Desktop Support It
Resume:
Louis Byron Crutchfield
Cell-248-***-****
*********@*******.***
West Bloomfield, Mi 48323
Professional Summary
●Thank you for reviewing my attached resume detailing over 25 years of my professional career in information technology.
●My experience spans project management, department management, helpdesk management, entrepreneurship and consulting.
●I have been successful in many industries including consulting, manufacturing, healthcare, municipality, non-profit and telecommunications organizations.
●My formal project management training is in Compuware’s paragon methodology.
●My business sense and technical knowledge enables me to improve the project management needs of an organization.
●I have extensive experience in hands-on technical project leadership and project management; experienced project management presentation speaker; subject matter expert in project management best practices, developing project management infrastructure in organizations, project cost and schedule management, cost modeling and financial analysis, and software engineering life-cycle processes.
●My successes and experience enable me to manage and lead the technology direction to meet the desires and initiatives of your organization.
Areas of Expertise
●New Data Center – Hardware and Environmental setup
●VOIP Phone System
●Teleform System – Document scanning system
●Web – Site Management
●Professional Summary
●Information Technology, Manager
●Project Management
●Help Desk Manager
●Business Analyst
●Consulting Experience
●Network Engineer
●System Integration
Work Experience
IT SUPPORT / CONSULTING May 2020 to Present
Multiple Clients
●I provide customized hardware and software configuration and support to businesses and private individuals.
● Designed and managed the LAN/WAN network
●I managed the Desktop Support Group to offer support to 200 users in a mixed environment
WORD OF FAITH INTERNATIONAL CHRISTIAN CENTER June 2003 to June 2020
Manager, Information Technology
●Lead Information Technology Department in the execution of the organization’s needs while responding to COO and Director of Information.
●I managed the network infrastructure upgrade project for the Church.
●The project included the implementation of a new data center and wiring plant improvements.
●The new enterprise network incorporated Microsoft Windows 2000 servers, an exchange server, a Linux server and a sonic-wall firewall appliance.
Founder and President, Executive Editing and April 2002 to June 2003
Information Services
●Lead the project for a new human resource tracking system.
●The project includes all the traditional phases of project management: assessment, development, training, rollout and documentation.
●The application is built on WIN 2000 Servers with MS SQL and Dot Net interface.
●I implemented a project for a scanner-based attendance, reporting and badge creation system. It uses the same hardware and software.
●I implemented streaming of a television broadcast over the internet. network management and support is provided on an as needed basis.
COMPUWARE CORPORATION May 2000 to April 2002
IT Support / Manager / Information Technology Supervisor
●Word of Faith International Christian Center:
●I managed the network infrastructure upgrade project for the Church.
●The project included the implementation of a new data center and wiring plant improvements. The new enterprise network incorporated Microsoft Windows 2000 servers, an exchange server, a Linux server and a sonic-wall firewall appliance.
●I successfully managed the overall infrastructure upgrade while managing resources to continue to deliver daily service levels.
●Responsible for all phases of project management including writing S.O.W., defining scope, gathering requirements, building/testing, project implementation, and launch of applications. Responsibilities also included budgeting, mentoring and coaching team members and conducting status meetings.
●Management skills include building and maintaining good customer relationships. Ability to manage client projects while maintaining service for on-going business and programs.
Edsel Ford and Eleanor Ford House: May 1999 to May 2000
●Managed website Development Project for the Ford House.
●The project was driven while maintaining constant client-interface and meeting the constant changes and needs of the client.
●Managed and implemented Computer Refresh Program.
●I managed infrastructure wiring, Server, UPS and workstation upgrades. Managed and drove the new Point of Sale System selection.
●Identified and put into place cost savings and greater efficiency with the Ford House.
●Upgrading the existing accounting system and integrating it with bookstore and Web site sales for financial reporting achieved this.
Detroit Medical Center: May 1998 to May 1999
INFORMATION TECHNOLOGY SUPERVISOR
●Managed and implemented a UNIX and NT Server integration project.
●This integration project supplied the infrastructure for a larger project that provided client-server services for a new patient billing system.
● Managed and implemented a MS Windows 95 to NT Workstation migration project.
●This project required the analysis and testing of legacy applications to be either upgraded or replaced for the new infrastructure.
●Managed and implemented network-faxing solution using Faxination
Nextel Corporation April 1997 to May 1998
Technical Support Manager
●I managed the Desktop Support Group to offer support to 200 users in a mixed environment.
●Managed and implemented the full life cycle of a Web-based cell telephone activation project.
●The project required
●analysis of existing systems to understand and improve upon with technology.
●The success of the project resulted in significant cost and time savings that the model was adapted nationwide.
●Lead a technical team in the conversion of cc: Mail to MS Exchange and MS Outlook.
●Managed and implemented the National RF Equipment inventory application.
Visiting Nurse Association of Southeast Michigan April 1994 to April 1997
INFORMATION TECHNOLOGY SUPERVISOR
●Managed the company’s relocation project.
●The project included a new Data Center and all other computer and information delivery components. Lead technology team in the selection of new PBX.
●I taught corporate executives, office administrators, and technical staff in the use of equipment and applications.
●I performed as Senior Network Engineer in support of a mixed environment with 150 users.
●I managed Help Desk and Network Administrators.
City of Dearborn January 1986 to April 1994
INFORMATION TECHNOLOGY SUPERVISOR
●Coordinated, developed and implemented the Personal Computer Division of Data Processing.
●I led the selection and implementation of hardware, software and network environments.
●Designed and managed the LAN/WAN network.
●I implemented training and support standards.
●Developed and implemented the hardware and software standards for the needs of the City’s departments. I managed a Help Desk in support of the entire city’s needs. Coordinated and evaluated selection process for hardware service agreements.
●I taught corporate executives, office administrators, and technical staff how to use equipment and applications software.
EDUCATION
●Computer Systems Engineering,, Western Michigan University, Kalamazoo, Michigan
●Electrical and Computer Engineering, Wayne State University, Detroit, Michigan
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