Ayesha Aftab

**** * **** ***, **** B Las Vegas, NV 89119

C: 702-***-**** E: adsoyc@r.postjobfree.com

Summary

I have 17 years of work experience in CUSTOMER SERVICE, RETAIL, CASHIER, SALES ASSOCIATE, MANAGEMENT, SUPERVISOR, ACCOUNTING, TIMESHARE, AND ASSET PROTECTION. I am very good with using computers, walkies talkies, i know Microsoft excel, Microsoft world, i have 35 WPM typing skill.

Skills

35 WPM typing, Cashier, Customer Service, Management, Supervisor, Sales Associate, Banking, Accounting, Security, Asset Protection Associate.

Experience

Cash Logistic Processor 11092020

Cash Vault Supervisor 08162021-Current

Brinks Las Vegas, NV

Develop and improvise vault operations and procedures.

Maintain customer vault balances in an accurate manner.

Maintain and manage customer files related to vault balances.

Analyze, evaluate and communicate all money-related discrepancies to branch manager.

Direct and supervise securities vault staff and their work flow.

Evaluate department needs and schedule employees accordingly.

Supervise and perform cash verification, cash preparation and cash reconciliation.

Perform liability check-in and checkout processes.

Perform balancing of vault operations and alarms.

Ensure proper training to the vault staff.

SECURITY OFFICER 12/07/2018 to Current

Brosnan Risk Consultant - Las Vegas, NV

Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.

Obtains help by sounding alarms.

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.

Controls traffic by directing drivers.

Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Maintains environment by monitoring and setting building and equipment controls.

Maintains organization's stability and reputation by complying with legal requirements.

Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.

Contributes to team effort by accomplishing related results as needed.

ASSISTANT MANAGER 09/14/2018 to Current

Rebel Oil - Las Vegas, NV

Daily functions fuel ordering, managing the store and counter, and maintaining the cleanliness of the facility.

Enforcement of procedures, staff communication and customer service and relations.

Goals with the manager to determine and prioritize goals and specific tasks of the business.

Ordering supplies, monitoring food safety and health issues, maintaining proper temperature of both hot and cold food and/or drinks, and keeping track of inventory of all products.

Placing orders for new food and drink shipments when needed also assist with price management and closely monitor monthly margins.

Daily cash balances, depositing money and checks, and maintaining the books, including employee hours. Transmit invoices for payment and keep track of all expenses on a daily basis.

ASSET PROTECTION ASSOCIATE 10/2013 to to 09/09/2018

Walmart Supercenter - Las Vegas, NV

Produced well-written reports detailing shoplifting and attempted theft.

Maintained safety and security of premises, visitors and employees.

Reached out to local law enforcement and detained shoplifters.

Checked and secured building entrances.

Acted as first responder for medical emergencies, included incoming calls and code red situations.

Immediately reported fires, accidents and other safety hazards.

Called and coordinated with police, fire and EMT services.

Monitored loading dock and recorded all activity in a daily officer report.

Conducted fire watch patrol and asset protection surveillance for occupied and unoccupied condominium units during construction phase.

Communicated with supervisors regarding any issues that occurred while on duty.

Monitored access control systems, including CCTV systems.

Detained individuals when necessary to prevent security breaches.

Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.

Reviewed CCTV footage to obtain evidence of theft.

Completed patrols of store aisles to provide a visible deterrent and check for criminal activity.

TELLER 13/2011 to 07/2013

Washington Mutual Bank - Las Vegas, NV

Managed opening and closing times for the main branch.

Delivered prompt, accurate and excellent customer service.

Increased quarterly sales by 80%.

Processed treasury, tax and loan payments.

Reported daily averages and shortages to the operations department.

Examined checks for identification and endorsement.

Received regional branch recognition award for outstanding customer service.

Adhered to Washington Mutual security and audit procedures.

Maintained confidentiality of bank records and client information.

Processed cash withdrawals.

Supplied tellers with coin and currency as needed.

Entered member transaction data into the online banking software.

Trained employees on cash drawer operation.

Assembled in-store marketing displays.

Processed sales referrals and promoted bank services and products, resulting in 80% branch sales increase.

Prepared daily branch Washington Mutual invoices.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Directed specific questions to appropriate branch personnel.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

TOUR RECEPTION SUPERVISOR 02/2010 to 10/2011

Grandview Marketing - Las Vegas, NV

Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.

Planned itineraries for guests.

Addressed and welcomed 50 patrons to the business per day.

Signed for packages that came to the organization and distributed them to the appropriate personnel.

Solved minor customer issues and ensured that any major problems were immediately escalated to the property Manager.

Provided bookkeeping of important files.

Handled the complaints and concerns of customers.

Assisted the greeters with various tasks whenever special projects came up.

Performed administrative support tasks such as assigning the tour and completing the purchase of time share.

Confirmed transactional data.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Referred guests to local restaurants and recommended attractions in the area.

Greeted and assisted visitors when they arrived at the office.

Directed the daily activities of the 40-member of tour guideteam.

Managed a team of four front desk agents and helped them to resolve issues that arose during their shifts.

Processed credit card transactions during the checkout process.

Coordinated activities for the ground crew ensuring that tasks were completed on time.

Ensured that all employees were in their proper uniforms and utilizing safety equipment including vests and earplugs.

Assign the guide for the scheduled tours for customers for time share property.

TELLER SUPERVISOR 02/2007 to 05/2010

US Bank Branch - Las Vegas, NV

Achieved proper compliance and accurate executive level reporting.

Directed specific questions to appropriate branch personnel.

Built productive relationships with stakeholders to continually develop new business.

Trained employees on cash drawer operation.

Prepared pitch books, briefs and status reports.

Collected company information and developed PowerPoint presentations for use in decision-making.

Researched beneficial investment opportunities and made recommendations to senior management.

Examined checks for identification and endorsement.

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.

Sourced qualified investors for hedge fund, private equity and real estate investment managers.

Increased quarterly sales by 80%.

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Processed cash withdrawals.

Managed equity and fixed income portfolios risk and performance using simulation.

Managed opening and closing times for the main branch.

Maintained extensive Rolodex of corporate sales leads.

Performed extensive analytical calculations, including a complete audit of each mutual fund.

Maintained a 20% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.

Reviewed company data on a weekly schedule to update comparable files.

Reported daily averages and shortages to the operations department.

Developed a base of 40 clients through networking and seminar marketing.

Forecasted trends by organizing data and creating Excel-based financial models.

Oversaw work of 90% investment banking personnel.

Adhered to US BANK security and audit procedures.

Facilitated mergers and acquisitions by generating necessary capital.

Received regional branch recognition award for outstanding customer service.

Processed treasury, tax and loan payments.

Entered member transaction data into the online banking software.

Created release and project plans and established stakeholder expectations.

Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.

Supervised preparation of documents, financial models, and presentations.

Assembled in-store marketing displays.

Prepared daily branch US BANK invoices.

Developed solid estate and tax code knowledge base through continued research and training.

Maintained confidentiality of bank records and client information.

Loaded consumer loan applications into the US Bank loan processing program.

Delivered informational sales presentations to potential investors to build symbiotic client relationships.

Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance.

Opened new customer accounts, including checking, savings and lines of credit.

Supplied tellers with coin and currency as needed.

Established new customer accounts including checking, savings, lines of credit and loans.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Worked with potential investors to support IPOs and ensure success.

Delivered prompt, accurate and excellent customer service.

Processed sales referrals and promoted bank services and products, resulting in 90% branch sales increase.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

SALES ASSOCIATE 12/2005 to 03/2007

Macy's - Las Vegas, NV

Retrieved alternate items and sizes for customer.

Solicited referrals from satisfied clients.

Completed purchases with cash, credit and debit payment methods.

Provided expert product and service information.

Developed and executed sales promotions.

Trained all new sales employees on effective techniques.

Recommended merchandise based on customer needs.

Administered all point of sale opening and closing procedures.

Replenished floor stock and processed shipments to ensure product availability for customers.

Placed special orders and called other stores to find desired items.

Worked flexible schedule to accommodate changing customer levels.

Served as a customer service team lead by enforcing adherence to company policies, answering coworkers' questions and training new personnel.

Answered incoming telephone calls with professional and knowledgeable responses.

Maintained up-to-date knowledge of customer buying habits.

Increased purchase totals by recommending additional items.

Explained information about the quality, value and style of products to Influence customer buying decisions.

Created attractive displays.

Worked with the customer service team on cash register operations and handled complex transactions such as suspensions and voiding.

Oversaw operations of the Special Service desk including customer information, accounting and gift wraping.

Organized and displayed items in visually appealing manner.

Listened to customer needs and preferences to provide accurate advice.

Set aside merchandise for on-hold reservations.

Guided customers in choosing items that reflected personal style and shape.

Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers.

Computed sales prices, totaled purchases, and processed payments.

Met incoming customers and provided immediate assistance.

Described merchandise and explained product operation to customers.

Operated a cash register to process cash, check and credit card transactions.

Offered product and service consultations and employed up selling techniques to increase sales by 50% over quarterly.

Reviewed purchases for fraudulent activities.

Facilitated monthly and quarterly physical inventory counts.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

SHIFT MANAGER 10/2001 to 06/2005

McDonald's - Las Vegas, NV

Helped employees operate productively and stay on task to meet business and customer needs.

Upheld company standards and compliance requirements for operations and cleanliness of all areas.

Mentored and supported new employees to maximize team performance.

Documented receipts, employee hours and inventory movements.

Oversaw schedules, accepted time off requests and found coverage when shifts were short.

Informed customers about all product lines and services offered by the company.

Organized the store by returning all merchandise to its proper place.

Offered direction and gave constructive feedback to motivate team members.

Took special orders in person and over the phone to generate $1000 of additional revenue.

Increased territory sales by surpassing monthly goal of $3000.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.

Managed cash stock and inventory balances accurately.

Held each team member accountable for achieving brand and performance goals.

Resolved product issues and shared benefits of new technology.

Cross-trained and provided back-up for other customer service representatives when needed.

Confirmed that appropriate changes were made to resolve customers' problems.

Prevented store losses using awareness, attention to detail and integrity.

Tracked down sources of special products and services to meet customers' special needs.

Attended local, regional and national trade shows for product development training as defined by territory needs.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Educated customers on product and service offerings.

Computed accurate sales prices for purchase transactions.

Processed an average of 50 transactions each day in a timely manner.

Recruited, hired, developed and retained retail talent for the company.

Exchanged returned merchandise for customers quickly and efficiently.

Managed quality communication, customer support and product representation for each client.

Trained new employees on company customer service policies and service level standards.

Exceeded personal sales goals for 2 quarters in a row.

Attended one team meetings each month to voice concerns and offer constructive feedback to others.

Offered exceptional customer service to differentiate and promote the company brand.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Stocked and rotated inventory regularly.

Fielded an average of 20 customer service calls per day.

Successfully interacted with customers and retail buyers to expedite orders.

Accurately logged all daily shipping and receiving orders.

Compiled weekly monetary reports and records for store managers.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Maintained visually appealing and effective displays for the entire store.

Built and maintained effective relationships with peers and upper management.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Processed all sales transactions accurately and in a timely fashion.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Answered customers' questions and addressed problems and complaints in person and via phone.

Education and Training

Bonanza High School - Las Vegas, NV, US High School Diploma

Math, Us History, English, 2003

Silver Scholarship Award From University Of Nevada Reno Recipient

3.777 GPA

Honor Roll Student Of Month for 3rd Semester 2002

Major in World History, English Language

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