Customer Service Specialist
Resume:
SHYNIA
CARPENTER
B A N K I N G P R O F E S S I O N A L
San Diego, CA, 92129
***********@*****.***
S K I L L S
Verbal and Written
Communication
Adaptive team player
Problem-solving abilities
Customer service-focused
Client account management
Financial planning
Technologically savvy
Debt and credit management
Financial analysis
Data evaluation
E D U C ATION
A.S. BUSINESS
ADMINISTRATION
B ROO K DA L E COMMU N I T Y
CO L L E G E, M I D D L E TOWN
TOWN S H I P, N J
2 0 2 0
B.S. BUSINESS
ADMINISTRATION
B E R K E L E Y CO L L E G E,
N EW YO R K, N Y
A B O U T M E
Knowledgeable banking professional brings strong banking background and expertise in customer service. Surpasses targets for sales and program applications by expertly steering conversations. Manages time well and multitasks calmly in fast-paced situations.
WORK E X P E R I E N C E
BRANC H SALES & SERVICE RRT (MLO) F E B 2 0 2 2 - P R E S E N T P N C B A N K, M I R A M E S A C A
• Ensure that all applications and paperwork are completed properly and checked for accuracy.
• Monitor transactions and loan servicing agreements to ensure that they are in compliance.
• Evaluate the financial needs and desires of each client so that appropriate product packages can be formulated.
• Conducting inbound and outbound calls for clients and potential prospects.
• Building and maintaining strong relationships with clients through excellent written and verbal communication.
TELLER II, CUSTO MER SERVICE REPRESENTAT IVE S E P 2 0 2 0 - F E B 2 0 2 2
T D B A N K, N E P T U N E, N J
• Ensured confidentiality of client information and bank records.
• Assisted in researching and resolving customer issues regarding personal savings, checking, and credit line accounts.
• Recognized and reported suspicious and fraudulent behavior concerning client accounts
• Established new checking and saving accounts as well as lines of credit for the customers.
• Processed cash transactions, balanced cash drawers, managed branch cash vault, paid loans and issued cashier's checks.
T E A M L E A D M A Y 2 0 1 7 - J U L 2 0 2 0
W E G M A N S F O O D M A R K E TS, O C E A N T W P, N J
• Assist customers in finding specific products, answer questions and provide product advice.
• Responsible for operating the cash register, collecting payments, and providing change.
• Coordinated with front-end staff to assist customers.
• Served as a trainer for new members in cash register operation, stock procedures, and customer service.
• Prevent merchandise breakage by properly wrapping and bagging purchases.
• Acquire knowledge of other departments' roles and provide coverage.
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