Call Center Sales Executive
Resume:
Brad
Zabriskie
*** * ************* *** ******, UT 84020
*************@*****.***
linkedin.com/in/brad-zabriskie/
I am an astute, results oriented leader with proven success in Sales, Business Development, Client Relationship Management, and as a Senior Level Executive. Seasoned negotiator with excellent verbal and written communication skills adept in presenting products and services at the consumer, corporate, and "C-Suite" level. I have extensive experience producing sales and managing client relationships in the areas of Organizational Development and Training; SaaS; IT Infrastructure; Investment and Wealth Management, Professional and Managed Services; and Program and Project Management Services. Expert ability regarding business case development and providing “right fit” solutions, to ensure customer success and produce thriving client/vendor relationships. Skilled in communicating value proposition and demonstrating ROI from both a qualitative and quantitative perspective. Additionally, I have over 10 years of success in Call Center Sales, Sales Management, Partner Relationship Management.
Experience
Sales
BlueEQ – Sr. Account Exec. / Director of Business Development - Strategic Accounts
Hired to drive business development and sales of BlueEQ training products and services. BlueEQ provides industry leading tools
and methodologies for Emotional Intelligence, Psychological Safety, and Negotiation skills development. Primary activities
included prospecting and lead follow-up, opportunity analysis and development, presentations, proposal and SOW
development, negotiation of Licensing Agreements and Master Services Agreements, ongoing relationship management, and
account growth. Instrumental in developing improved sales processes, materials, and tools. Developed more effective
forecasting and pipeline metrics, providing improved accuracy in revenue projections.
Key accomplishments:
Generated new business and negotiated multi-year global licensing and service agreements with Procter & Gamble, DHL, Nike,
Occidental Oil, Exxon/Mobil, W.R. Berkley Corporation, USPS, Saint Gobain, Abbot Labs, Federal Reserve System, and SpaceX.
Executed similar agreements with over 100 other small, medium, and large sized organizations. Led BlueEQ in sales revenue
and gross margin for 13 consecutive quarters with average revenue exceeding 350K per quarter.
TrueNorth Academy - Sales Executive - GTI/Optionetics Practice
B2C sales of investment tools, software licenses, and personal coaching for the stock, stock options, and currency trading
practices. Employed a highly consultative sales process, with a 2-call close technique, for investor education programs and
software licenses priced from $3,500 to $15,000.
Key Accomplishments:
Consistently produced sales revenue of over $150K per month. Achieved a 60% close rate with a cancellation rate of less than
10%. Top 5% in sales production amongst all sales reps for 4 consecutive years. (call center environment)
Qwest Communications – Business Solutions Architect – Healthcare and Pharmaceutical Markets
Hired as a Business Solutions Architect for Qwest Interactive to overlay with the traditional Qwest Sales Account Teams. The traditional teams historically provided bandwidth and infrastructure solutions while the interactive group focused on the applications and business solutions running on the client’s Data/Voice/Video networks. My role provided consultative sales engagement with the client to assess requirements, develop comprehensive offerings and solutions, scope and define projects, provide ROI analysis, and to propose and close the engagements.
Key Accomplishments:
Developed and secured 6 new multiyear contracts in my first year with revenue of over $4MM annually. Contracted services included Network Operation Center (NOC) management, Network Design, Business Process Engineering, Project and Process Management, Application Development, CRM/ERP Implementation and Management, and Data Center Services.
Unisys – Sr. Business Development Manager – Texas Region, Managed and Professional Services Group.
B2B sales of SaaS, Data Center and Cloud Computing Services, Network Design and Integration Services, Help Desk and Asset Management, Network Management Services, Program and Project Management Services. Responsible for all sales activities and client relationship management from prospecting to project completion. Managed the proposal and SOW development process, leveraging a team of stakeholders and subject matter experts from essential Unisys business units, as well as resources from our Strategic Business Partners.
Key Accomplishments:
Generated new business and multi-year contracts with State of Texas, MD Anderson Cancer Center, USAA, Motorola, AMD, AT&T, Texas Instruments, Toyota, and Applied Materials. $6MM annual sales at 130% of quota
Augmentx Inc – Sr. Sales Executive – North America
Hired to develop domestic sales for portable, ruggedized, data storage devices. Created a 2-tier sales and distribution model
leveraging direct client sales and establishing a certified reseller network.
Key accomplishments:
Developed new business with US Department of Defense, Chevron, British Petroleum and FEMA. Established distribution
through Ingram Micro and TechData to serve our certified reseller network. Grew sales from $400K to $3MM annually at 14%
net profit.
Sales Management
TrueNorth Academy – Program Director - Globaltec Training Institute/Optionetics
Selected to oversee sales, revenue growth, team development for 20 sales executives. Developed peer-based mentoring
program for new reps improving retention by 18%. Implemented a Setter Closer sales model improving contact rates by
15% and close rates by 12%. Increased group revenue to $12MM annually which reflects a 20% sales gain. (call center
environment)
Unisys - Regional Director of Business Development – Strategic Accounts Group, Global Enterprise Services
Hand selected to lead the sales team for the North American Strategic Accounts Group, and oversee team development, new
business development and to drive revenue with our strategic clients. Managed a team of 7 Sr. Account Executives producing
$30MM annually. Consistently exceeded quota by 15% or more. Responsibilities included full P&L responsibility, MSA and SLA
negotiation and management, Customer Experience Management, and on ongoing development and management of the
client relationships.
Tandy/Radio Shack Computer Centers – District Manager
Managed teams and store operations for 6 Radio Shack Computer Center locations in Denver, CO metro area. Responsible for
the District’s P&L performance, hiring and training, store merchandising, customer satisfaction, and community relations. Led
team to top 10% in performance for the Western Division and made Presidents Club for 4 consecutive years.
Executive Level Management
Forte Consulting Group - Founder and Managing Partner
Founded and managed a consulting business providing services in the areas of Business Analysis, Sales and Marketing
Development, Business Planning, and Process Management.
Responsible for client acquisition, opportunity assessment and development, SOW development, producing deliverables and
ongoing client relationship management. Managed P&L and resource allocation.
Impact Media - President and CEO
Hired to restructure Impact Media and prepare the interactive media and software development firm for a new round of
Venture Capital investment or possibly an IPO. Evaluated operations and made critical changes in the areas of technology,
markets, sales, marketing, finance, and corporate culture. With my executive team we negotiated and restructured $2.6MM in
debt and streamlined operations. In conjunction with the board, I developed a Private Placement Memorandum in which we
raised $1.1MM over a 90-day period. I personally visited all our existing clients and was able to sign 16 new contracts. Secured
20 additional contracts with new clients such as IBM, eBay, DDB Needham, Ogilvy Interactive, Fidelity, Merrill Lynch, Cisco, and
US Marine Corp to name a few. At the end of the first year of my tenure, audited financials reflected revenues of $4.2MM at
15% net profit, $200,000 in debt and cash reserves of $480,000.
Augmentx Inc. - V.P. Sales and Marketing
In conjunction with the CEO and COO, we repositioned the company as a comprehensive enterprise storage solution provider.
Through expanding the product line to include 3rd party software solutions (i.e. ARCServe, NOVABCK, and Avail Netspace HSM)
and a variety of multi-platform interface options, increased market penetration was achieved. Revenues for FY 1993 increased
by 46%. Developed and managed new channels for international sales. Negotiated agreements with 6 key European
Distributors and 21 new VARs. Annual revenue generated by the European distribution channels exceeded $5MM annually.
Developed marketing plans and refined channel strategies for increasing penetration of domestic and international markets.
This included new strategies for advertising, product management, market penetration, press exposure, collateral, and
trade show presence to drive incremental sales in Vertical, Distribution, OEM, VAR, and End-User markets.
Skills
Proficient with Salesforce, Outreach, and MS Office • High level of business acumen • Skilled Communicator • Excellent time management skills • Structuring and negotiating agreements/contracts • Presenting and Public Speaking • Expert in CRM and Customer Experience • Team Player with the ability to thrive in multiple roles • Ability to meet or exceed goals and objectives
Employment History
Company Position(s) Dates
BlueEQ Director of Sales, Sr. Account Executive Jan. 2013 to March 2020
Lehi, UT
Forte Consulting Group Founder and Managing Partner July 2009 to December 2012
Farmington, UT
TrueNorth Academy Program Director, Sales Executive November 2003 to June 2009
American Fork, UT
Impact Media President and CEO, June 2001 to October 2003
American Fork, UT
Qwest Communications Business Solution Architect June 2000 to May 2001
Salt Lake City, UT
Unisys Corporation Sr. and Regional Business Dev. Manager April 1995 to May 2000
Austin, TX
Augmentx VP of Sales and Marketing, Sr. Account Exec. December 1990 to March 1995
Thornton, Colorado
Tandy / Radio Shack District Manager, Store Manager, Sales Exec. August 1986 to November 1990
Education
MAY 1990 (CANDIDATE)
Bachelor of Business Administration/University of Utah
Accomplishments and Interests.
Certified Trainer in Emotional Intelligence and Psychological Safety • Advisor- State of Texas Governor’s Council on Technology • Sandler Sales Institute-Sales Management / Mentoring Program• CRM and Customer Experience, SPIN Selling, Training Professionals Group (LinkedIn) • Forbes Leadership Group (LinkedIn) • Leadership Development Group (LinkedIn)
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