Legal Secretary Assistant Manager

Katie Kole

559-***-**** *******@*****.*** Fresno, CA 93704

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

SKILLS

Sales Monitoring

Product and Service Knowledge

Scheduling and Coordinating

Employee Development

Work Planning and Prioritization

Hiring and Training

Employee Coaching and Motivation

Verbal and Written Communication

Performance Evaluations

Teamwork and Collaboration

Customer Relations

Training and Development

Goal Setting

Managing Operations and Efficiency

EXPERIENCE

Assistant Manager /Coach, Walmart Inc., November 2006-Current Fresno, CA

Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments.

Organized schedules, workflows and shift coverage to meet expected business demands. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Worked closely with customers to understand needs and resolve diverse issues. Managed and motivated 30-50 employees nightly.

Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.

EDUCATION AND TRAINING

Legal Secretary Certificate

Legal Secretary, Barclay Business, Fresno CA January 1990 High School Diploma

Mclane High School, Fresno CA June 1989

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