Medical Billing Customer Service

Regina Harris

**** ********* ****** ************, ** 46235 317-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with 1+ year of management experience, capable of providing timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Work as part of a team and maintain a professional and positive environment.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Outlook.

Communication Platform: Zoom.

Typing Speed: 43 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Taylor Group – Indianapolis, IN 2020 – Present

Manager

Answer inbound phone calls, manage 3 employees, create staff schedules, and accept and process payments.

Make outbound phone calls, schedule appointments, and explain benefits.

Coordinate benefits for Union, Credit Union, and Association Members Internationally, including Police, Firefighters, and Teachers.

Build employee relationships, maintain inventory levels, and promote products and services.

Conduct interviews, hire candidates, train new hires, and implement policies and procedures.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Update client files, utilize Zoom, Impact, and EAPP softwares, and submit daily reports.

Stay at Home Parent – Indianapolis, IN 2000 – 2020

Homemaker

Showed strong leadership skills and managed household budget.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Required to make quick, crucial, and often unprecedented decisions.

Excellent listening and delegation skills.

Successfully foresaw and planned for possible contingencies.

Provided encouragement, support, and access to activities that enabled the development of skills.

Volunteer experience includes 1+ year at Miracles and Blessing Ministries in Indianapolis, IN

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