Assistant Manager Customer Service

Sharelle Vaughn-Patterson

**** ****** **** ***** #***, West Palm Beach, FL 33417

Phone: 561-***-****; ************@*******.***

OBJECTIVE

My goal is to become associated with a company where I can utilize my skills and gain further knowledge and experience while enhancing the organization’s productivity and brand.

RELEVANT PROFESSIONAL EXPERIENCE

Customer Service Professional

Answer customers' questions about merchandise and advise customers on merchandise selection

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or

charge card for purchases

Take inventory and examine merchandise to identify items to be reordered or replenished

Maintain computer files for follow-up action

Greet customers and ascertain customer needs

Recommend products based on customer needs

Describe merchandise and explain use, operation, and care of merchandise to customers

Recommend, select, and help locate or obtain merchandise based on customer needs and desires

Maintain current knowledge of the product and how to apply it while servicing the customer

Supervise staff in the absence of the store manager and assistant manager

Assist in the training of sales staff on company policies and procedures

Resolve sales problems and answer questions

Interact with prospective customers to sell and explain products

Assist customers in accordance with established guidelines

Perform in a manner that will prevent errors and omissions

Provide advisory support and assistance to the store manager as needed

Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, and trends in the marketplace

Provide administrative assistance and support

Competencies

Business Acumen

Communication Proficiency

Customer/Client Focus

Organizational Skills

Presentation Skills

Problem Solving/Analysis

Results Driven

Technical Capacity

Administrative Professional

Input and maintain employee information into data files

Order supplies and materials through supply system

Prepare purchase orders and requisitions

Pay invoices via online system

Maintain account information for various departments

Maintain pay and personnel records

Answer calls and route appropriately

Adhere to organizational transactional policies and processes

Schedule appointments and meetings. Maintain executive calendar

Coordinate conference rooms

Process expense reports

Maintain strict confidentiality of documents

Develop document control processes

Maintain and update filing, mailing, and database systems, either manually or using a computer

Compute wages and deductions, and enter data into computers

EMPLOYMENT HISTORY

Lens crafters

Palm beach gardens, FL, Optometry Technician

Jones New York

West Palm Beach, FL, Customer Experience Associate

Forever 21

Palm Beach Gardens, FL, Customer Experience Associate

Baby Gap

Palm Beach Gardens, FL, Customer Experience Associate

United States Coast Guard

New Orleans, LA, Seaman

EDUCATION

Florida Career College

West Palm Beach, FL, Cosmetology and Patient Care Technician Candidate

References Available Upon Request

Contact this candidate