Data Entry Administrative Assistant

*****.******@*****.***

**** **** ******* **.

Magna, UT 84044

Cell 801-***-****

HOLLIE HATCH

PROFESSIONAL

EXPERIENCE

NEWBORN SCREENING HEALTH PROGRAM SPECIALIS, UTAH PUBLIC HEALTH LABORATORY

(UPHL)

April 02, 2015- Present

Provide clients and the public with information concerning rights, options, benefits, services, goals and expectations of the Newborn Screening Program. Receive, research and respond to incoming questions or complaints; triages incoming questions/requests and directs to appropriate source; provide information, explain policy and procedures.

Certified Records Officer - Records Management and GRAMA requests

Customer Relations – effective and friendly initial client engagement

Logistical coordinator – provide a high standard of service for customers and colleagues

Travel Coordinator – arrange travel and travel reimbursement for UPHL employees.

Able to read, interpret and apply laws, rules, regulations, policies and/or procedures; including CLIA, Utah Statutes and Rules. ADMINISTRATIVE ASSISTANT~BILLING ADMINISTRATOR~CLAIMS MANAGER, STAKE CENTER LOCATION

August 02, 2002 – March 29,2015

Customer service support:

Coordinate logistics for internal meetings and client conferences/events including location securement, audio/visual requirements, catering, room set-up, print/electronic material PROFESSIONAL

PROFILE

Accomplished Administrative and Customer Expert with over 15 years of administrative and client support experience. Skilled communicator with a wide range of customers and staff, consistently demonstrating integrity while establishing positive customer relations.

Certified Records Officer and coordinator for UPHL GRAMA responses. Privacy Officer ensuring HIPAA Privacy compliance and adherence to PHI and PII compliance.

Health Program Specialist for Newborn Screening Program. Assist with relaying results, triage, data entry and client management. Dedicated professional who understands the importance of Public Health and the importance of timeliness and accuracy.

Page 2 Hollie Hatch

preparation/ distribution and attendee participation follow-up

Act as liaison providing support services to clients, contractors, customers and utility companies to ensure compliance to highly regulated laws

Billing support, Generate client invoices within procurement guidelines and initiate follow-up calls on aging and past due accounts

Operational support:

Research, gather and prepare formal presentations to clients related to damage claims to ensure resolution within net contract terms

Organize travel arrangements for managers and locator staff comprising of airfare, transportation and lodging, Manage logistics and registration for industry relevant trade shows

Dispatch emergency tickets to locator staff members in 32 states in order to protect quality of life, utility service and property

Perform quality control audits

Oversee company’s limited purchasing activities

EDUCATION SALT LAKE COMMUNITY COLLEGE, SALT LAKE CITY, GENERAL EDUCATION DIPLOMA

(Prepared to immediately further education upon hire to advance career path)

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