Customer Service Medical Assistant

Ronalynn S. Domingo

**** ******** ***** ***. *** Vegas, NV 89178 ***************@*****.*** 805-***-**** Summary:

New Responsibility is an opportunity for growth. Proficient manager demonstrating office harmony, crisis management, morale, troubleshooting, customer service, records management, human resources point person, strong communication, self-motivated, team player/leader, organized and efficient. Desire a full time position where I can grow while contributing to team synergy, customer satisfaction, company profitability and support high-volume operations with strong multi-tasking abilities and high energy. Proficient in: Windows, Windows NT/2000, Windows XP Servers, and Workstations, Microsoft Office Suite Experience

Medical Operations Manager - Sahara Health Group, Las Vegas NV: 04/25/2022 - Present Responsible for achieving financial performance and revenue growth strategy for the office by overseeing the performance and day-to-day administrative functions of the practice, clinical operations, and quality of patient experience. Provided leadership and guidance and fostered employee engagement to achieve individual and team success.

● Oversee performance and day-to-day administrative functions of business operations, clinical operations and quality of patient experience leading by example, adhering to standard operating procedures and meeting deadlines.

● Manage P&L and drive year over year revenue and profit growth. Implement, and ensure adherence to cash management and accounting protocols.

● Identify staff and develop talent by providing effective leadership, coaching and mentoring includes identifying opportunities for improvement.

● Manager budget including optimizing opportunities resources, overseeing expenses to achieve monthly budget, and overseeing medical, people, costs and office supply inventory.

● Oversee HR related functions including maintaining efficient staffing levels, interview, hiring, training, conducting performance evaluations, and developing improvement plans.

● Ensure patient experience and clinical quality objectives are obtained includes resolving patient issues by developing timely, effective, logical, and creative solutions.

● Collaborate with marketing to develop and implement effective marketing programs to grow the business.

● Develop, implement, and ensure team members continually focus on the Perfect Patient Experience goals for the team, so patients are Healthier, Happier and refer others.

● Effectively implement best operational practices and ensure compliance with state and local regulations Clinic Administrator - TrimBody MD, Las Vegas NV: 07/01/2018 - 04/09/2022 Oversees and manages the spa and medical business on day to day activities of operations for 3 locations, 2 in Las Vegas and 1 in California. Ensures offices are in compliance with all governmental, state, and local agencies. Making sure we are current with state certificates and licenses.

● Directly supported the owner in managing operation workflow.

● Support Lead Medical Assistant in any administrative duties

● Create, manage, and/or implement reports as required for tracking sales & closing percentages

● Entering EFT Contract Subscriptions and running daily reports for scheduled payments

● Front & Back Office supply orders and inventory management

● Assist Physician with cosmetic treatments, supply orders and inventory management

● Payroll: accurate submission of rates, time sheets/hours worked, and commissions for payroll and that payroll submitted in a timely manner

● Ensure adequate coverage to implement steady patient flow

● Interview, new hires, terminations, and disciplinary actions to all applicable staff

● Manage customer complaints and refund requests in a timely fashion

● Coached reception staff daily on general customer satisfaction and up-sale on promotions of the month. Ronalynn S. Domingo

9967 Bleeding Heart Ave. Las Vegas, NV 89178 ***************@*****.*** 805-***-**** Office Manager – Lift Body Plastic Surgery, Las Vegas, NV: 01/2015 – 09/2016 Responsible for providing day-to-day operational supervision and leadership to a team of administrative support team members.

● Work collaboratively with lead doctor to interview, hire, coach, manage performance

● Provide on-boarding, training direction and support to team members

● Coordinate operational needs/requirements of office to include but not limited to maintain machines and equipment; to procure office and medical supplies, equipment, phone service, and IT support

● Submit procedures for payments, audit surgery schedule to ensure that procedure match with calendar, invoice and patient surgery agreement

● Coordinate physician schedules and availability to create monthly schedules for employees and ensure adequate staffing

● Serve as liaison between physicians and drug/facility reps

● Manage and resolve patient complaints.

● Develop, evaluate, recommend and implement methods to improve processing of workflow and utilization of team members and equipment.

Contract Processor II-Showcase CFI Resorts, Las Vegas, NV: 09/2013 – 01/2015 Accountable for auditing, compiling, verifying, preparing received proposals and source documents. Contact preparers of source documents to resolve questions/missing data.

● Recorded and transferred completed work and respond to inquire regarding entered data into database and input information on spreadsheet of work completed.

● Responded to inquiries regarding entered data and handles customer service calls regarding documents.

● Created daily owner email address reports. Process five (5) types of addendums approved by management and received from owners, resorts, Account Services, In house Sales, Asset Recovery, Telesales, Customer Service, Document Management

Sr. Customer Service/Broker Support-Kelly Services, Newbury Park, CA: 08/2005 – 05/2012 Multiple agency position driving customer service initiatives and directly supervising 25 plus team members in the Contract Processing. Responsible for the overall direction, coordination, and evaluation of this department.

● Supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

● Responded to provider, members, and broker questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims, incoming and outgoing calls

● Created and maintained reports for business groups and performed special projects as assigned.

● Responsible for group enrollment, billing activities and maintaining assigned accounts. Additional Skills: Problem Solving, Leadership, Strategic Thinking, Verbal and Written Communication Skills, Scheduling and Time Management,

Education: Medical Career Services, Certificate, Pharmacy Technician Lic#131601 Pursuing – Nursing Degree

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