Tracy Guest
* ******** ***** ****, **********, AB **************@*******.*** Cell 403-***-****
Demonstrated Skills:
Customer Service
Having over 5 years of Customer Service experience, whereby; using a positive approach to effectively handle difficult customers and resolve issues
Friendly and outgoing personality; eager and willing to learn new things – not afraid to take on new challenges
Stupendous communication and organizational skills
Flexible, bondable and works well independently or as a team member
Office Administration
Faxed, photocopied and scanned documents both internally and externally
Managed a multi-line phone system
Developed and maintained working relationships with companies, agencies and Government departments
Computer/Technical
Office Skills and Training Program 2010
Knowledgeable in various computer programs: Microsoft Word, Excel, Access and Outlook
Proficient with Data Entry
Typing Skills (40-61 wpm)
Bookkeeping Level 1
Sage 50 Premium Accounting 2013
Education:
Medical Office Assistant Diploma
2015 – 2016
Red Deer, AB
Academy of Learning Career College
Office Skills and Training Program
2010
Lethbridge, AB
Teamworks Career Centre
Upgrading
2005
Lethbridge Community College
Lethbridge, AB
Certificates:
Medical Office Assistant Diploma
Medical Assisting Professional
Thought Patterns For A Successful Career
2016
2016
2015
SFA,C,AED
2015
FOIP
2015
Overall Progress Award
2015
Work History:
Camp Attendant
Big Sky Camp Catering
General Cleaner
Best Little Cleaning Company in the South
Moveouts, residential, post construction
Receptionist
Bigelow Fowler Clinic West
Take down patients names as they arrive for the evening walk in clinic
Call each patient to the reception desk to verify that we have the correct demographics in their file
Make reminder phone calls for the following day appointments.
Waitress/Bartender
October 2021-March 2022
Fort St. John, BC
May 2018 December 2020
Lethbridge, AB
2016-2017
Lethbridge,AB
The Canadian Brewhouse
2013-2014
Spruce Grove,AB.,
Delivered exceptional service by greeting and providing service to customers in a timely, friendly manner
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Waitress
2012 – 2013
Ricky’s All Day Grill
Spruce Grove, AB
Provided prompt and accurate seating and service to all guests
Regularly checked on guests to ensure satisfaction with menu items and customer service
Administrative Clerk/Permit Specialist
2007 –2008
Red Deer, AB
Roadata Services Inc.
Worked in a fast paced environment issuing permits to allow rigs and heavy hauls to travel throughout counties and municipal districts
Received and transferred phone calls to the correct department through the use of a multi-line phone system
Responsible for general office duties: filing, faxing, greeting customers
Provided accurate information on what type of permit the consumers required
Volunteer Experience:
Data Entry Agent
2010
Select Recruiting
Lethbridge, AB
References Available Upon Request