects and collaborated with senior leaders to ensure success.

Established evaluative measurements, wrote curriculum objectives, and created lessons plans.

Developed task evaluation list, completed internal audits and prepared for annual inspection.

Coached employees, addressed performance issues and provided monthly, quarterly and yearly feedback.

Senior investigator on workplace issues resulting from harassment, personnel conflicts, and theft .

Analyzed workflow processes, eliminated duplicated efforts, and improved response time to customers.

Skilled in written, verbal, and visual communications to effectively collaborate with stakeholders.

United States Air Force February 1994 - August 2001

Human Resource Generalist and Employee Relations

7 years of progressive HR experience in training, supervision, and employee development

Served 3 years as organizational workplace safety and security manager.

Resolved employee relations issues by actively listening, thorough investigation, and clarifying policies.

Implemented corrective actions through personal coaching, mentoring, and behavior modeling.

Conducted annual appraisals for employees; Used employee input as part of performance evaluations.

Explained benefit process and provided information on various benefit programs.

Provided recommendations for employee promotion as well as termination actions.

Coordinated opportunities for employees to engage in community outreach events.

Worked with senior managers to coordinate and implement employee recognition program.

Created training curriculum and taught over 1200 students in communication concepts.

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