Customer Service Assistant Manager
Resume:
Phillip Simpson
Hard working always punctual
Centralia, IL 62801
***********@*****.***
I am very punctual and and on time and hard working Authorized to work in the US for any employer
Work Experience
Warehouse Worker
GROUPO ANTOLIN - Nashville, IL
January 2021 to Present
Build car parts and help with unloading trucks and organizing materials Autozoner
AutoZone - La Porte, TX
May 2014 to December 2020
took cash help diagnosed car problems and did certain car repairs Assistant Manager
circle k - Seabrook, TX
June 2018 to December 2019
• take cash and clean and maintain a beautiful store and do inventory
• Promoted to Assistant Manager after 2 months
• Managed a group of clerks, associates, team members and staff members
• Oversaw day to day store operations
• Opened and closed store
• Made bank deposits and money orders on behalf of Store manager manager
• Provided excellent customer service to all customer, client and patrons in a timely manner
• Coordinated, arranged and led sales calls and meetings
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing inventory, special orders, merchandise and advertisements for customers
• Trained new employees on store processes and procedures
• Coordinated schedules and assigned clerk, associate, team member, staff member and employee shifts
• Enforced company policies and procedures
Assistant Manager
McDonald's - Pasadena, TX
May 2009 to June 2018
• Promoted to Assistant Manager after 1year
• Managed a group of staff members and team members
• Oversaw day to day restaurant operations
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of General manager
• Provided excellent customer service to all patrons in a timely manner
• Coordinated, arranged and led sales calls
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing merchandise, inventory, advertisements and special orders for customers
• Enforced company policies and procedures
Education
Bachelor's in automotive engineering
Texas - College Station, TX
June 2003 to June 2007
Skills
• Crew Member
• Food Service
• Customer Service
• Computer Skills (10+ years)
• AutoCAD
• CAD
• Manufacturing
• Warehouse experience
• Mechanical Engineering
Certifications and Licenses
TABC
February 2018 to February 2020
Assessments
Retail Cash Handling — Proficient
December 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail Customer Service — Completed
December 2019
Comprehending and responding to retail customer needs. Full results: Completed
Cashier skills — Proficient
December 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Proficient
Bookkeeping — Completed
September 2022
Calculating and determining the accuracy of financial data Full results: Completed
Retail customer service — Completed
September 2022
Responding to customer situations in a retail setting Full results: Completed
Business math — Familiar
September 2022
Using basic math to solve problems in a business context Full results: Familiar
Workplace safety — Proficient
September 2022
Using safe practices at work
Full results: Proficient
Sales skills — Completed
September 2022
Influencing and negotiating with customers
Full results: Completed
Working with MS Word documents — Completed
September 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Spreadsheets with Microsoft Excel — Completed
September 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Basic computer skills — Familiar
September 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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