Customer Service Manager

KRIS URBAN

St. Petersburg FL

**********@*****.*** / 727-***-****

SUMMARY

Highly experienced at managing business operations in various industries. Expertise in employee oversight, customer relationship management and financial systems. Ambitious at expanding personal accomplishments and business goals. SKILLS

Staff Recruitment and Hiring

Team Building Leadership

Prioritizing and Planning

Compliance Assessment

Critical Thinking

Financial Resource Management

EXPERIENCE

Auto Adjuster / USAA - Tampa, FL 02/2022 - Current Communicate with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution. Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.

Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs. Maintain quality standards by reviewing claims while working off project list. Teller Manager / PNC Bank - Largo, FL 02/2017 - 02/2022 Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance. Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.

Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.

Led banking tasks, business administration and financial decision-making to ensure first-class client services. Owner/Operator / Norway Mountain Ski Resort - Norway, MI 01/2014 - 01/2017 Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Devised business and marketing plans and prepared monthly financial reports. Set pricing structures according to market analytics and emerging trends. Employed and managed vendors by negotiating deliverables, cost and expected quality. EDUCATION AND TRAINING

Bachelor of Science: Business Administration 05/1995 UW Parkside College - Kenosha County, WI

KU

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