Customer Service Dispatch Manager

**** *. **** *. *********, Utah *****, 435-***-****

Jon D. Hawkes

EXECUTIVE PROFILE

Ambitious and motivated professional with over 40 years of experience in leading construction, manufacturing, operations, logistics, and supply chain management. Strong strategic planner, problem solver, and effective team leader committed to engaging new avenues to empower teams to competently execute the accomplishment of established goals. Open and clear communicator at all levels of business with demonstrated vision, leadership, to include supply chain and logistical distribution. My interpersonal and negotiation skills are exceptional. I am analytical, articulate, and diligent.

Skill Highlights

Marketing and Sales

Strategic Planning

Supply Chain Management

Multi-unit Operation Management

Contract Negotiations

Constraint Management Leadership

Customer Service & Logistics

Process Improvement

Budget Development

Core Accomplishments

Increased bottom line (NP) at QEZ past 6 years, average 21% np to sales annual.

Designed and implemented an international scheduling system to link over 100 factories with shared schedule detail information, all linked within one system.

Publication - Master Plan, Manufacturing / Overall Facility Design. Pro Sales November 2004

Developed and implemented innovative vendor managed inventory programs, resulting in significant cost savings (22%).

Lead member of the steering committee that established operation guidelines and implemented Total Quality Management (TQM) teams throughout Thiokol (ATK).

Received a nationally recognized award, the Silver Snoopy, presented by a NASA Astronaut, for providing outstanding leadership

Professional Experience

2016 – current CEO QUILT-EZ

Effectively managed all aspects and all disciplines of the company.

Manage international supply chain.

Manage international sales.

Developed intensive, ambitious business strategies, short-term goals, and long-term objectives.

Spearheaded overhaul of various underperforming products to reduce stagnation and increase growth and productivity.

Fostered change in company culture to be more open, transparent, empowered, and accountable.

Increased net profit every year (6) of tenure.

2013 – 2016

Finished Goods Purchasing Manager

ICON Health & Fitness Logan, Utah

Oversee and manage planners (world-wide) to effectively execute purchasing plans for effective world-wide Supply Chain Management of $5.2 billion.

Evaluate and implement TOC and LEAN improvements at supplier factories throughout Asia.

Lead Project management of new products.

Determine root cause of supplier and delivery issues.

Provide performance evaluations, develop personnel, and set goals that align with and exceed company goals.

2011 – 2013

Master Scheduling Manager

Inovar Inc. Logan, Utah

Direct/Manage all aspects of forecast planning, finite scheduling, and internal supply chain.

Managed forecast planning for all Purchasing functions.

Developed and implemented a new Work Order Run-Ready program, resulting in significant improvements. Details of saving can be discussed in person.

Member of the Executive Lean Steering committee, leading and directing the implementation of Lean Manufacturing and Six Sigma.

Developed a new set of metrics to measure production and machine efficiencies throughout production, resulting is significant savings opportunities.

2002 – 2010

Director of Operations

Burton Lumber, Salt Lake City, UT

Designed the corporate office, three production operations units, lumber distribution including a rail spur, and lead the co-allocation of Burton Lumbers corporate headquarters. My design was nationally awarded by Pro sales Magazine for best distribution facility design in 2005.

Managed the daily affairs of six retail lumber yards and hardware centers and seven manufacturing/production facilities, including sales, human resources, purchasing, inventory audits, warehouse distribution, transportation, and maintenance.

Directed all activities, including the acquisition, of two businesses and all integration of operations.

Developed a new division within Burton Lumber, Install Services. Defined all aspects of the new division including hiring of managements, sales, contract negotiation, and job descriptions for in-house and contract labor. The division focused on installation of all retailed products for commercial and residential customers.

1979 – 2000

Production Control Planning and Dispatch Manager

Thiokol, Promontory, UT

Managed multiple suppliers, including all contract negotiations

Responsible for production planning, scheduling, and expediting responsibilities for all contracts at DLV Manufacturing. Supervise the day-to-day tasks for 18 production planners and expediters including supply chain coordination.

Oversaw production contract requirements for all manufacturing and production areas.

Education

Utah State University – studied Industrial Engineering

Certified Theory of Constraints JONAH from the Abraham Y. Goldratt Institute

APICS Certified and Lean Green Belt

References

References are available on request.

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