Service Representative Data Entry

DONNA BYRD

**** ******* ***** **. **** **** Las Vegas, NV 89128

**********@*****.*** ·

618-***-****

EXPERIENCE

JULY 2016 TO PRESENT

ADMINISTRATIVE ASSISTANT

Gallagher Bassett

Working in front office providing support to resolution managers, supervisors and claimants. Directing incoming phone calls to appropriate person. File daily state and compliance reports. Meter mail and send UPS packages.

AUGUST 2015 –JULY 2016

CUSTOMER SERVICE REPRESENTATIVE

logisticare

Schedule non-emergency medical trips. Assists with logging compliment and resolving complaints.

NOVEMBER 2012 – MARCH 2015

CUSTOMER SERVICE REPRESENTATIVE

regional transportation commission

Assisted in scheduling paratransit trips for clients. Logging compliments and resolving complaints of persons riding both the public and paratransit buses. Giving route information and changes. Assisting clients with pass and fare information.

NOVEMBER 2012 - JANUARY 1993

ADA ELIGIBLITY SPECIALIST/DISPATCHER/SECRETARY

AGENCY FOR COMMUNITY TRANSIT

Process applications for paratransit services. Knowledge of ICD-9 codes and medical terminology. Dispatch drivers using a two-way radio system. Schedule appointments for clients. File Section 15 reports, data entry, maintained postage meter and GTE phone system

Notary Public

EDUCATION

MAY 1981

GRANITE CITY HIGH SCHOOL NORTH

SWIC – (NO DEGREE)

SKILLS

Microsoft Office (Excel, Word, Access, Outlook, Corel Draw)

Trapeze

QV

Strategen

Basic

Cash Register

Professional References:

Susan Thomas – Agency for Community Transit – 618-***-****

Marybeth Allan - Agency for Community Transit 618-***-****

Loraine Patino – Gallagher Bassett -702-***-****

Donna Woepke -ATC Management Corp – 314-***-**** or 314-***-****

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