Customer Service Call Center

JT

JUAN CARLOS TORRES

***********@*****.*** 915-***-**** Chaparral, NM 88081

Take charge leader who brings enthusiasm, dedication, and an exceptional work ethic. Quickly overcomes challenges to provide stellar service and meet organizational goals. Resourceful individual with the ability to find quick and clever ways to solve issues. Top Performer and team collaborator who consistently exceeds performance goals. Self-Starter highly motivated to accomplish desired results.

Training

Computer and Data

Terminal Skills

Visual Merchandising

Leadership

Negotiation

Borderland Windows & Doors- El Paso, TX

Client Satisfaction

Project

Management Skills

Business Process

Entory

Management

Problem Solving

Skills

Team Work

Professional Installer

07/2017 - Current

Professionally installed windows and doors to customer's satisfaction Aided by reporting necessary repairs and recommendations to assist in project estimator and planner

Experienced with all types of installations.

Buddy's home furnishing El Paso, TX

Customer Account

08/2019 - 03/2022

Responded to customer emails, chat requests and telephone calls to answer questions, provide information and resolve problems. Opened, changed and closed customer accounts.

Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Maintained store cleanliness and sanitation through [Action] and [Action]. Answered questions and informed customers of current sales and promotions.

Informed customers about product lines and services offered by company. Provided customer service and issue resolution to increase QA satisfaction levels.

Analyzed customer activity to promote safe and secure environment. First Cash Pawn El Paso, TX

Sales/Pawn Broker

01/2016 - 07/2017

Provided a high level of customer service based on outstanding communication and interpersonal skills

Achieved high loan and high buys each month

Generated sales through optimized visual merchandising and inventory availability.

Summary

Skills

Experience

Walmart Neighborhood Market El Paso,

TX

Inventory Stocker

05/2014 - 08/2015

And Accomplishments

Maintained modular integrity by rotating merchandise, pricing merchandise appropriately, and securing high risk inventory Sustained inventory accuracy by conducting inventory audits of the warehouse stock

Assumed ownership over team productivity and managed. Sanchez Roofing El Paso, TX

Shingle Installer

01/2009 - 04/2014

Performed all aspects of roofing installation mainly at residential sites This included tear off, maintenance and repair as well as gutter repairs and installation

Safely applying roofing materials with the proper tools, specifically according to customer's request

Follow safety standards per company polices.

Boost Mobile Call Center Mexico

Technician

09/2006 - 12/2008

Resolved customer complaints and concerns with strong verbal and negotiation skills

Conducted installation, upgrades, maintenance, troubleshooting and diagnostics to determine solutions

Identified, investigated and researched user questions and problems as well as recognizing and resolving problems.

Gomez Home Repair Mexico

Laborer

05/2001 - 08/2006

Wide experience in a variety of types of physical labor Performed safety tasks daily to ensure zero accidents Expertise working with a wide range of construction materials and equipment; familiarity with building processes, from project initiation through completion

Participated in broad range of construction projects involving demolition, site maintenance and clean up, and materials transport. Bilingual-Spanish

Languages

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