Customer Service Care/cart associate
Resume:
VANESSA TATUM
Security Attendant/Corrections
Baltimore, MD 21230
********@*****.***
Experienced professional with strong leadership and relationship-building skills. excellent at juggling multiple tasks and working under pressure.
Authorized to work in the US for any employer
Lyft Driver
Lyft - Baltimore, MD
October 2017 to Present
Providing transportation to customers in a safe and timely manner to their destinations. Always friendly, courteous service. US Census Enumerator
US CENSUS BUREAU - Baltimore, MD
July 2020 to October 2020
Completed over 90% of cases assigned.
Parking Enforcement Officer
Parking and Transportation - Baltimore, MD
February 2019 to October 2019
Enforcing adherence to policy for legal parking.
Mobility Driver
MDOT - Baltimore, MD
September 2018 to January 2019
Providing safe Transportation to disabled and senior individuals to from their requested destinations. EVS Housekeeping
Horseshoe Baltimore Casino - Baltimore, MD
October 2017 to March 2018
Cleaning slot machines, bathrooms, restaurants within casino,vacuuming game room floors, and pulling trash from trash bins in your designated areas.
V
WORK EXPERIENCE
Security Attendant/Correction Officer
Clifton T. Perkins Center - Jessup, MD
October 2001 to February 2007
Maintain order safety in a maximum security facility for the residing inmates staff on a daily basis.Transporting inmates to and from scheduled appointments as assigned.Observe/documentation of inmates behavior and implementation of intervention/restraints procedures. Escort inmates to court ordered groups (anger management classes) on and off grounds.
Principal duties
Developmental Disabilities
February 2000 to March 2001
were to assume lead worker responsibilities for Direct Care Assistants/Security Attendant nursing staff. Log call ins and provide adequate staffing for on coming shifts, complete evaluations/assessment of clients and staff, Attend and participate in the rehabilitation/Care plans and services needed to address the needs and develop appropriate plans/ supplemental procedures. Direct Care Aide 11
Direct Care Charge - Owings Mills, MD
June 1978 to February 2000
Provide support services to assigned individuals in my care for 8 hours to the Mentally Retarded/Developmentally Disabled, Mentally Insane, and the Court Committed & Dual Diagnosed Population. Duties included activities of teaching Daily Living Skills. Implementation of Psychological/Psychiatric programs as well as transporting individuals to medical appointments, family and facility outings. High school in Bus.
Edmondson-Westside High School - Baltimore, MD
September 1973 to June 1977
• COLLECTION (10+ years)
• DATA COLLECTION (10+ years)
• TRAINING (2 years)
• Lyft driver (1 year)
• Housekeeping
• Cleaning
• Home Care
• Caregiving
• Developmental Disabilities Experience
• Delivery Driver Experience
• Customer Service
• Driving
EDUCATION
SKILLS
CNA
July 2015 to August 2017
CNA an First Aid
Driver Defense Course
August 2019 to Present
National Safety council
driver's license
SKILLS
Behavior Modification training, Trained in Restraint Writing care plans, Impleting of plans Procedures usage, Data Collection, Customer Care
Management, and monitoring individuals and goals
CERTIFICATIONS AND LICENSES
ADDITIONAL INFORMATION
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